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BMW of Grapevine - Service Center

Grapevine, TX

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7 Reviews

7 Reviews of BMW of Grapevine - Service Center

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August 07, 2024

I am dismayed by the lack of communication by this dealership. I was informed that my car was ready for pickup and that checking out would take 15 minutes. After I dropped off the loaner and paid for More

by 08.unwary_sheave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron
Aug 08, 2024 -

BMW of Grapevine responded

Ms. Araya, Thank you for taking the time to speak with me and share this valuable feedback regarding your latest visit with us. Our goal is to provide an exceptional experience on every visit, and it is very clear to our entire team that we fell well below our acceptable standard here at Sewell. Our team truly aims to treat you like family, and because of numerous uncommon break downs in our process, we did not. I have processed the full refund that you and I discussed, as we do not feel as though we have earned your business. Additionally, I am always available to you and would be happy to revisit if there is anything else that we can do to re earn your trust and your business. Sincerely, Aaron Morales Service Manager (817) 912-4585

April 25, 2024

Very unprofessional . Charging for services not done . Come off as people who know what they are doing , but it’s only a front More

by Samtorabli ine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
K. H.
Apr 26, 2024 -

BMW of Grapevine responded

Mr. Torabli, I sincerely apologize we did not meet your expectations for the service on your vehicle and that you were left dissatisfied. We appreciate you returning to allow us to check your vehicle and inform you of the diagnosis. Should you run into any questions or if you’d like to discuss your feedback further, please call me at (817) 912-4585 or email me at amorales@sewell.com. Sincerely, Aaron Morales Service Manager BMW of Grapevine

March 15, 2024

I was dropping of my 2019 BMW X7 for routine maintenance. I was rushing to get my stuff and accidentally pulled the right front air vent clips out when trying to remove my phone mount. I told them what I did More

by Kmlefty
Recommend Dealer
No
Employees Worked With
Julia
Mar 20, 2024 -

BMW of Grapevine responded

Hello Mrs Winingham, Thank you for taking the time to speak with me about your most recent visit. Our goal is to provide each guest with an exceptional experience, and the information you have provided will assist us with that goal. You are very important to us and I look forward to seeing you in the future. Please feel free to reach out to me if there is anything that you need. Thank you for being a Sewell customer. Sincerely, Aaron Morales | Service Manager Sewell BMW of Grapevine

Mar 21, 2024 -

Kmlefty responded

Greetings, Below is the link for the replacement vent clip that I purchased on Amazon. Goodithy for BMW X5 G05 X6 G06 X7 G07, Center AC Air Vent Clips Tab Repair Kit, Dash Middle AC Vent Clips Air Conditioning Vent Outlet Tab Replacement (Middle Right) https://a.co/d/bb7GXd4 These are the YouTube videos that show you how to reconnect the original pieces https://youtu.be/jEU7Ieyg2IU?si=PeWPcm6JfPuq8Y4M https://youtu.be/DzGSszheOZE?si=P4E1AbxGMDZPzM8N The text box won’t allow me to add the picture of the replacement piece installed that was received from Amazon on here.

March 02, 2022

This is a first class dealership. I have had numerous good experiences when it comes to getting my car serviced. The service advisors are very professional and personable. They take t More

by rav4962001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendi, Doris
May 24, 2021

The service department at Sewell BMW is 2nd to none! "Super" Sam Kurth, Service Advisor, is outstanding! Ask for Sam! He always goes the extra mile and over delivers every time! Sam is one of the reason More

by MSW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kurth
April 18, 2021

I found a 2021 M4 online at Sewell BMW that I was interested in - Hunter Fowlkes, head of their online sales, did a wonderful job working with me on my trade and the final vehicle price - all virtual More

by parris99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Fowlkes- sales; Sierra in finance
April 27, 2019

Poor service, condescending to women The BMW portion of this dealer is terrible. My car has failed to start twice in the 5 weeks I have had it. It has had other electrical problems I tri More

by Lori50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Henry, Jay Spence, Sam Kirth