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BMW of Fremont - Service Center

Fremont, CA

4.5
422 Reviews

422 Reviews of BMW of Fremont - Service Center

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September 22, 2024

Awesome service provided by the service advisor Steve and made the visit a pleasant one ! More

by Etang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Sep 28, 2024 -

BMW of Fremont responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 19, 2024

Clean big show room friendly service advisor ok turn around time large waiting area goof coffee More

by Where999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip
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Sep 21, 2024 -

BMW of Fremont responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 03, 2024

Nick Lal is an amazing advisor. He works well with the customer and takes care of the service needs. I would recommend Nick as the ultimate advisor to go to. More

by nikpat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lal
Report | Print
Sep 06, 2024 -

BMW of Fremont responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2024

The service advisor was great, but wish they had drop off and pickup service as well like other dealerships. I was only provided drop off but no pickup which was inconvenient. More

by brijesh.rao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven quinn
Report | Print
Aug 31, 2024 -

BMW of Fremont responded

Hi Brijesh, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 15, 2024

Service rep was very professional and prompt in response about the status of the service. More

by mdarly7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Aug 17, 2024 -

BMW of Fremont responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 15, 2024

I got my car serviced twice at this dealership. The service work was done very professionally and in a timely manner in both instances. The staff is friendly and courteous and addresses customer co More

by mayuresh.patki25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
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July 12, 2024

Service advisor said he aas going to take off alignment since it was completed 6 months prior and didn’t take off and was charged $279.95. More

by Lisanester
Service Time
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Jul 15, 2024 -

BMW of Fremont responded

We appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 22, 2024

They took one week to fix a 4 hr job and broke my front lip. Horrible customer service, and no sense of urgency. More

by k.enriquez6140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shobib khan
Report | Print
Jun 24, 2024 -

BMW of Fremont responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (510) 224-4820. We would appreciate the chance to turn your experience around.

June 12, 2024

I took my X3 in for service. Steve.n was my advisor. He did a great job. More

by SR86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven.
Report | Print
Jun 14, 2024 -

BMW of Fremont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 11, 2024

Excellent customer service. The Service department was outstanding and Ryan was very helpful and knowledgeable. More

by Jason442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Guerra
Report | Print
Jun 12, 2024 -

BMW of Fremont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

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