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BMW of Gwinnett Place
Duluth, GA
838 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 838 reviews
July 20, 2012
Best buying experience that I have had in 10+ years (and the purchase of 4 cars). From the two salemen that I worked with (Ryan Chromek and Stephen Matz) to the sales manager (John Furlow), everyone was ex the purchase of 4 cars). From the two salemen that I worked with (Ryan Chromek and Stephen Matz) to the sales manager (John Furlow), everyone was extremely professional, knowledgable about the vehicles, patient, and geniunely willing to go the extra mile to satisfy me. I would recommend these gentlemen and the dealership, without hesitation, to anyone that I know in the market for a new BMW or a pre-owned vehicle. It is obvious that the dealership is focused on customer service because it is present throughout the organization. Even the General Manager came out to thank me for my recent purchase. Overall, a class act! Great job; my husband and I are extremely happy with the deal and customer service we received. More
by AdeleB
Employees Worked With
Stephen Matz, Ryan Chromek, John Furlow, Stephen Matz
May 28, 2012
called the used car side of the dealership to see if they had the car we were looking at. the person on the line said "xxxx" twice and had no real idea what was on the lot. so, we went to the dealership anyw had the car we were looking at. the person on the line said "xxxx" twice and had no real idea what was on the lot. so, we went to the dealership anyways.. the sales person brought out water for my wife and i and one of the bottles was open. the way he got our attention to give us the water (we were 50 ft or so away) was to whistle at us. we just walked off the lot..... More
by phantomlover007
Employees Worked With
will not give out name. would rather have crew retrained on professionalism
January 26, 2012
Dear David, Thank you so much for your professional Dear David, Thank you so much for your professional handling of my recent used car purchase. Your through knowledge of the purchasing process was Dear David, Thank you so much for your professional handling of my recent used car purchase. Your through knowledge of the purchasing process was only exceeded by your personal willingness to make the experience a pleasant one. I know that we stayed in constant contact long after "regular" business hours on Friday night. I appreciate your willing to go the extra mile in aiding me with the purchase. The closing on Saturday morning was handled professionaly and promptly by all those involved. I am enjoying the car and look forward to any future business dealing with you and BMW of Duluth. Lastly, would you please email the date that I might expect the arrival of the title? I need it as soon as possible. More
by Neta
Employees Worked With
David Matz
October 04, 2011
The price for the car I got was very reasonable. I checked in the bluebooks and the price they gave for the car was 1,000 dollars more than what I paid for my car! The car was very clean when I got it checked in the bluebooks and the price they gave for the car was 1,000 dollars more than what I paid for my car! The car was very clean when I got it! David Mats is a very good salesperson and very friendly. He even took a picture with me when I came to pick up my car! More
by LC56
Employees Worked With
David Matz
September 06, 2011
Very helpful throughout the entire process. I would certainly recommend the dealership. Made the transition and shipment a seamless process! Very appreciative of all of Lisa's help as well! certainly recommend the dealership. Made the transition and shipment a seamless process! Very appreciative of all of Lisa's help as well! More
by newcarforme22
Employees Worked With
David and Lisa
August 25, 2011
David was extremely helpful in working with me as I mistakenly went to the BMW Roswell location. He still pointed out several cars to look at drive but I still ended up with him at Gwinnett and the 328 mistakenly went to the BMW Roswell location. He still pointed out several cars to look at drive but I still ended up with him at Gwinnett and the 328i i purchased. Sabina was additionally helpful in finding me the most ecconomical financing package available to me. If it wasn't for the service and support both individuals showed, I would not have purchased my vehicle. I have been a very brand loyal customer (Honda) for both my wife and my vehicles over the past 20 years and becuase of David and Sabina's handling of my transaction, I could be a BMW'er for life. Thank you again. Regards, Mike Moyano More
by mmoyano
Employees Worked With
David Matz and Sabina Dervisevic
June 23, 2011
This is a good and bad review. The BAD is Jim who is a "Service Advisor." I walked in back in May 2011 to have my brakes repaired on my CPO. When I asked for a loaner, Jim replied, 'we only give loaners t "Service Advisor." I walked in back in May 2011 to have my brakes repaired on my CPO. When I asked for a loaner, Jim replied, 'we only give loaners to cars that are under warranty.'(-He never greets you with a smile or asks how you are, etc.) I explained that my car was under warranty. He said, 'No, it expired 2 months ago.' (once again, expressionless) I believe that there are other ways to say things when you are letting a customer know that they no longer have a warranty. He basically said, "Too bad So Sad!" Didn't offer up a solution or say, "I apologize but unfortunately your warranty expired 2 months ago..maybe we can do this...." I'm NOT expecting them to pay for the brakes however after driving the Ultimate Driving Machine (s) for 15 years (4 BMWS) I would expect BETTER customer service. I know these guys' are 100% commission so they WILL rip you off! Ed Barnes (another service advisor I've had horrible experiences with) has the same customer no-service. RUDE! Now for the GOOD. When/IF you get your car serviced at Gwinnett location, Make sure to insist KEN THROWER (mechanic) takes care of you. I followed him from Nalley and he is the most honest mechanic you will ever find! 5 STARS for him! More
by CondoAgent
Employees Worked With
Jim and Ken Thrower
May 20, 2010
I recently purchase a preowned BMW from Gwinnett Suzuki. It was a terrible experience and with 24 hours I was at United BMW facing nearly $4000 in repair costs and Gwinnett Suzuki refused to assist me with It was a terrible experience and with 24 hours I was at United BMW facing nearly $4000 in repair costs and Gwinnett Suzuki refused to assist me with ANY of it. My salesperson at United BMW warned me beforehand and he was right. I lost quite a bit of money doing this, but I ended up trading the car that I just bought at the Suzuki dealer at United BMW. They gave me a great deal on a CERTIFIED BMW. I paid a little more than I would have at Suzuki but I have peace of mind now. They treated me GREAT, got me a great interest rate, a great price and a great trade value. It's nice to know that there are dealers out there that have ethics and take care of their customers. I love my BMW and I would certainly recommend United BMW of Gwinnett to others!? More
by BMWFAN1
Employees Worked With
Justin Hoisington
