BMW of Gwinnett Place

Great Experience I had a great experience from test driving to the sales process. Peter Horcicka was very helpful. I am a first time BWM buyer and Peter helped me unde I had a great experience from test driving to the sales process. Peter Horcicka was very helpful. I am a first time BWM buyer and Peter helped me understand how BMW works. I was very happy with my purchase. More

Met every need! What I loved is they listened to what I needed and didn't try to sell me something that didn't fit my needs. Super professional and first class all th What I loved is they listened to what I needed and didn't try to sell me something that didn't fit my needs. Super professional and first class all the way! I would definitely recommend United BMW of Gwinnett and when you come, ask for Terrence! More

Peter, hands down, provided the best car buying experience We hate the car buying experience, HATE IT! Which is probably why we are driving very old cars. We put off looking for a replacement car to the point We hate the car buying experience, HATE IT! Which is probably why we are driving very old cars. We put off looking for a replacement car to the point that we could no longer wait so we began the "initial stages" of trying to decide what make, model and year car we actually wanted to purchase. Fast forward, two weeks and several dealerships (and salespeople) under our belt, we arrive at United BMW to "just look" at a 2011 BMW X3. Peter approached us and introduced himself. We explained that we were interested in the BMW X3 and would like to look at the 2011 model they had. The experience that followed that initial introduction is the reason why United BMW got the sale and why we felt so moved to write such a glowing recommendation of Peter. In short, we had no intentions of buying a car that day; in fact, we had pretty much settled our minds on another X3 at a competing dealership but was hesitant because of our experience with the sales staff who seemed to care less about making the sale. Salespeople are so fixated on the end result, closing the sale, that they neglect the important initial steps. The discussion, getting to know your buyer, genuinely trying to help them find the right car at the right price and providing exceptional service to facilitate that process. That is what Peter did for us! He listened to us, our concerns and the specifics of what we were looking for. He was genuine, gave excellent guidance and advice through out the entire process and he knew his product! His knowledge of the X3, and many other BMW's we discussed, was impressive and truly helpful. When it came down to agreeing on a price, Peter was instrumental in securing the best price for the car thus closing the sale. The day of closing, we arrived a little late. Peter was ready and waiting to escort us to the finance department. The final stages with the Finance Manager, Kim Cain, went smoothly. It is definitely worth mentioning that Kim also did an awesome job managing a bit of a harrowing experience with an outside lender we initially pre-approved with. She knew her stuff and knew it well. She made the financing end of the deal effortless by offering financing through another lender, at the same rate with immediate approval. Thanks Kim! After the financing was finalized, Peter had BMW hats and mugs for us and we all posed for a picture in front of our newly purchased X3. What a great day and a great experience from start to finish! A couple of days after the sale, Peter followed up with us to see if we were happy (never had that courtesy from any other dealership). I can predict with accuracy that we will be looking for Peter when we are ready to purchase our next BMW. Listen up United BMW, your a better dealership for having Peter (& Kim) on board, we will be looking for them in the future! :) More

A pleasurable buying experience Working with Peter was a real pleasure. He was very personable and attentive to our requests. He worked to get us in the cars we wanted, including h Working with Peter was a real pleasure. He was very personable and attentive to our requests. He worked to get us in the cars we wanted, including having a car from another dealership brought over so my husband could test drive (and ultimately buy) it. Many thanks to Peter for all his help! More

Absolutely pathetic service - Incompetent process management My first visit: They refused to install the oil recommended in the owners manual and instead wanted to use a different oil which was less good for th My first visit: They refused to install the oil recommended in the owners manual and instead wanted to use a different oil which was less good for the engine. I had to escalate the issue to BMW NA to correct them and then they did the oil change as required. In addition they damaged my clearbra. My second visit: I had an appointment with service advisor Scott Green for Thursday March 20th to bring my car in for two pieces of work: 1) Replace Windshield (a $2000 job parts and labor) 2) Install Dinan Anti-roll bars (A $1500 job parts and labor) The original promise: I had been told when I booked this that this work would be done in 2 days so if I dropped my car off Thursday morning as scheduled, I would get it back Friday afternoon. The renege on the promise: When I spoke with Scott Green to confirm the appointment 2 days prior to the visit, he told me he would need the car for 4-5 days and it will be parked outside for most of this time. For the first 1-3 days he said the car will just be sitting on the lot until someone gets a chance to work on it. The issues: 1) they have the attitude that they are always right and the customer is always wrong 2) they have a take it or leave it mentality. 3) Scott Green refused to honor the concept of an appointment. The process of United BMW Gwinnett basically involves cars sitting around for days until someone gets to them for service. It is like Soviet era management and the absolute opposite of lean just in time management as practiced by BMW globally. The entire concept of an appointment is to take the car in just before there is schedule capacity to perform the work. What Scott was giving me wasn’t an appointment at all - it was a drop off time, after which my vehicle would wait in a queue of a few days until service. This is poor management in my opinion. The appointment time should be based on service team availability not on service advisor availability. 4) they don't look after customers car, not even a $118k car like mine. They damaged the clearbra, and on the second aborted visit their plan to store the car outside was in direct contravention for BMWs guidelines on looking after cars with the Factory Frozen Paint finish. These guidelines say you should not park the car outside for prolonged periods. Scott wanted to leave my car outside for the best part of 5 days. I don’t want my car parked outside since I have a frozen grey factory paint and BMW recommended that I should avoid parking the car outside. Nobody should do business with these people. They are incompetent. More

First time customer I was very happy with my purchase at this dealership, the sales person was friendly, patient all along while i was making my decision looking through I was very happy with my purchase at this dealership, the sales person was friendly, patient all along while i was making my decision looking through many cars and options. More

2004 Acura TL Peter was extremely prompt and professional in replying to my emails and phone calls. I would highly recommend Peter and United BMW for your next car Peter was extremely prompt and professional in replying to my emails and phone calls. I would highly recommend Peter and United BMW for your next car purchase. More

Peter was a pleasure to work with during the sales process. He made the purchasing of my new BMW a very simple and painless process. He went out of his way to ensure that I was pleased with my purchas process. He made the purchasing of my new BMW a very simple and painless process. He went out of his way to ensure that I was pleased with my purchase. I would highly recommend him. More

I absolutely hate buying automobiles due to the bad experience of dealing with salesmen and dealerships. The up sale is time consuming and tedious. However, I have to say that experience in buying an experience of dealing with salesmen and dealerships. The up sale is time consuming and tedious. However, I have to say that experience in buying an automobile from Peter Horcicka was a refreshing change. From the very beginning I found him to be very informative but without the typical sales pressure. He was very respective of my time and made the process painless. I highly recommend Peter. You won't regret working with him. More

Peter is very knowledgeable and the main reason is the customer comes first! Peter always try to meet your demand for the choice of car. customer comes first! Peter always try to meet your demand for the choice of car. More