BMW of Fort Washington

Ultimate Buying Experience I was impressed from the moment i walked in the door, they treated me like they knew i was coming in for a visit. I had the opportunity to work with I was impressed from the moment i walked in the door, they treated me like they knew i was coming in for a visit. I had the opportunity to work with Nick Tosti, Sales Manager and he was extremely helpful, not pushy, just wanted to make sure i found exactly what i was looking to purchase. I also worked with Nicholas, the BMW Genius, who knew everything about every BMW. Nicholas helped me settle on a 5 series and then Nick found the right combination of the car i wanted. I also had the opportunity to speak with Bob Cesarini, the GM, and you can tell he really enjoys what he does. They want to make sure you are satisfied. I highly recommend this dealership and i will be a repeat customer. More

Amazing Experience!!!! Franco D'Ambruoso was absolutely amazing and made the whole process smooth and great! Nevin Horst, Kelly and Jessica were absolutely wonderful and mad Franco D'Ambruoso was absolutely amazing and made the whole process smooth and great! Nevin Horst, Kelly and Jessica were absolutely wonderful and made the purchase very easy and comfortable all the way around. More

Bryan Gustie For all Your BMW Needs Bryan Gustie at West German BMW is by the far the most creative, most driven, most professional, and most pleasant to work with sales person I have en Bryan Gustie at West German BMW is by the far the most creative, most driven, most professional, and most pleasant to work with sales person I have encountered. West German BMW is a great dealer and the service department is excellent. Jordan S. More

An Awesome Buying Experience Called the CPO Manager, Nevin Horst, regarding a 7 Series CPO purchase. Received a call back from Franco D'Ambruoso who was very knowledgeable and ext Called the CPO Manager, Nevin Horst, regarding a 7 Series CPO purchase. Received a call back from Franco D'Ambruoso who was very knowledgeable and extremely courteous salesman. They scheduled an appointment and I was so happy during the process that I bought not only a 2013 750ix for myself but also purchased a 2013 328ix for my wife. Franco was prompt for all of our appointments and spent as much times as required to explain the vehicles and all of the various electronics. A pleasant experience, which is not always easy to say about car buying, and we will be a customers for life. More

Another great experience! 11/19/2015 My husband and I have purchased 2 BMW sedans with Franco, and just worked with him again, this time leasing a car. In all of our transa 11/19/2015 My husband and I have purchased 2 BMW sedans with Franco, and just worked with him again, this time leasing a car. In all of our transactions, Franco has been a true professional. He is knowledgeable, engaging, and a pleasure to work with. More importantly, he has integrity, which can be difficult to find in a salesperson. Franco always goes above and beyond the scope of his position and leasing this car was a great example of the extra mile he will go to ensure his clients are happy. I had a tough time choosing the color of my car. Franco had a white car brought over to the Ft Washington location from Ambler so I could see it in person. Then the day I was scheduled to pick up my car, I changed my mind again on the color. Franco accommodated my change of heart with no complaint and with no delay. He made sure the car I choose was ready on the same day, rushing to complete all the required paperwork so the car was ready. Franco is unfailingly polite and trustworthy, and my husband and I strongly recommend him to anyone interested in purchasing a car. You will not be disappointed! Regards, Kathy & Gene Dorff More

Hands down a great experience! My salesman Franco D'Ambruoso made me feel extremely comfortable in my decision to buy my I8.. He was very honest and went out of his way beyond what My salesman Franco D'Ambruoso made me feel extremely comfortable in my decision to buy my I8.. He was very honest and went out of his way beyond what any salesperson I ever dealt with in past done to make sure the transaction went as smooth as possible. He's a great benefit to west German bmw and does the right thing. More

335xi Steering Issues - Difficult to resolve My 335xi had an issue where it pulled to the right. The car went to the dealer multiple times. I had lost hope in a fix. Once the issue was escalated My 335xi had an issue where it pulled to the right. The car went to the dealer multiple times. I had lost hope in a fix. Once the issue was escalated to the service manager (Richard Lanci) extra attention was taken to ensure me that the issue would be resolved. The service manager drove the car and called me almost every day to let me know what was done. At the end of it all there was actually a problem with the alignment machine and an adjustment that needed to be made to the steering rack. Even though this issue took a while to figure out and resolve the dealership did a wonderful job. Thanks -Mark More

Extraordinary Experience with Ed Fallon Ed Fallon and I ordered X5 from the factory. New car arrived within 1 month. All process was very pleasant, quick, well planned. I was getting regu Ed Fallon and I ordered X5 from the factory. New car arrived within 1 month. All process was very pleasant, quick, well planned. I was getting regular updates on a car from start to the very end. It was a great pleasure to working with Ed and I would recommend him to everybody. More