BMW of Fort Myers - Service Center

I'm really disappointed with the poor customer service from the service technicians. It's frustrating to find that the service quality doesn't match the standard expected from a luxury vehicle brand. from the service technicians. It's frustrating to find that the service quality doesn't match the standard expected from a luxury vehicle brand. More

THE WORST! I have dealt with BMW dealers for the last 20 years. Never once had a complaint and nothing close to an experience like this. This dealership is th I have dealt with BMW dealers for the last 20 years. Never once had a complaint and nothing close to an experience like this. This dealership is the worst. I brought my car (750i) in for routine service. I was met by a young kid who told me that a "specialist' would be with me in a few minutes and to wait inside. After 45 minutes not a word from anyone. Inside two people were complaining about the service. After waiting 45 minutes I went outside and asked the young kid what was going on. He was very flippant (looking at his phone when I went over) and said "That's your guy over there". The "guy" was chatting with a young lady outside like he didn't have a care in the world. When I expressed my displeasure he said "Your keys are in the car". I left. It gets better. Try calling a number to speak to someone. I called from the road and asked for the Service Manager. After being placed in 4 different voice mails and finally being told the Service Manager was "out" - another young person - a women treated me like I was bothering her- and when I said I would never return she said "Good" and hung up. On the way back, I called BMW in Naples and got an appointment the next day. When I buy my next car in May it will be there. More

Car with oil leak, they gave estimate of 11,000. Took to Naples. 984. Nothing else said Took to Naples. 984. Nothing else said More

My son, whose 18 years old, brought his BMW to get its oil changed. He had a 10 percent off coupon from their website and they refused to let him use it all while the oil change cost $425. Unbelievable! T oil changed. He had a 10 percent off coupon from their website and they refused to let him use it all while the oil change cost $425. Unbelievable! Then he asked to get his windshield wiper fixed, they said they need to do diagnostic first for $200 when he already knew the problem. With both of those together it somehow came to $776 for the oil change and diagnostics, they clearly scammed a young kid and took advantage. Never again will I take any cars here and I will be telling everyone that listens about these scam artists. After this incident, I will not be buying my new BMW X7 here. More

Absolutely happy and pleased with my advisor Austin. He has helped me immensely with understanding repairs and making sure my records are up to date. So happy he is working here. He has helped me immensely with understanding repairs and making sure my records are up to date. So happy he is working here. More

Stay far away power treads in ft Myers takes care of BMW s. Their honest and do great work.i was warned battery and ground wire $850. Thieves they are s. Their honest and do great work.i was warned battery and ground wire $850. Thieves they are More

Service department was great today and helped me with my time crunch. Matt in service went beyond helpful. Thanks, guys and gals. time crunch. Matt in service went beyond helpful. Thanks, guys and gals. More

I was just in for a brake service on my 19 BMW and I worked with Tom as my service manager and Scott was my tech. Great guys! Very knowledgeable and experienced! I would strongly recommend BMW of Fort M worked with Tom as my service manager and Scott was my tech. Great guys! Very knowledgeable and experienced! I would strongly recommend BMW of Fort Myers service in a minute. More