BMW of Devon - Service Center

I recently scheduled my X5 in for an oil change and inspection only to find out that the lower support arms had failed and that they needed to be replaced. Vehicle was purchased from BMW Devon, in la inspection only to find out that the lower support arms had failed and that they needed to be replaced. Vehicle was purchased from BMW Devon, in late August 2021, at 26,000 miles. Having only driven 5,000 miles since the purchase the fact that these crucial components have failed and are not covered by a warranty is outrageous to me. Furthermore, the service department Manager deems it acceptable and common place for such a critical components to fail at 30,000 miles on a so called luxury SUV. More

Worst service experience ever One tire had a slow leak and I was about to take a road trip so I had it checked. My car needed service in a few weeks, so we did the service, replac One tire had a slow leak and I was about to take a road trip so I had it checked. My car needed service in a few weeks, so we did the service, replaced the one tire and and the car received an 'all green' report card. Mind you, we had tire insurance (useless add-on). The car immediately pulled right. I took it in when I returned home and we got a bunch of excuses and denials and ghosting. Turns out everyone else in the industry but their service team and their manager seemed to realize you cannot replace just one tire on an AWD car. They offered to replace one other tire, but we would have had to forfeit all legal rights wrt to the car to get one lousy tire! Crazy! Funny thing, we replaced all 4 tires (at our own expense and elsewhere) and the car drove smoothly and straight again! I wonder why........... Ridiculous amounts of CYA with no regard for customer service or customer safety. Not only will I never purchase or use this dealer again - for any model care - but it has made me leary of BMW in general as well. Awful. Awful. Awful experience. More

Bad Service Experience We had a terrible customer service experience at BMW of Devon. Our car was serviced, we then encountered a problem with the car right afterwards and We had a terrible customer service experience at BMW of Devon. Our car was serviced, we then encountered a problem with the car right afterwards and reported it to the Service Department. We spoke directly with the service manager and general manager to try to find a reasonable resolution. In our opinion, their response was slow, very unreasonable, and they didn’t take any responsibility to their mistake. In the end, they basically ignored our problem and left us to fend for ourselves. We had to spent $1,000 at another service shop to fix the problem BMW of Devon created. They didn’t do the BWM of Devon, Sloan Automotive, or BWM’s brand any favors. Needless to say, we will not be patrons of their business any longer. More

AWFUL The customer service here is awful. On top of the fact that they over charge for services performed on non warranteed cars, they have no interest in The customer service here is awful. On top of the fact that they over charge for services performed on non warranteed cars, they have no interest in taking care of their customers or making their costumers feel valued. DO NOT give this company your business for a used car that is past warranty take it somewhere else that values your business. There is no politeness, no professionalism and no flexibility. The service department employee could not explain what the charges or services performed were in full detail, she continued to calim that every one is different. More

Inspection Scheduled an appointment 3 weeks in advance, the phone operator indicated we could come in 2 weeks earlier with no loaner or wait the three weeks for Scheduled an appointment 3 weeks in advance, the phone operator indicated we could come in 2 weeks earlier with no loaner or wait the three weeks for the loaner, we chose the later as my husband works on the other side of town. Husband arrives, they try to up sell him on oil changes etc saying the diagnostic light is on when we came in only for an inspection. He agrees and then they tell him they don’t have a loaner car and don’t try to resolve at all. In fact they don’t even try to reschedule, just throw up their hands and say have a nice day. Husband gets his car back and checks to see diagnostic light isn’t even on for oil change so shady sales tactics caught in addition to incompetence. Ottos is 10 times better at customer experience in service. I can’t speak to sales but Ottos sales was also fantastic. Don’t go here, bunch of clowns. Sloan you just lost a life long BMW owner (‘00 Z3 M Coupe, 04 X5 4.8is, 10 GT535i, 18 X3M40) Good luck I hope you learn from this experience. We never write reviews we only did this one time due to such a crappy experience. More