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BMW of Fremont - Service Center

Fremont, CA

4.5
422 Reviews

422 Reviews of BMW of Fremont - Service Center

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December 06, 2023

fast, efficient, courteous, and effective services. My service advisor Matthew was great. Loved the video of the multipoint inspect he forwarded for my review. It is the services that I expected and More

by ivankwokchan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Ricahrdson
Dec 08, 2023 -

BMW of Fremont responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 06, 2023

Service team is efficient and timely. They have always been professional and given me great advise on how to take the best care of my car. More

by gordonfarquharson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lal
Dec 08, 2023 -

BMW of Fremont responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 06, 2023

No loaner. No pickup service. Wait for 4 hours just for the first time maintenance (simple oil change) Never come back More

by ckunwang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alvin
Dec 08, 2023 -

BMW of Fremont responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4820 to discuss what we can do to help.

December 06, 2023

Very professional and efficient service. An inspection report was provided for the multi-point safety check. More

by kenngan8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Way
Dec 08, 2023 -

BMW of Fremont responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

December 05, 2023

Been going to the BMW dealer on Fremont since I moved from Chicago 4 year ago. The service is excellent from the time I make an appointment to the time I pick up the car. Information in reference to the More

by dxlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lai
Dec 08, 2023 -

BMW of Fremont responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 04, 2023

Excellent customer service. good communication and friendly technicians. On time reutrn of the vehicle and would def come back here again for service! More

by mastirahulz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
daniel
Dec 05, 2023 -

BMW of Fremont responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

December 02, 2023

Professional staffs, Excellent Customer care and communication, Convenient, Excellent quality of service, Nice workshop, Timing. More

by Viet Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Way
Dec 05, 2023 -

BMW of Fremont responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 01, 2023

No available car loaner,very very long wait. The complimentary car wash was a trash.I only come here because it’s the closest BMW service. More

by Gelton8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Boyd
Dec 04, 2023 -

BMW of Fremont responded

Hi, we appreciate you taking the time to respond. The staff at BMW of Fremont take our reviews very seriously. If you'd like, please contact our General Manager at (510) 224-4820. We'd appreciate the chance to make your experience a positive one.

November 25, 2023

Professional team, kind people who provide a nice service to clients. I highly recommend them More

by acostal_luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Nov 28, 2023 -

BMW of Fremont responded

Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of BMW of Fremont and we hope to be of service again in the future.

November 21, 2023

Took more than 4 hours waiting in the shop for express oil change service. Service advisor managed to sneak out during work hour. Very bad experience. If possible, I will leave zero star rating for this d More

by linhuake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cccc
Nov 23, 2023 -

BMW of Fremont responded

Hi, we are deeply disappointed by your experience at BMW of Fremont. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 224-4820. We hope to hear from you.

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