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BMW of Fairfax

Fairfax, VA

4.8
1,096 Reviews
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8427 Lee Hwy

Fairfax, VA

22031

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Showing 1,096 reviews

June 30, 2025

We have been coming to this dealership for years. We upgraded to a X7 after our lease was up for X5. The entire experience was seamless the minute we walked into the door [with no appointment by the More

by TJennis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Jul 01, 2025 -

BMW of Fairfax responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

June 29, 2025

Nightmare Experience – A Complete Failure by BMW Fairfax We had an unbelievably bad experience with BMW Fairfax that turned what should’ve been a joyful car purchase into an ongoing nightmare. If More

by mounir.najwa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Qais Yusefi and Arben Vila
Jul 01, 2025 -

BMW of Fairfax responded

Mounir Najwa, We’re disappointed to see your review shared across multiple platforms and would like to address and clarify some key details. When you informed us that you were preparing for a trip to Canada and had taken your vehicle to Craftsman Auto Repair, you relayed that their mechanic suggested serious issues including a torque converter, transmission, or differential replacement. In response, we took immediate action: our Shop Foreman personally inspected the vehicle, found no drivability concerns or warning indicators, and then transported the vehicle to Hyundai of Fairfax for a second, unbiased opinion. Both BMW of Fairfax and Hyundai’s Master Certified Technicians confirmed that No check engine lights or warning codes were present, if there were a true fault with the transmission, torque converter, or differential, the vehicle’s onboard diagnostic system would reflect it and no issues were identified by either team after thorough inspection. We also provided you with the repair order confirming the service your mechanic claimed had not been performed. This was clearly a case of your independent mechanic significantly overstating concerns, potentially recommending unnecessary repairs. Two certified service departments, ours and Hyundai’s, reached the same conclusion and shared that with you directly. It’s unfortunate that despite our consistent communication, our willingness to assist beyond the terms of your as-is purchase, and our transparent handling of your concern, you've chosen to post a review that misrepresents the facts. While you may trust your independent repair shop, we stand behind the expertise and integrity of our Master Certified Technicians and we respectfully disagree with your assessment. We are a reputable dealership that takes pride in standing behind the vehicles we sell and more importantly, in supporting our customers when challenges arise. We do not leave people stranded when something goes wrong with a used car. In fact, we often go above and beyond what’s contractually required to help, as we did in this case. To have that effort met with accusations of incompetence is deeply disappointing and simply not reflective of how we operate. We always strive to assist our clients with fairness, professionalism, and transparency, and we regret that our efforts were misrepresented. Maryam Malikyar General Manager BMW of Fairfax 703.560.2300

June 24, 2025

A Truly Exceptional Experience at BMW Fairfax! I recently had the pleasure of purchasing a new BMW X5 from BMW Fairfax, and I couldn't be more thrilled with the entire process and my new vehicle. More

by Josh L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir Malik, Shkelzen Mani
Jun 25, 2025 -

BMW of Fairfax responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

June 24, 2025

Worst bmw dealership ever warning stay away very deceptive sales tactics. They lie and trick you More

by BenzMerc11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Staff
Jun 26, 2025 -

BMW of Fairfax responded

Jay Advani, Thank you for taking the time to leave a review, though we strongly disagree with your characterization of events. You inquired from out of state (New York) about a Certified Pre-Owned BMW X7 and requested a sight-unseen appraisal for a Mercedes-Benz S580. You indicated the trade belonged to your brother and that the vehicle would ultimately be purchased for your father. However, throughout the process, we only communicated with you, not your brother (the trade owner) or your father (the supposed buyer). Despite not being the actual purchaser, you continued to negotiate aggressively on both sides of the deal, even though our X7 was already competitively and transparently priced based on the market. You claimed higher trade offers and better local vehicle pricing but were unable to provide any supporting documentation. We performed additional due diligence, including consulting our Mercedes-Benz partner store and expanding our market analysis radius, but still could not verify your claims. Our team, including 4 managers and myself (the GM), worked hard to accommodate your inquiries, answering numerous calls and engaging respectfully. However, we were unable to hold a vehicle without agreeable terms and participation from all parties involved in the transaction. We made every effort to communicate fairly and transparently, and we stand by the professionalism and integrity of our team. We regret that we could not come to an agreement but wish you the best in your continued vehicle search. Maryam Malikyar General Manager BMW of Fairfax 703.560.2300

June 18, 2025

Seamless Lease Transition + Exceptional Team Support My family and I recently completed a lease return and new vehicle lease through BMW of Fairfax, and we can confidently say the experience More

by mah.just
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asad Khan, Sorabh Kumar
Jun 20, 2025 -

BMW of Fairfax responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

June 15, 2025

Fantastic service. Neils, Jaafar, and the General Manager, Miriam, are the best! I highly recommend them. Their professionalism, genuine care of their clients, and know More

by damienjackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neils, Jaafar, and Miriam
Jun 18, 2025 -

BMW of Fairfax responded

Hi, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 15, 2025

We appreciate the very helpful, patient service provided by Michael Parrish when we were buying our 330 I vehicle today. He led us through the procedures step-by-step and made every thing clear and easy to More

by Lughawi0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Parrish, Jaafar Soulimani
Jun 19, 2025 -

BMW of Fairfax responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Fairfax. We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2025

Jude and the rest of the Fine Folks at BMW of Fairfax make coming back an easy choice! Thanks for a great expierience as always!!! More

by A.N. Alas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jude Madabuko
Jun 12, 2025 -

BMW of Fairfax responded

Hello, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!

June 04, 2025

The exceptional customer service provided by James and Reagan was top tier. The amount of time Reagan spent just ensuring I was comfortable with all the features with my new vehicle will always be greatly More

by towens011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James D , Reagan D and Jaafar S.
Jun 07, 2025 -

BMW of Fairfax responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2025

This is the BMW dealer to go if you want to buy a 2026 or 2025 BMW! This business knows how to get you the best price and vehicle in a timely fashion with no hassles! More

by erojas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Watts
Jun 02, 2025 -

BMW of Fairfax responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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