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BMW of Darien - Service Center

Darien, CT

4.7
1,316 Reviews

1,316 Reviews of BMW of Darien - Service Center

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September 20, 2024

I had a difficult to diagnose elex problem. Dealer kept me up to date and solved it in 2 days. More

by nhbrownjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

BMW of Darien responded

Thank you for leaving BMW of Darien a five-star review! We are happy to hear that our team resolved the issue with your vehicle quickly and efficiently. Safe travels!

September 16, 2024

Over charging for programming they refuse to finish. If you can’t accomplish something that you said you could then you should refund that portion of the charge, not the initial diagnostic fee, but port More

by Pscool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

BMW of Darien responded

We apologize for any inconvenience and frustration caused by this situation. We strive to provide fair pricing and complete the work we promise, so it's concerning to hear about your experience. Please reach out directly so we can discuss a resolution that addresses your concerns appropriately. Thank you, Trevor Martin - Service Manager - 203-662-2027

September 14, 2024

Great experience. Jamie is the best! Very thorough and knowledgeable. He and the rest of the staff always work to get to the bottom of any issue and explain it in easy More

by CarBuyerNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

BMW of Darien responded

Thank you for sharing your positive experience with Jamie and the team at BMW of Darien! We're glad to hear they provided thorough, knowledgeable service. Enjoy your ride!

September 13, 2024

Easy to get an appointment. The team was very crisp ... no wait when I got there. Explained the services that needed to be performed and the cost. Arranged a reid home for me More

by cemanion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

BMW of Darien responded

Thank you for sharing your experience! We're glad to hear that our team at BMW of Darien provided efficient service and clear communication. We appreciate your support and look forward to serving you again!

September 12, 2024

Service was excellent, TJ kept me well informed of work being done, loaner car provided More

by RAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

BMW of Darien responded

Thanks a bunch from the BMW of Darien Team! We are happy to hear that TJ was informative and ensured you were accommodated with a loaner!

September 12, 2024

Nice, friendly, and professional! My service advisor explained exactly what needed to be done. Thank you! More

by Rmarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

BMW of Darien responded

We're glad to hear you had a positive experience with our team at BMW of Darien. Thanks for the kind words!

September 10, 2024

Excellent top notch service. They always go out of the way to ensure satisfaction. They do not nickel and dime you. They do only the seevices you need and do not upsell you for u More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

BMW of Darien responded

Thank you for sharing your positive experience! We're delighted to hear that our team at BMW of Darien provided top-notch service and ensured your satisfaction without upselling unnecessary services. We appreciate your support!

September 10, 2024

Excellent service. Kept me informed of the progress of the work being done and the issues that arose. Would recommend highly. More

by jejperkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

BMW of Darien responded

Thank you for the high recommendation! We're glad to hear that our team at BMW of Darien kept you well-informed and provided excellent service. We appreciate your support!

September 05, 2024

Well run shop, Vince pampena a top notch service advisor. Give him a call, very conscientious and honest More

by La Otro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

BMW of Darien responded

We're delighted to hear that Vince provided top-notch service at BMW of Darien! Thanks for the great feedback and recommendation.

August 29, 2024

Always very professional and they do fantastic work, you get what you pay for in terms of service and attitude More

by JDParks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince
Aug 30, 2024 -

BMW of Darien responded

Thank you for the great feedback! We're glad to hear that our team at BMW of Darien provided professional service and fantastic work. We appreciate your support!

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