Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,325 Reviews of BMW of Darien - Service Center
Sort by
October 13, 2022
Excellent service and communication. Very professional. They provided a loaner SUV. Would highly recommend this dealership. Very professional. They provided a loaner SUV. Would highly recommend this dealership. More
by bgargano
Employees Worked With
October 13, 2022
The only positive experience was Jaime. The ”service” manager, Trevor, clearly doesn’t understand customer service. I am so frustrated with Darien BMW at this point that I will definitely The ”service” manager, Trevor, clearly doesn’t understand customer service. I am so frustrated with Darien BMW at this point that I will definitely go elsewhere. More
by Tennisnutmom
October 01, 2022
Very pleased with repair service and the way Jaime Gonzalez, service rep, handled a difficult situation caused by a delay of part to complete repair. Jaimie is every knowledgeable and is a good commun Gonzalez, service rep, handled a difficult situation caused by a delay of part to complete repair. Jaimie is every knowledgeable and is a good communicator.Was able to keep repair costs down by working with tech to bend and straightened out a part avoiding incurring a cost to order a replacement part and the labor to go with it. More
by bmseigerman
Employees Worked With
September 29, 2022
Works like a well oiled machine. Courteous, helpful and in time. Service staff were top rate and charges were fair. Courteous, helpful and in time. Service staff were top rate and charges were fair. More
by Frussb
Employees Worked With
September 29, 2022
Very friendly and helpful! ! I had an issue with my car and they went above and beyond to fix it. Would 100% recommend. ! I had an issue with my car and they went above and beyond to fix it. Would 100% recommend. More
by Md
Employees Worked With
September 28, 2022
Overall the dealership and the service has been really good. However, on my last visit I felt that the service agent was annoyed that I had purchased a coverage (tire & wheel) at the time of lease. Th good. However, on my last visit I felt that the service agent was annoyed that I had purchased a coverage (tire & wheel) at the time of lease. The fact that I had to remind the agent about the coverage slowed down readying of my vehicle and left me without a vehicle for much longer than anticipated on a day I really needed it. Outside of that the service has been really good. More
by 007
Employees Worked With
September 24, 2022
Waiting to be served was chaotic. Not sure everyone was truly working in sync. Very frustrating. Not sure everyone was truly working in sync. Very frustrating. More
by Jrpadulajr1
Employees Worked With
