BMW of Fairfax

Customer Service provided by our salesperson, Sorabh was excellent and very helpful in our questions on the car that we were interested in. He walked us through the tech applications and was very helpful a excellent and very helpful in our questions on the car that we were interested in. He walked us through the tech applications and was very helpful after our purchase.We had a great experience in buying the car here. More

We have been coming to this dealership for years. We upgraded to a X7 after our lease was up for X5. The entire experience was seamless the minute we walked into the door [with no appointment by the We upgraded to a X7 after our lease was up for X5. The entire experience was seamless the minute we walked into the door [with no appointment by the way]. James greeted us and worked with us until we drove off with the new X7. Will obviously be back! More

Nightmare Experience – A Complete Failure by BMW Fairfax We had an unbelievably bad experience with BMW Fairfax that turned what should’ve been a joyful car purchase into an ongoing nightmare. If Fairfax We had an unbelievably bad experience with BMW Fairfax that turned what should’ve been a joyful car purchase into an ongoing nightmare. If you care at all about honesty, accountability, and basic customer service—stay far away from this dealership. We bought a Hyundai Palisade from BMW Fairfax, and everything seemed fine during the test drive. But on the day we picked up the car—after full payment—we noticed the rear seat handle was missing, even though it had been there when we first saw the vehicle. We pointed it out immediately, but the dealership refused to replace it. Exhausted by the process and short on time, we decided to just purchase the missing part ourselves and have it installed. Unfortunately, that turned out to be just the beginning. Before taking the car on an international trip with our small children, we brought it to a trusted mechanic to ensure it was safe for long-distance travel. That’s when we got devastating news: the vehicle had significant transmission issues. We were shocked. We brought the car back to BMW Fairfax immediately, and after constant back-and-forth, they reluctantly agreed to take it to a Hyundai dealership for diagnosis. But here’s the kicker: they just left the car there. Two days later, we had to call Hyundai ourselves—only to find out that no one had even touched the vehicle, and a diagnostic test hadn’t even been started. We were running out of time, and they knew it. To make matters worse, BMW Fairfax took the car from us without offering a loaner, leaving us scrambling. We had to pay out of pocket to rent a car, all while waiting in limbo with no updates and no resolution. Throughout this process, we were assigned a salesperson named Qais, who was non-responsive, dismissive, and condescending. He didn’t return emails, didn’t take our concerns seriously, and even took a personal day during the most critical window of this situation—leaving us high and dry. We shared a professional diagnostic report with BMW Fairfax showing the transmission problem, but they still refused to make it right. There is absolutely no way they didn’t know about this issue when they sold the car. Whether through negligence or deception, they handed us a broken vehicle and walked away from responsibility. This was not just a bad experience—it was a betrayal of trust. DO NOT trust BMW Fairfax. They will smile during the sale, then disappear when things go wrong. Save yourself the stress, the money, and the heartache—go somewhere else. More

A Truly Exceptional Experience at BMW Fairfax! I recently had the pleasure of purchasing a new BMW X5 from BMW Fairfax, and I couldn't be more thrilled with the entire process and my new vehicle. I recently had the pleasure of purchasing a new BMW X5 from BMW Fairfax, and I couldn't be more thrilled with the entire process and my new vehicle. From the moment I stepped into the showroom, I was met with professionalism, warmth, and a genuine desire to help me find exactly what I was looking for. The sales team at BMW Fairfax went above and beyond. They were incredibly knowledgeable about the BMW X5, patiently answering all my questions and guiding me through the various features and options without any pressure. They took the time to understand my needs and preferences, ensuring I felt confident in my decision. The financing process was smooth and transparent, and the team made sure I understood every step. There were no hidden fees or surprises, which I truly appreciated. Most importantly, the BMW X5 itself is everything I dreamed of and more. The driving experience is exhilarating, and the luxury and technology packed into the vehicle are simply outstanding. BMW Fairfax has certainly earned my highest recommendation. If you're considering a BMW, this is the dealership to visit. You'll receive top-notch service, expert advice, and walk away with a fantastic car! Thank you, BMW Fairfax, for making my car-buying experience so enjoyable! More

Worst bmw dealership ever warning stay away very deceptive sales tactics. They lie and trick you deceptive sales tactics. They lie and trick you More

Seamless Lease Transition + Exceptional Team Support My family and I recently completed a lease return and new vehicle lease through BMW of Fairfax, and we can confidently say the experience Support My family and I recently completed a lease return and new vehicle lease through BMW of Fairfax, and we can confidently say the experience was top-tier — thanks to the outstanding support from Asad Khan and Sorabh Kumar. From our first conversation through delivery, they were thoughtful, responsive, and fully committed to making the process as smooth as possible. Coordinating a lease return can often feel stressful, but Asad and Sorabh helped remove that pressure entirely. They proactively communicated next steps, guided us through timelines, and handled all the details with care and professionalism. What really stood out was their consistency. Whether we had a question about timing, documentation, or logistics, they were always accessible and helpful. That level of attentiveness made us feel valued not just as customers, but as long-term partners. We genuinely appreciate the way the team at BMW of Fairfax approaches customer relationships — it’s clear they care about both the experience and the outcome. We’re very pleased with how everything turned out, and just as importantly, confident that we’re in great hands for the road ahead. Highly recommend working with Asad and Sorabh — they represent the very best of what a dealership experience should be. More

Fantastic service. Neils, Jaafar, and the General Manager, Miriam, are the best! I highly recommend them. Their professionalism, genuine care of their clients, and know Neils, Jaafar, and the General Manager, Miriam, are the best! I highly recommend them. Their professionalism, genuine care of their clients, and knowledge is unmatched when it comes to car dealerships. More

We appreciate the very helpful, patient service provided by Michael Parrish when we were buying our 330 I vehicle today. He led us through the procedures step-by-step and made every thing clear and easy to by Michael Parrish when we were buying our 330 I vehicle today. He led us through the procedures step-by-step and made every thing clear and easy to understand. More

Jude and the rest of the Fine Folks at BMW of Fairfax make coming back an easy choice! Thanks for a great expierience as always!!! make coming back an easy choice! Thanks for a great expierience as always!!! More