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BMW of Eugene

Eugene, OR

4.6
115 Reviews

2100 Martin Luther King Jr Blvd

Eugene, OR

97401

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Showing 115 reviews

April 09, 2024

Mike is amazing and awesome. Always friendly, helpful, and approachable. Always a good experience with them. More

by Mark Ko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service department
Apr 09, 2024 -

BMW of Eugene responded

Mark, we're delighted to know that Mike and our team at BMW of Eugene provided you with a great experience. Thanks for the positive feedback!

April 06, 2024

BMW of Eugene. We go here because of the great customer care and service dept. the service dept here is 5 star. Mike always listens to any concerns I may have and More

by colleens180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike ( service dept Manager)
Apr 07, 2024 -

BMW of Eugene responded

We're so glad to know that you've had consistently great experiences with our service department at BMW of Eugene, especially with Mike. We appreciate your loyalty and look forward to continuing to serve you in the future!

April 05, 2024

Jordan and his team were amazing and they took care of me even though I was in a hard situation. I do see myself making more business with BMW of Eugene and I do plan to take other vehicles of mine for servi More

by Jesse131412
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Barros
Apr 07, 2024 -

BMW of Eugene responded

Jesse, we're glad to know that Jordan and our team at BMW of Eugene were able to assist you in a difficult situation. Enjoy the road in your new car and welcome to the Swickard family!

April 05, 2024

Top notch attention to customer service. From sales to service … for the last 40 Years … BMW has secured our loyalty. We have NEVER been disappointed … NEVER! It is, for BMW, a buisiness; More

by Gary.Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike - Service, samuel Hill
Apr 08, 2024 -

BMW of Eugene responded

Gary, we're over the moon to know that BMW of Eugene has been able to consistently meet your expectations for 40 years! We truly value your loyalty and look forward to continuing our relationship. Thanks for sharing this wonderful feedback!

April 05, 2024

As usual BMW of Eugene took great care of my M4 and even better care of me as a customer. More

by MACN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike & Jake never disappoint
Apr 08, 2024 -

BMW of Eugene responded

We are glad to hear that our team took excellent care of your M4! Thanks for choosing BMW of Eugene.

March 28, 2024

Very efficient, Super informative, very helpful kind and accommodating. Overall great experience. Looking forward to our next appointment. More

by Nick Nash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike from service department
Mar 28, 2024 -

BMW of Eugene responded

Nick, we're delighted to know you had a great experience at BMW of Eugene! We look forward to seeing you again for your next appointment. Safe travels until then!

March 28, 2024

Always good service at this dealership. Mike does a superb job of making you feel welcome and you never leave with questions unanswered. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schrum
Mar 28, 2024 -

BMW of Eugene responded

David, it's great to know that Mike and our team at BMW of Eugene have consistently provided you with excellent service. We're here for any future needs or questions!

March 24, 2024

Jacob the gm and luby made the same easy and got me a great deal More

by Brayantrivera88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luby sales
Mar 25, 2024 -

BMW of Eugene responded

We are so happy that Jacob and our BMW of Eugene team earned your five stars. Thanks!

March 24, 2024

Jorden, was knowledgeable, caring, non pressuring. Answered all my questions in a timely manner. Followed up with me the next day, making sure i had arrived home safely. Thanks Jorden, for providing m More

by Gailoakes2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ann Bashor
Mar 24, 2024 -

BMW of Eugene responded

We're so glad to know that Jorden provided you with top-notch service at BMW of Eugene! It's great to see that all your questions were answered and the follow-up was appreciated. Thanks for sharing this review, we hope you enjoy your new ride! Welcome to the Swickard family!

March 21, 2024

Dont trust them at all. Completely inexperienced. They can easily mess up your loans and forget about you. Extreme delays and worst of all they don’t report accidents on car More

by Matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James H
Mar 21, 2024 -

BMW of Eugene responded

Matt, we're sorry to read about your experience. We strive for transparency and efficiency in all our transactions, so it's concerning that you've had such a negative impression. It sounds like there may have been some miscommunication or misunderstanding here and we'd appreciate the opportunity to clarify things with you directly. Please reach out at your earliest convenience with your full name and contact information. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

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