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204 Reviews of BMW of Freehold - Service Center
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April 03, 2018
Service Excellent service as always. Dealership, both on sales and service always top notch. Have been back here many times to get new vehicles. A pleasure to Excellent service as always. Dealership, both on sales and service always top notch. Have been back here many times to get new vehicles. A pleasure to do business with. More
by Hank
March 15, 2018
GREAT Service Justine has been my service advisor for years. Whenever I call her for service, she always gets me an appointment. She calls and communicates and give Justine has been my service advisor for years. Whenever I call her for service, she always gets me an appointment. She calls and communicates and gives me details. She is a true professional and represents Freehold BMW with high standards. More
by freddyg
Employees Worked With
March 14, 2018
Service Justine always takes the extra step to make sure I'm ( car ) Well taken care of . I usually wait for my car to be service, it's done on time . Justine always takes the extra step to make sure I'm ( car ) Well taken care of . I usually wait for my car to be service, it's done on time . More
by John Flood
Employees Worked With
March 12, 2018
ling relationship Sales representative was excellent, went out of their way to give me a great deal, site and service are perfect with friendly people and atmosphere Sales representative was excellent, went out of their way to give me a great deal, site and service are perfect with friendly people and atmosphere More
by Fferrara
Employees Worked With
Frank Catania
March 09, 2018
excellent They greet us with smile and positive feeling and very friendly they very knowledgeable also all BMW team of freehold courteous I have recommend at 12 They greet us with smile and positive feeling and very friendly they very knowledgeable also all BMW team of freehold courteous I have recommend at 12 of my good friends because of excellent service keep it up More
by sumukh
Employees Worked With
Frank Ghusson, Allen Gin
February 13, 2018
The BEST customer cares!! I have been coming Freehold BMW for my car for about 4years. Everytime I go, they really take care a customer with their best. Even if you don’t purc I have been coming Freehold BMW for my car for about 4years. Everytime I go, they really take care a customer with their best. Even if you don’t purchase a car from their own dealer, they still take care a customer professionally. Especially Mr. Allen Gin, he takes care a customer as his own family. Thank you and I love to get service from them. If you are looking for the bmw car service? This is the place you go! More
by Han Gun
January 21, 2018
always excellent For 12 years I have been a customer at Freehold BMW, I purchased the vehicle there and have been with them ever since .I have never had a problem in a For 12 years I have been a customer at Freehold BMW, I purchased the vehicle there and have been with them ever since .I have never had a problem in all this time. Allen Gin is a great advisor. More
by Beemer Man
Employees Worked With
Allen Gin
January 16, 2018
Annual Maintenance Service Reception and processing was smooth even though their computer system was down. Took little time to complete. Service report ws to be mailed once syst Reception and processing was smooth even though their computer system was down. Took little time to complete. Service report ws to be mailed once system was back on line. More
by ENGR6
Employees Worked With
Allen Gin
December 28, 2017
General service Allen was very nice and explained the process thoroughly. I received a loaner car while my car was in for service. The no hassle experience. I would Allen was very nice and explained the process thoroughly. I received a loaner car while my car was in for service. The no hassle experience. I would recommend Allen for all service at BMW of Freehold. More
by Norman Hsieh
Employees Worked With
Allen Gin
December 15, 2017
Too many people sitting around doing nothing I had my 645ci car towed here recently. I was not familiar with this dealership as I am from out of town. I entered the dealership while the car was I had my 645ci car towed here recently. I was not familiar with this dealership as I am from out of town. I entered the dealership while the car was still on the tow truck. I explained to a female service person that my car was not accelerating at all. We asked where we should have the tow truck driver unload the car.She told us just drop it right where it is. We did so only to have someone in the sales garage belittle the driver for dropping it there. After that it took a long time for someone in service to help us. We were told that we could rent a car and only the first 24 hrs would be covered. He (Greg) then said that they would look at the car to see if they could ascertain the problem. This was after telling us that the SMG transmission was a terrible one. That took a long time. Finally Greg told us the SMG module was burnt out. He suggested we have it fixed and wait. Well, it took over an hour, but finally the car was fixed. He told us it was being washed. A half hour later he walked me to the cashier. I paid and asked where the car would be. She said in the covered service area. We walked there to find no car. It was in the lot blocked by two other cars. God only knows how long it had been sitting there. 4 hours total in the dealership! So many of the service personnel were doing nothing but hanging around in a big group. Very terrible experience overall. More
by nancyg
Employees Worked With
