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BMW of Fort Wayne
Fort Wayne, IN
693 Reviews
When you shop for a new or used car or truck at any of our dealerships in Fort Wayne or Decatur, you will get competitive prices, convenient financing, and free carwashes at any of our three free carwashes as long as you own your vehicle. Our service departments provide the highest quality care and maintenance of your vehicle by our highly skilled and factory trained technicians. Should the unfortunate need of body work occur, our body shops have highly talented technicians as well as the necessary state of the art equipment to properly repair any make or model vehicle.
We have eight, soon to be nine, different new car dealerships in the Fort Wayne and Decatur areas. Come see us at any of our locations to enjoy the Kelley Advantage.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 693 reviews
January 06, 2023
Scott and his team were kind, thoughtful, prompt, and attentive! Their service and attention to detail is wonderful. I will strongly recommend them. attentive! Their service and attention to detail is wonderful. I will strongly recommend them. More
by MLUNSFORD1
Verified Customer
January 06, 2023
Had a great experience with Libby! She was on top of things and communicated well despite the holiday weekend. Thanks, Libby! She was on top of things and communicated well despite the holiday weekend. Thanks, Libby! More
by allencory
Employees Worked With
Libby Somers, James Tippmann
January 05, 2023
Kevin was excellent and provided great customer service. Only hiccup was the car had a bad battery and needed replaced. Although inconvenient, Kevin made sure I was taken care of, and the car was fixed in Only hiccup was the car had a bad battery and needed replaced. Although inconvenient, Kevin made sure I was taken care of, and the car was fixed in a timely manner. Would highly recommend Kevin Dant and BMW Fort Wayne! Loving my new X1! More
by hmorgan3
Employees Worked With
Sage, , Kevin Dant
December 31, 2022
I cannot say enough good things about BMW Fort Wayne. They always give me fair pricing, and their customer service is exceptional. I own 4 BMW cars and have bought at least 8 cars from them. I will mo They always give me fair pricing, and their customer service is exceptional. I own 4 BMW cars and have bought at least 8 cars from them. I will most likely be a BMW driver for the rest of my life. The entire staff is top-notch! More
by mickeyashpole
December 30, 2022
While the initial Service/purchase went really well, the follow-up was terrible. This evening is the 29th. We purchased Our vehicle with a Cashier's check on December 3rd. We didn't finance. We started out follow-up was terrible. This evening is the 29th. We purchased Our vehicle with a Cashier's check on December 3rd. We didn't finance. We started out with Adam Williams (from the Chevy Dealership). He assisted Us initially, and then passed Us to Caleb Bireley. Caleb said that the money that We were owed would be mailed to Us. 26 days later, We are still waiting on Our change/refund due Us as well as the registration/title info for the Gladiator. Of the several times that I contacted You (the Title Dept.) only one call got returned and it was over 3 hours later. I had to call back on EVERY other occasion. The one return call that was done, I was told that I would receive another call the same day between 4 and 5 pm. That was on the 24th. It didn't happen. Not on Monday (the 26th). Not on Tuesday (the 27th). I called again late Wednesday afternoon (the 27th) and was told that the paperwork and balance owed to Us was going to be mailed on Thursday (the 29th). 26 days after the purchase. I was hoping to be able to transfer the plates from My previous truck to the Gladiator while I was still on vacation. I have a very demanding work schedule that starts back up on January 3rd. This is definitely not very good after-sale Customer Service. More
by mrmudzilla
Employees Worked With
Other Employees :
Adam Williams (from Kelley Chevrolet) 5 stars, and the Title Dept. 0-1 star
December 20, 2022
The entire BMW of Fort Wayne team was excellent. Mike U. Was ver helpful throughout the entire process. Highly recommend. Mike U. Was ver helpful throughout the entire process. Highly recommend. More
by Tmweaver02
December 18, 2022
It was a simple, efficient and seem less process purchasing a vehicle with fantastic communication and customer service throughout. purchasing a vehicle with fantastic communication and customer service throughout. More
by rskourany
Employees Worked With
