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BMW of Devon - Service Center

Devon, PA

4.7
66 Reviews

66 Reviews of BMW of Devon - Service Center

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February 04, 2025

Devon BMW continues to provide great service on my 2020 X3! They are easy to work with and deserve high marks for their professional approach and attention to detail. I am very pleased with this dealership More

by tesser840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wantia and Dennis in the service department
Feb 05, 2025 -

BMW of Devon responded

We're delighted to hear that you're pleased with the service on your 2020 X3 at BMW of Devon! Our team is committed to providing a professional and detail-oriented experience. Thank you for sharing your positive feedback!

January 30, 2025

Great and efficient service by Jeff M every time. Would highly recommend him and the dealership. More

by D.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Dirocco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

BMW of Devon responded

We are so happy that our BMW of Devon team delivered an excellent experience. Thank you!

January 30, 2025

My Service Advisor, Jeff Martin is the best! He makes me feel like a VIP. Which is great cause I'd love to keep this car for bit longer (Glad I purchased the extended warranty! It's already h More

by JoanK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Wendle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Martin
Jan 31, 2025 -

BMW of Devon responded

Joan, we're delighted to hear that Jeff and Drew have made your experience at BMW of Devon so positive! It's great knowing you're enjoying the benefits of your extended warranty and oil change plan. Thanks for sharing your feedback with us!

January 25, 2025

Eric did an excellent job of getting me in and out! He’s very knowledgeable More

by Ey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
One of the technical guys, I don’t know his name
Jan 27, 2025 -

BMW of Devon responded

We are glad to hear that Eric provided excellent service. Thanks for choosing BMW of Devon!

January 17, 2025

Good service experience Will be back. Appreciate having washed the car as well. Would appreciate next time getting an X5 loaner vehicle if available More

by rmarinchak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wantia
Jan 20, 2025 -

BMW of Devon responded

Thank you for sharing your feedback! We're glad to hear that you had a positive service experience at BMW of Devon. We'll do our best to accommodate your request for an X5 loaner vehicle next time. Looking forward to seeing you again!

January 10, 2025

BMW of Devon runs a tight ship when it comes to service. Great experience and helpful service advisors. More

by AndrewJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin C.
Jan 13, 2025 -

BMW of Devon responded

Andrew, we're delighted to hear you had a great experience with our service team at BMW of Devon. Thank you for the positive feedback!

January 03, 2025

Lou & team did excellent work on getting my inspection done on a rainy Saturday morning. Lou arranged a ride home & back when more work was needed. Great job Lou! More

by mpo19087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou in service
Jan 03, 2025 -

BMW of Devon responded

We're delighted to hear that Lou and the team at BMW of Devon provided excellent service for your inspection, even on a rainy Saturday! It's great to know they went above and beyond with arranging transportation. Thank you for sharing your experience!

November 27, 2024

Jeff was fantastic as always. I was in and out quickly which I really appreciated. More

by Flattire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 02, 2024 -

BMW of Devon responded

We are glad to hear that Jeff provided excellent service. Thanks for choosing BMW of Devon!

October 14, 2024

ZERO STARS- I recently dropped off my garage-kept, near-mint condition BMW for a 20-year-old airbag recall (yes, a liability for 20 years, and was just recently notified of a recall). The next day, a More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
will add names later if situation is not resolved
Oct 15, 2024 -

BMW of Devon responded

Dawn, I am truly sorry to see that your expectations have not been met. The car was damaged here after being backed off a parking stop where we did not park the car. We have replaced the bumper at a BMW collision center with brand new parts and the vehicle is now restored to a better condition than when it was parked here. You are now stating that we are responsible for damages to other areas of the vehicle that were not affected. I'm sorry we have been unable to come to a reasonable resolution at this time. Thank you, Kevin Ciccariello - Service Manager - 484-581-7241

Oct 15, 2024 -

Dawn responded

The damage caused at the BMW dealer was only partially fixed as there are still 2 deep scratches and several marks on the hood that were not there at drop off. The car has absolutely not been restored to a better condition, that is a LIE. Have your security check the cameras closely and you will see for certain that those scratches were not there. Also Kevin, do not contact me again and I will speak to your boss, your lawyer, or with the support of the police moving forward as I do not appreciate your disrespectful accusing tone when speaking with me on the phone. This was an extremely unprofessional experience and I expect BMW to take full responsibility for the damage caused; partial responsibility is not sufficient as it left my car significantly damaged.

Oct 15, 2024 -

Dawn responded

I will be filing a claim with the Better Business Bureau by the end of the week in addition to other avenues of justice if the remainder of the damage is not repaired this week. Hopefully others can learn from this awful experience and use another dealer for service! And TAKE PICTURES of your vehicle if you take the risk and drop it off at the BMW of Devon so you are not the next customer accused of lying and left with a damaged vehicle!

October 04, 2024

Great personal service. Easy to deal with. I only buy cars from a Sloane dealership. Always first class. More

by Dmrodgersmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Muto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Todak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

BMW of Devon responded

Thank you for your loyalty and kind words about BMW of Devon! We're delighted to hear that our team consistently provides first-class service. We look forward to assisting with all your future car needs!

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