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BMW of Fort Wayne - Service Center

Fort Wayne, IN

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42 Reviews

42 Reviews of BMW of Fort Wayne - Service Center

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September 04, 2021

This is the best dealership in the whole state of Indiana. The sales professionals go above and beyond for their customers. Only place to go. More

by Thomas2.0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Uniejewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Eubank, Brain Dorsett
Sep 04, 2021 -

Thomas2.0 responded

They go so above and beyond that Mike jumped into a dumpster and almost ripped his pants to take a picture of a trashed and cracked windshield for an insurance claim investigation. He made sure I got paid by the insurance and I did!!! The customer experience here is unlike any other dealership.

September 03, 2021

They Always do a great job, the guys are top notch and quick getting you in and out. Car came back looking great as well! More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bontrager
Sep 03, 2021 -

BMW of Fort Wayne responded

Thank you for letting Doug help you with your vehicle! Whenever you are ready for your next service, let us know!

August 31, 2021

Service managers were friendly and helpful.Planned work Service managers were friendly and helpful. Planned work was explained and I was given an estimate on how long it would take. Work was completed to m More

by STUESLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Sep 01, 2021 -

BMW of Fort Wayne responded

Thank you for your feedback! This is something we had before Covid-19 and are considering bringing it back. We appreciate your opinion and are happy to take it into consideration. Thank you for your business!

August 26, 2021

Very professional, everyone did what they said they would do, they did it when they said they would, and they charged the price that I was given. More

by JACK71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bontrager
August 24, 2021

Devon went above and beyond to meet our needs and communicated well. He was amazing! We loved that we could have a loaner for the day to get some things done while our recall was taken care of. A More

by cameronpauls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon
Aug 24, 2021 -

BMW of Fort Wayne responded

Thank you for your kind words regarding your interaction with Devon! Customer service is important, and I'm glad we were able to meet your expectations!

August 22, 2021

Returned my vehicle with the same problem it had when I brought it after several thousand dollars of repair. No mention of problems still. Went from satisfied to angry after 1 operation of the top More

by caribook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian, Scott
Aug 24, 2021 -

BMW of Fort Wayne responded

Thank you for your feedback! It looks like Brian has been trying to reach you to bring your vehicle back in to us. You can give him a call back at your convenience so we can set an appointment. Just call 260-436-9000.

August 20, 2021

Kelly is amazing . Doug did a great job with my service work and the communication was top notch. I will be back again in the future! More

by CARBONIRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug
Aug 20, 2021 -

BMW of Fort Wayne responded

We are so happy Doug was able to get your service work handled! Let us know if you need anything else!

August 20, 2021

There was an engine light that required multiple parts to repair. I’m impressed with the helpful and professional treatment by the service department. They went above and beyond the call of duty on multiple More

by peteedgar04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Waterman, Jimmy Amaro
Aug 21, 2021 -

BMW of Fort Wayne responded

Thank you for your kind words! We are so happy Devon and Jimmy could help get your car fixed and in working order!

August 19, 2021

Love all the people that worked on my car. They kept me informed and ended up doing a great job with the installation of the new carbon fiber parts for my car. I also had some custom pieces that they did More

by mickeyashpole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin in parts., James Tippmann
Aug 20, 2021 -

BMW of Fort Wayne responded

Thank you for coming in so we could help you with your new parts! That was a great addition to your vehicle!

August 18, 2021

Wonderful staff and excellent timely services , clean location. I like the car wash option. It’s a nice additional incentive, keep it up. I will highly recommend More

by vneelati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Libby Somers
Aug 18, 2021 -

BMW of Fort Wayne responded

Thank you for your kind words! It is extremely important to us to keep up with customer service, and we appreciate any feedback we receive! If you have any additional questions, please let us know!

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