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BMW of Fort Wayne

Fort Wayne, IN

4.9
672 Reviews
When you shop for a new or used car or truck at any of our dealerships in Fort Wayne or Decatur, you will get competitive prices, convenient financing, and free carwashes at any of our three free carwashes as long as you own your vehicle. Our service departments provide the highest quality care and maintenance of your vehicle by our highly skilled and factory trained technicians. Should the unfortunate need of body work occur, our body shops have highly talented technicians as well as the necessary state of the art equipment to properly repair any make or model vehicle. We have eight, soon to be nine, different new car dealerships in the Fort Wayne and Decatur areas. Come see us at any of our locations to enjoy the Kelley Advantage.
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715 Grand National Drive

Fort Wayne, IN

46804

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Showing 672 reviews

December 13, 2020

Excellent presentation and subject matter experts! I had been looking for vehicle for two months and when I went to BMW of Fort Wayne it took 2 min to make decision! More

by Betsy.Steinacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Bireley, Ashley Motz
Dec 14, 2020 -

BMW of Fort Wayne responded

Thanks for letting Ashley and Caleb assist you with your new vehicle. Let us know if we can help you with anything else!

December 13, 2020

BMW of Fort Wayne is a class act all the way. Great inventory. Outstanding customer support. No pressure sales. In my opinion, the best car dealer in Fort Wayne. More

by mbshaffer59
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

BMW of Fort Wayne responded

Thank you for coming in to let us help you with your new X1! If Jaylon can assist you in any other way, please let us know!

December 10, 2020

Jayon has been “The Man”. He’s gone above and beyond helping me to purchase an X5 for my wife. Awesome guy, awesome dealership. Will deal with again! More

by dunverzagt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Clark
Dec 10, 2020 -

BMW of Fort Wayne responded

Thanks for letting Jaylon help you and your wife with an X5! I hope she loves it as well. Let us know if you need anything else!

December 09, 2020

Excellent and outstanding customer service. Everyone was very friendly and helpful. Jaylon went above and beyond during my lease process I highly recommend BMW to anyone looking for a great place for a ca More

by mariajoserdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

BMW of Fort Wayne responded

Thank you for letting us help you with your new vehicle! I'm sure your ownership experience will live up to your buying experience. Let us know if we can help in the future as well!

December 09, 2020

Service was excellent from beginning to end. Jaylon was very personable and extremely knowledgeable about vehicle. Dealership was clean and comfortable and I love my new vehicle! More

by Suhrweier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

BMW of Fort Wayne responded

Thank you for making the trip in so Jaylon could assist you with a vehicle. Please reach out if you have any needs in the future!

December 06, 2020

I had a fantastic experience with BMW of Fort Wayne, and with Jaylon Daniels specifically. He was extremely patient with me, and walked me through the entire process. Mostly, he respected me as a buyer. I w More

by Todd Haerr
Recommend Dealer
Yes
Employees Worked With
Scott Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Tippmann
Dec 09, 2020 -

BMW of Fort Wayne responded

Thank you for inquiring on a MINI, and thank you for letting Jaylon assist you! If you need any help in the future, don't hesitate to ask!

December 05, 2020

My appointment was with Ashley Motz at the Fort Wayne dealership. She was friendly, professional and so helpful and knowledgeable. My car was beautifully displayed, clean and ready to go (I was buying us More

by shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Eubank- five stars as well, Ashley Motz
Dec 09, 2020 -

BMW of Fort Wayne responded

Thank you so much for your kind words! And thank you for making the trip here to let Ashley help you with a vehicle. If there is anything else you need, please let us know!

December 04, 2020

This was perhaps the easiest car buying experience we have ever had. And they gave a drive train warrenty on a car with 80,000 mile that is unheard of. Jaylon was great to work with and have is time to l More

by amymaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Tippmann
Dec 09, 2020 -

BMW of Fort Wayne responded

We are glad that you are happy with the vehicle and experience. Customer satisfaction is our number one goal so we were concerned to hear the detail job did not meet your expectations. We would like to hear more on the concerns you have and talk about some ways to resolve it for you. If you could reach back out to Jaylon, he can put you in touch with our sales manager. Thank you for your feedback!

Apr 13, 2021 -

amymaley responded

UPDATED 4/13/21 If you are buying a vehicle from Kelley and think that the “FREE” 12 month extended warranty is extra protection against issues with your used vehicle, you can think again. Within 1 month of our purchase we had to replace the heater core, due to it being plugged. Then several weeks after that it started to start but wouldn’t stay running, and that has left us stranded 4 times. We have had to have the key reprogrammed. And the latest we found out that the Axel Shaft Seal is leaking and also the Transmission Oil Cooler pipes need to replaced, and none of these will be covered under the included 12 month extended warranty because they aren’t “broken”. So it is currently waiting in our driveway to go back to the mechanic to see why it won’t stay running AGAIN. So don’t be lulled into thinking the warranty will cover anything. Once we get these items repaired we will have spent well over $2000 out of pocket to get these items repaired.

December 03, 2020

Jaylon was great to work with. He was very knowledgeable, energetic and thorough. We would definitely come back. Everyone else that we came in contact with at the dealership was friendly, personable and help More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

BMW of Fort Wayne responded

Thank you, Jessica, for letting us help you with your vehicle! Please reach out to Jaylon if there is anything else we can do to help you!

December 02, 2020

Ashley was ready for our questions, had us test driving quickly, and gave us plenty of time to decide which color MINI Countryman we took home. It was a friendly, no-pressure experience. Thanks! More

by SMMCCORD
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Motz
Dec 02, 2020 -

BMW of Fort Wayne responded

Thank you for coming in and letting Ashley help you with a new vehicle! If you have any other questions, please don't hesitate to let us know!

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