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BMW of Delray Beach - Service Center
Delray Beach, FL
564 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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564 Reviews of BMW of Delray Beach - Service Center
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May 18, 2023
Great experience and hassle free service. Will be returning! From check in to vehicle pick up professionally handled…..keep up the good work!! Will be returning! From check in to vehicle pick up professionally handled…..keep up the good work!! More
by gareth dunn
Employees Worked With
Michael Rardin
May 18, 2023
I had a very good service visit. Everyone was friendly & helpful. The dealership was clean and bright. My service advisor Andy was professional and explained everything very well. Everyone was friendly & helpful. The dealership was clean and bright. My service advisor Andy was professional and explained everything very well. I would highly recommend him & the dealership. My only disappointment was that there was no "BMW Genius" that I could schedule an appointment with to better learn the features/capabilities of my car. More
by sbthompson43
Employees Worked With
Andy Baron
May 16, 2023
It doesn’t get much better. Being timely greeted by the lane valet, introduced to the service advisor Keith Houser who promptly wrote up my service order and arranged for a shut Being timely greeted by the lane valet, introduced to the service advisor Keith Houser who promptly wrote up my service order and arranged for a shuttle ride home, I felt like I was in good hands. A few hours later I got a video of my car followed by a call from Keith that all was done and a car was coming to m home to pick me up. Upon arrival it was washed, looking like it did when I took delivery. In these times when most businesses are dealing with personal shortages and issues, AutoNation seems RO have found the right sauce at BMW Delray. Having been a BMW dealer myself, prior to my retirement: it appears they have the dream team making service the ay t should be. Lou Cohen More
by Lou.Cohen
Employees Worked With
Keith Hauser
May 15, 2023
My experience was very good. Me. Baron my advisor was very professional and efficient. Place was clean and tidy. Had choice of coffee and water while I waited in the waiting room Me. Baron my advisor was very professional and efficient. Place was clean and tidy. Had choice of coffee and water while I waited in the waiting room which was large enough. Overall great experience More
by Eknathnaik
Employees Worked With
Baron Andrew
May 15, 2023
Recently, I had an encounter with BMW's service department that left me less than satisfied. The situation I found myself in made it seem as if the quality and reliability that we've come to associ department that left me less than satisfied. The situation I found myself in made it seem as if the quality and reliability that we've come to associate with BMW do not extend to their service department. Initially, I faced an issue where the rear window regulator in my car ceased to function. The motor was still making noise, but the glass remained motionless. When I took it to the service center, I was surprised to hear that water damage had caused the motor to fail. This explanation seemed odd, considering we are talking about a BMW - a brand known for its quality. After the repair, as I left the service center, I discovered a strong smell of cat urine. Unable to understand where it might have originated from, I opened the window and went about my day. By the next morning, the smell had only intensified, leading me to look for its source. Using an ozone generator, a device my husband had previously used in car rentals, I attempted to neutralize the smell, but to no avail. I reached out to the service manager, Michael Alfano, and was invited back to the service center. After spending several hours there and finally receiving my car back post-ozone treatment, I was disappointed to find that the smell returned within a few hours. I was forced to resume my search for the source of the smell myself. Eventually, I found it - it was the rear shaggy mat with a urine stain on it. After reporting this discovery to the service center, I was offered to have the rear passenger footwell cleaned and the rear mats replaced. The smell, fortunately, disappeared after this, but my experience with BMW service continued to worsen. I didn't receive a call back from Michael Alfano, and after two weeks, when I called him myself, he began explaining that it was the end of the month and they had not yet received my mats. He promised to get in touch when they arrived. Today, I came to collect the mats, which they handed over to me after a 40-minute wait. They didn't even bother to install them. I was utterly astonished when I opened the package at home and saw that they were mats for the front row of seats, instead of the rear ones they had taken for replacement. I cannot express my disappointment with what has transpired. BMW is a mark of quality, and I expected the same high level of professionalism from their service. But it seems these standards do not apply to their service department. They not only wasted my time but also made mistakes that are simply unacceptable for a service center of this caliber. My hope is that this situation will catch the attention of the management and BMW service will improve. No one would want to face such issues, especially when dealing with a respected brand like BMW. More
by notell
Employees Worked With
michael alfano
May 11, 2023
Service drop off was quick and easy. The front desk person was very professional and pleasant. Andy as always I’d very professional and explained everything clearly. Great service. The front desk person was very professional and pleasant. Andy as always I’d very professional and explained everything clearly. Great service. More
by George
Employees Worked With
Andy
