BMW of Darien - Service Center

Great service and done on timely basis . The dealership is also spotless and clean and provides an area for me continue doing my work. The dealership is also spotless and clean and provides an area for me continue doing my work. More

Very helpful, clean environment, timely. Answered every question completely. A terrific experience. Also very helpful getting me to and from dealership. Answered every question completely. A terrific experience. Also very helpful getting me to and from dealership. More

The service was great, everyone is very polite and completely proffessional that is why i have ourchased my last six vars with. BMW of Darien completely proffessional that is why i have ourchased my last six vars with. BMW of Darien More

Very polite, very helpful. Came in with a shredded tire & they helped me right away. They were quick and it cost less than I expected. Win/win. Love this service department. Came in with a shredded tire & they helped me right away. They were quick and it cost less than I expected. Win/win. Love this service department. More

I am very satisfied and happy with Darien BMW Service. Everybody was very professional and kind. The service is done timely. I really liked the video that they sent. It was very detailed and informative. Everybody was very professional and kind. The service is done timely. I really liked the video that they sent. It was very detailed and informative. Thank you! More

Jamie was very good and the loaner process was quick and easy. I also bumped into Seb who sold us the car and it was good to catch up. My only complaint is that I was told that we need new tires before wi easy. I also bumped into Seb who sold us the car and it was good to catch up. My only complaint is that I was told that we need new tires before winter. The car is just over one year old and the tires look brand new. If my wife had been there, she might have accepted that diagnosis. It is unethical to make recommendations about tires and/or brakes or other safety related items that are clearly not in need of replacement. I will give some thought about what to do in the future. I do not think that this was an innocent mistake. I can bring the car back and you can ask all of your owners, mechanics and service personnel to look at the tires. The brakes were also listed as “fine for now”, but need to be watched closely. I will be forwarding these comments in more detail to BMW. I doubt that BMW advertises buying a car and then replacing tires and brakes every 1-2 years. For the sake of good order, my wife drives less than 12 k per year. Very disappointed! More

The service was completed but the communication was challenging. I both texted and called for updates on when my cat would be ready before I received a response. The navigation in my loaner did not wo challenging. I both texted and called for updates on when my cat would be ready before I received a response. The navigation in my loaner did not work and although I was able to use Waze on my IPhone, it was not what I would have preferred. More

Very professional! I was kept informed from the beginning to end. The video with the inspection is very informative. I was kept informed from the beginning to end. The video with the inspection is very informative. More

Keith was very thorough and helpful. He kept in constant contact with me regarding services. He kept in constant contact with me regarding services. More

My service was quick even though it was last minute. Keith provided great customer service Keith provided great customer service More