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Erhard BMW of Farmington Hills - Service Center

Farmington Hills, MI

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567 Reviews

567 Reviews of Erhard BMW of Farmington Hills - Service Center

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November 30, 2021

Best experience I've ever had! Staff, like Jaso Betts, are great w/ prompt and honest communication. Got me a nice loaner since I do not live nearby. Alerted to possible costs up front. Facility is spotle More

by nbsalogar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Betts
November 30, 2021

I needed to have a tire replaced. The car was taken to the dealership on the Wednesday afternoon before Thanksgiving, and it was ready on Friday morning. Good service considering the holiday. More

by BMW123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chad, Ken
November 29, 2021

Excellent service excellent service advisor appointment didn’t take over 2 hours, no complaints. Would come again for anything. More

by Rsimm4735@
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Diericks
November 29, 2021

Had the car in for a regular oil service. Overall a good job and experience, as usual at Erhard BMW, though the service took a bit longer than expected from prior visits. Car was nicely cleaned. More

by Hinrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Nov 30, 2021 -

BMW of Farmington Hills responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 29, 2021

Excellent service, as always, from Ken Forster and the team at Erhard BMW in Farmington Hills More

by XXXXX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Nov 30, 2021 -

BMW of Farmington Hills responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 27, 2021

These guys are thorough and always get my car back in as little time as possible. More

by adam.e.scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken
Nov 30, 2021 -

BMW of Farmington Hills responded

Adam.e.scott, we are so happy to read such a great review about Erhard BMW of Farmington Hills!

November 25, 2021

Service is attentive and thorough. It’s very easy to schedule appointments online. My appointment went well. More

by Mia Mignon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Conrad
Nov 30, 2021 -

BMW of Farmington Hills responded

Hi Mia Mignon, thank you so much for your positive comments about Erhard BMW of Farmington Hills!

November 24, 2021

2 days agoNEWI was at the BMW of Farmington Hills 2 days agoNEW I was at the BMW of Farmington Hills Dealership for an oil change. When my car was returned, I was shocked to find the cover of my More

by Pedelstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember
Nov 30, 2021 -

BMW of Farmington Hills responded

Hi Pedelstein, we regret to hear that your recent experience was anything less than exceptional. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.

November 24, 2021

Great service they were able to accommodate me in the same day although I did not have an appointment. More

by Haidous86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken,
Nov 30, 2021 -

BMW of Farmington Hills responded

Haidous86, we're happy you found our staff to be so supportive during your experience here at Erhard BMW of Farmington Hills.

November 24, 2021

Was happy with the service. Chad provided a document that indicated any current conditions that need/needed to be addressed on future visits. Happy that I was able to get add'l work done at a reasonable rate More

by smurphygoblue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken & Chad