BMW of Fairfax

What a joke. I brought my car in 2 times for the same repair, both times I was charged a $250 deductible. The car is still not fixed and I am told that nothing is wrong with the car. If it is making nois repair, both times I was charged a $250 deductible. The car is still not fixed and I am told that nothing is wrong with the car. If it is making noises in the front suspension when I go over bumps, something is not right. Now today I brought the car in with my brother in law expecting to get a loaner, but no, Alan tells me that the new policy is 1. No loaners are given unless a car is "grounded" meaning,it will be in the shop for days. 2. If you have the extended warranty that offers a rental, no loaner will be provided. Seems like it should not matter what my 3rd party warranty provides. If I need and request a loaner, one should be provided. Of course they will always say sorry we have no loaners available. xx! To be clear, Alan was nice and probably did everything his boss asked, but unfortunately even with BMW its all about the bottom line. Customers be damned. More

My car's parts(light control) was broken. Service advior told me warrenty did not cover it.I have to pay parts and labor. I went to the other dealer in Rockville, MD. They checked my car and told me warrent told me warrenty did not cover it.I have to pay parts and labor. I went to the other dealer in Rockville, MD. They checked my car and told me warrenty cover it. I left the dealer after one hour. BMW of FAIRFAX is crazy, not honest. More

After initial research on BMW X5, we decided to purchase and I submitted a quote request through Edmunds. I received four quotes same day and James's quote was lowest. We gave a visit to his office same day and I submitted a quote request through Edmunds. I received four quotes same day and James's quote was lowest. We gave a visit to his office same day and he explained almost everything about X5. He is very knowledgeable and helpful. We went for a test drive and decided to buy. Negotiation was surprisingly smooth and we bought the X5 much lower than Edmunds TMV price. BMW delivered the X5 within two weeks of our order and James explained each and every gadget in the vehicle to us. I strongly recommend James to all prospective BMW purchasers. More

James has an unbelievable knowledge of BMW models, history, prices, options, and anything else you could think of. His knowledge goes all of the way down into the technology of the individual engine history, prices, options, and anything else you could think of. His knowledge goes all of the way down into the technology of the individual engine components. He is also very knowledgeable of the competition, which to me, shows a well rounded salesman. He was extremely responsive to all of my needs and questions, friendly, patient, and accommodating. I have already been telling people that they need to go see James for their next vehicle...including my girlfriend. If that doesn't prove that my experience was top-notch, I don't know what would... More

BMW of Fairfax was recommended to me by a friend. I was very pleased with the customer service and support. Asad Khan and James Duerbeck were my salespersons and did a great job of explaining the cars and very pleased with the customer service and support. Asad Khan and James Duerbeck were my salespersons and did a great job of explaining the cars and various options to help me with my purchase. As I caught them both at various times during the process, they were both helpful and willing to assist. I would recommend BMW of Fairfax as a place to go if you are looking for a BMW. More

I will not hesistate to buy my next BMW and/or recommend this dealership to my friends because overall my husband and I had a very pleasant experience working with James. I sure hope our new BMW will live-u this dealership to my friends because overall my husband and I had a very pleasant experience working with James. I sure hope our new BMW will live-up to our expectations, mostly from what James have told us and so far he is not failing us. Good job! More

I recently purchased a 2005 M3 from BMW of Fairfax. The negotiation was straight forward and they agreed to fix several issues pending the completed sale. After I purchased the car they were diligent about negotiation was straight forward and they agreed to fix several issues pending the completed sale. After I purchased the car they were diligent about rectifying issues with some bodywork and some minor flaws. The new used car manager, John Hays, did a good job keeping in contact and was very receptive to my issues and seemed to really want to get things done. I read the other reviews here and was ready for a fight but I found that at least in Used Cars things seem to be improving. More

Oh boy, where do I begin... I went to BMW Fairfax 8/14/10 with the hope and belief that I would be driving home in a new 128i later that day. First off, I went through the BMW website and was re 8/14/10 with the hope and belief that I would be driving home in a new 128i later that day. First off, I went through the BMW website and was referred to an Internet sales guy who proceded to quote me on a car that was a similar build as the one I "built" on the BMW website. While the quoted price was much higher than Edmunds TMV for the car, I figured as the car was not easy to come by I would go to the dealership and see if a deal could be worked out. First off, after getting to the dealer, my sales guy was tied up with another customer (I had an appointment setup almost a full week in advance for a specific time, and was never called to come in later by the salesman). I was asked to wait in the lounge for "5 minutes" while he wrapped things up... After 25 minutes of waiting, my salesman finally shows up and proceeded to ask me what car I was looking for. I am now in disbelief, as all of this was already worked out in the emails we exchanged. As such, I sent him to go reference the back and forth emails and sure enough, he comes back saying he "found" the car (and showed me the printout). It was indeed the car we discussed... just one problem... the car is not in the dealership's posession. It turned out he quoted me on a car he did not even own! To make matters worse, there was only one 128i in stock at the dealership and it was options laden and in an odd color. Bottom line, after working out a somewhat fair selling price on the car quoted in the email that BMW Fairfax would have to exchange with someone in order to acquire, we moved on to my trade. After waiting about 45 additional minutes for the trade-in to be appraised (after being told it would be 15) I got the offer and was absolutely shocked. The trade offer was beyond the realm of "low ball" and was more like absolutely scandalous! It was about 22% below Edmunds' trade-in to dealer valuation for my car. That was the end for me... it was time to walk. No deal was done, and I ended up buying a new Audi A4 at a different dealer who treated me right. In short, I wasted 2 hours of my time at BMW Fairfax with only 10 minutes or less of face-to-face time with my salesperson, and walked away feeling disgusted at how I was treated. I am pretty much off of BMWs for life, and if I ever did get it in my head to buy a Bimmer, it absolutely wont be from BMW Fairfax! More

Brought my 1 year old car in because a warning light was on. Had to bring it back because the car had to be re-programmed. After leaving, stopped by the Body shop to discuss repairs needed on front and rear on. Had to bring it back because the car had to be re-programmed. After leaving, stopped by the Body shop to discuss repairs needed on front and rear bumper, one covered by insurance the other not. Was told by xxx't Manager, Bob, download our bumper special for $400 for the rear and insurance will take care of the front. It's a four day job. Brought the car back for service, downloaded the bumper certificate, got a call on Friday that the car was ready, went to pick it up: "Oh thats not us that called, its the service manager across the street and it happens all the time." Maybe too high of anexpectation, but with the sophistication of today's technology, one could expect from a premium brand, they could figure that out instead of making me drive from DC to Fairfax, turn in a rental and then be turned away saying the car would be ready on Monday. Not being confident that these folks have their act together, I called on Monday, "Car is in the booth and will be ready for you to pick up tomorrow." What was a 4 day repair has now turned into 8. Never heard an apology except when the Body Shop manager responded to emails and all he did was apologize all over the place but no attempt at service recovery in any way. To add insult to injury, I went to pick up the car on Tuesday and they never touched the back only the front which was covered by insurance. No comment, no question, no call, Do yourself a favor, find an alternative - anything has to be better than this More

Took my 335i in for regular service (oil change, wipers, brakes, etc) also had a BMW performance shifter installed. I get about 20 minutes away from dealership after pickup and it started smoking violently. brakes, etc) also had a BMW performance shifter installed. I get about 20 minutes away from dealership after pickup and it started smoking violently. Called BMW of Fairfax service center and told them what was happening. They instructed me to call SOS, so I did. Then SOS told me to call them back and request a loaner. I called at 715pm and was told they could not get me a loaner because they were off at 8 and the place is a "ghost town" after that. So I told SOS who was on the other line. SOS told me they were obligated to get me a rental. The guy I was talking to told me that this was impossible so I asked to speak to a manager. The manager told me the same thing "we leave at 8". The worst part about it was the car was leaking fluid and some sort of thick gooey material from underneath the transmission! I was very very disappointed at their customer service. I thought BMW goes above and beyond for their clients, I was extremely wrong. Furthermore, the tow truck took over one and a half hours to get to my location even though I was only 20 minutes away from the dealership. I couldn't believe that since the car had been screwed up by BMW mechanics nobody could help me or at least find me a means of transportation to get home (I live one hour away from Fairfax). I will call them tomorrow and see what they will do for me. They better fix it. More