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Erhard BMW of Farmington Hills - Service Center

Farmington Hills, MI

4.8
607 Reviews

607 Reviews of Erhard BMW of Farmington Hills - Service Center

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April 28, 2025

My service advisor told me he hope he never sees my face again. and he threw my keys to me. My car was filthy and I had to go out on the lot and find out where it was on my own. Someone needs to call me bec More

by JUSTDETAILS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hood
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

This was my 1st interaction w/bmw of Farmington Hills. Bryan made the experience exceptional More

by doggy9t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2025

Mike is excellent in taking care of his customers And I am very much pleased with his services. More

by RKPERNI21131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mikolowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

BMW of Farmington Hills responded

Thank you for your wonderful feedback! We're thrilled to hear that Mike provided you with excellent service. At BMW of Farmington Hills, we strive to ensure our customers are well taken care of. We appreciate your support and hope to see you again soon! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 27, 2025

I really like Ken Foster he’s very nice, helpful and knowledgeable. Definitely if possible he deserves more than five stars More

by DTLAJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

BMW of Farmington Hills responded

Thank you for your kind words! We truly appreciate your feedback about Ken Foster. It's fantastic to hear that he provided you with exceptional service at BMW of Farmington Hills. We'll make sure to share your compliments with him. We look forward to seeing you again soon! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 27, 2025

Mike is very pleasant and provides excellent customer service.he is very attentive and takes care of his customers very well.you are fortunate To have Mike as your employee.thanks. More

by RKPERNI21131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mikolowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

BMW of Farmington Hills responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at BMW of Farmington Hills and that Mike provided you with excellent customer service. We appreciate your kind words and hope to see you again soon! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 27, 2025

Involved. Responsive. Great communication a a a a a a. a a a a a a More

by CUTLER_ALAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mikolowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

BMW of Farmington Hills responded

Thank you for your review, Alan! I appreciate your feedback regarding the involvement and communication you experienced at BMW of Farmington Hills. We look forward to serving you again in the future. Sincerely, Steve Williams, Sales Manager 248-699-3017 swilliams@foxmotors.com

April 27, 2025

The dealership and Ken were exceptional. They were prompt, went the extra mile, and kept me informed every step of the way. Just a great team overall—and Ken is truly an outstanding service More

by Scotdfine
Recommend Dealer
Yes
Employees Worked With
Ken
Apr 27, 2025 -

BMW of Farmington Hills responded

Thank you for your review, Scot! We're glad you had an exceptional experience with our team at BMW of Farmington Hills and that Ken provided you with outstanding service. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 27, 2025

Professional, Honest, and gets the job done I bought several vehicles from Illir & I keep going back for his professionalism and his ability to find what I'm looking for More

by samstone.hamade
Recommend Dealer
Yes
Employees Worked With
Illir
Apr 27, 2025 -

BMW of Farmington Hills responded

Thank you for your great review! We're pleased to hear about your positive experiences with Illir at BMW of Farmington Hills. It's great to know his professionalism and ability to meet your needs keep you coming back. We appreciate you and look forward to assisting you with your future vehicle purchases. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 27, 2025

Tom Kelly, Ryan Jacob's and Brian Cummings all gave me EXCELLENT CUSTOMER SERVICE. Tom Kelly was there for me from the start of my BMW future. I have been recommending him to all of my family and friends. More

by cfields101
Recommend Dealer
Yes
Employees Worked With
Brian Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Cummings
Apr 28, 2025 -

BMW of Farmington Hills responded

Thank you for your wonderful feedback! We are thrilled to hear that Tom, Ryan, and Brian provided you with excellent customer service at BMW of Farmington Hills. It's fantastic that you're recommending Tom to your family and friends; we truly appreciate your support. We look forward to assisting you again in the future! Sincerely, Steve Williams, Sales Manager 248-699-3017 swilliams@foxmotors.com

April 26, 2025

Excellent service , staff very professional and freindly. Chad , our service advisor, provided 5 star service, keeping us updated on service process. More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Rosetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

BMW of Farmington Hills responded

Thank you, Christine, for your wonderful review! We're thrilled to hear that you received excellent service from our team at BMW of Farmington Hills and that Chad kept you well informed throughout the service process. We appreciate your kind words and hope to see you again soon! Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

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