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BMW of Devon - Service Center

Devon, PA

4.6
59 Reviews

59 Reviews of BMW of Devon - Service Center

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November 07, 2023

Labor rates are excessive compared to other local, non-dealer service locations. No consideration for replacing free of charge a factory defect tire that they installed. More

by Dan M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Nov 08, 2023 -

BMW of Devon responded

Dan, I'm sorry to read about your concerns regarding our labor rates and the issue with the tire. We aim for transparency in all aspects of our service, including pricing, so this feedback is important to us. I'd like an opportunity to discuss these matters further with you if possible. Please feel free to reach out at your earliest convenience. Thank you, Kevin Ciccariello - Service Manager - (484) 581-7341

September 15, 2023

Well run operation. Esponsive. Quick turnaround. I always feel taken care of. Thank you again. More

by Jkane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou
Sep 18, 2023 -

BMW of Devon responded

This feedback means a lot to us! Thank you for choosing BMW of Devon and for sharing your experience. Drive safely until we see you again!

August 29, 2023

At times service takes longer than expected but work is always excellent and that begins with the service representative until the end. More

by Barry.elson007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service / customer representative; person that delivered car back to me.
Aug 29, 2023 -

BMW of Devon responded

Barry, we appreciate your patience and understanding with our service times at BMW of Devon! Our team is always committed to delivering excellent work for you from start to finish. Thanks for the review!

August 22, 2023

Excellent service. They got me in for a check up and tires before a road trip when scheduling was very tight. Jeff my advisor always in touch and good communication. More

by Dperrymore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Aug 22, 2023 -

BMW of Devon responded

Thanks for putting your trust in Jeff and the team at BMW of Devon to get the job done! It's always our aim to ensure you feel accommodated. Until next time, drive safely!

July 29, 2023

Great customer service, Eric always goes over and above for all of my car needs. Thank you again! More

by LoriDeFelice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Shurr
Jul 31, 2023 -

BMW of Devon responded

We are grateful to see such wonderful feedback for Eric and the BMW of Devon team! Thank you for trusting us with your vehicle needs. Until next time!

May 17, 2023

JEFF MARTIN/ and Devon Hill/ BMW of Devon to the rescue! My car broke down at a gas station in Ardmore.... I had AAA tow it to Devon, after the "regular" service station seemed daunted by the issue, ca More

by JoanK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Dirocco
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

BMW of Devon responded

Joan, we're so glad Jeff and Devon were there to help when you needed it most. We understand the stress of a car breakdown and are pleased to hear that your issue was resolved quickly and under warranty. Our BMW of Devon team appreciates your support and thanks you for sharing your feedback on our new video feature. Take care!

May 10, 2023

Eric, and the entire team at Devon BMW are always accommodating to the needs of their customers. I have never left unsatisfied. I will continue to recommend this dealership ! Thank you for all you More

by LAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric - service advisor- Amazing!
May 10, 2023 -

BMW of Devon responded

We're thrilled you've enjoyed working with Eric and our team at BMW of Devon! Thank you so much for the supportive feedback. Until next time!

April 25, 2023

Good service and very sensitive to my needs. Car was ready on time. Nice job More

by tpjacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
Apr 25, 2023 -

BMW of Devon responded

Our team is always here to support you in any way that you need! Thank you for choosing BMW of Devon and we will see you next time!

February 15, 2023

The staff was very professional and their service was delivered as promised and on time. More

by tesser840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Walden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Muto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

BMW of Devon responded

Thank you for stopping by to share your excellent experience at BMW of Devon!

February 11, 2023

Very professional staff, always ready for help, always explain about the problem with your car truly and exactly, I’m satisfied with this service facility every time. Thank you More

by Alexandr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Feb 13, 2023 -

BMW of Devon responded

It is validating to our team to know we are providing this level of service and care to you! Thank you for your business, from your friends at BMW of Devon.

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