BMW of Freehold - Service Center

I bought my car there in 1999.....has never been serviced I bought my car there in 1999.....has never been serviced anywhere else.....has 130,000 miles on it...... runs as well as when it was new......ha I bought my car there in 1999.....has never been serviced anywhere else.....has 130,000 miles on it...... runs as well as when it was new......have never had major repair bills.......only regular maintainance and brakes.... I could be a commercial for BMW and this dealer.....I believe that the quality of service as well as the quality of the vehicle is why I have such a long, successful history. More

My 7 series had a leak under the engine. Took car to BMW of freehold. After reviewing they call me and suggest me to replace several seals/gaskets. I asked him to go ahead. I picked the car after almost a w of freehold. After reviewing they call me and suggest me to replace several seals/gaskets. I asked him to go ahead. I picked the car after almost a week paid over 3K. next day checked the car there was pool of oil under the car again. Took the car back to dealership after a couple of days picked the car. Guess what! next day i saw pool of oil exactly same place under the car. Third time back again. Steve Abel called me after a few days and broke the news "Because there was a lot of oil so me couldn't figure out was the reason of the leak, your car is leaking thru Timing cover seal and it will cost you another 2,700". The thing which doesn't make any sense to me an authorize dealer doesn't have ability to pin point the problem? Instead of fixing the real problem they fixed the items I didn't even need and not even being responsible!I took car to other repair center they fixed the car for about 900.00 and told me whatever they did it was not even required. JUST WANT TO MAKE SURE NOBODY ELSE SHOULD BE RIPPED OFF LIKE I WAS. More

David Nagel is an excellent service advisor. He truly extends himself everytime I go to the dealership. He goes beyond the call of duty. We need more service advisors like David! He makes the experience extends himself everytime I go to the dealership. He goes beyond the call of duty. We need more service advisors like David! He makes the experience quite pleasant. I never have to wait long, even when I do not have an appointment; he cheerfully services my vehicle properly. In addition, he always knows what my vehicle needs! More

David is i believe what BMW needs as a face for their product. Always very friendly,helpful and courteous. I always make it a point to have him be my service rep when i need any kind of service done to product. Always very friendly,helpful and courteous. I always make it a point to have him be my service rep when i need any kind of service done to my car. Always makes my visit a very stress free event... i always leave there with the feeling that i was not taken advantage of. More

We, meaning my wife and 3 daughters have had sales and service dealings and any and all problems have been addressed and handled. Remember, it is only a piece of machinery. Have purchased in the past an service dealings and any and all problems have been addressed and handled. Remember, it is only a piece of machinery. Have purchased in the past and will continue do do business with BMW of Freehold. All involved take the position of wanting to solve your problem. Keep up the great attitude and thanx for your hep over the years. More

The employee's at BMW Freehold are always professional, polite and on time. My time there is alway pleasant and when I first when arrive my wait time is within 5 to 10 minutes. Their estimates of repairs polite and on time. My time there is alway pleasant and when I first when arrive my wait time is within 5 to 10 minutes. Their estimates of repairs are always accurate and my car comes back better than new. I would recommend them to everybody, More

While the dealership is under construction, it appears to me they are doing the best they can considering the circumstances. I was in and out of the service center, promtly was provided a loaner, and on my w me they are doing the best they can considering the circumstances. I was in and out of the service center, promtly was provided a loaner, and on my way in under 10 minutes. Dave Nagel was a pleasure to work with. More

I brought my car (700 series) in for service today. I called last week and needed a loaner ( I live 45 minutes away ) so they told me to come in today - told me to come in 9'sh to make sure I could get i called last week and needed a loaner ( I live 45 minutes away ) so they told me to come in today - told me to come in 9'sh to make sure I could get in and out quickly. I arrived today, was told no loaners are available, I would have to wait or they will try to coordiante with a rental company .. but it would take some time. I came in today ( not last week ) because they told me today was the 1st day a rental would be available, if they had the customer service to call me yesterday and tell me today wasn't going to work I wouldn't have lost the hour plus round trip of my time. That was 5 hours ago And after spending $100k with them on a car not even a call saying what they could do to correct their errors .. beware .. this is the 3rd time I've had service issues with them .. I guess I should know better More

I have always had exceptional experiences with this dealership. They are friendly, efficient, and truly take pride in their work. I absolutely love my BMW. It is the nicest vehicle I have ever owned dealership. They are friendly, efficient, and truly take pride in their work. I absolutely love my BMW. It is the nicest vehicle I have ever owned and has exceptional handling! I will continue to do business at this location for both service and sales. More

I brought my 2008 x5 truck in for service ,I was helped immediatly by Dave Nagel He was very knowlegable about my truck and had the answers to all my questions.i gave him my key then got my loaner car ri immediatly by Dave Nagel He was very knowlegable about my truck and had the answers to all my questions.i gave him my key then got my loaner car right away as promised . My experience at BMW of freehold service dept. to say the least was exelent More