BMW of Darien - Service Center

They were very prompt and helpful and did a great job. Very little waiting time. Very little waiting time. More

I generally do not write on-line reviews. If I receive bad service I just don't return. This one however deserves some commentary. Some time ago, I drop off my car for service and had a compl If I receive bad service I just don't return. This one however deserves some commentary. Some time ago, I drop off my car for service and had a complaint about a rubbing sound when going over speed bumps and entering driveways. After the other services were completed I pick the car up and I'm told the car needs struts and should cost about $3,000. And oh, by the way the tech could not duplicate my complaint in a test drive. Funny, it made the noise as I exited the dealers lot. OK. Not satisfied with their conclusion, I take the car to a trusted facility that I've had positive experience with over many years. I give them the same information I gave the BMW people. They conclude the noise to be a defective rubber bushing on a sway bar. The part was $ 338. Problem solved by HONEST people. I write this because my next experience was today - 10-24-2022. Always willing to give people a second chance. I get a nail in a tire. I'm on my way to an out of state meeting. I call and ask if they can take a look at it. Answer - "NO- We are all booked up and we don't repair tires anyway, we only replace them. You will have to leave the car". No further assistance. So I went to the local Goodyear store and they were happy to accommodate me and repair their original equipment tire. Funnily enough, I bought all for tires from BMW of Darien. I truly enjoy the BMW car ownership experience - it's a great machine. But as with anything else it's the dealer that makes the experience complete - These people failed miserably - Case closed. More

BMW of Darien provided excellent service on my X5 recently. I own other makes of cars, and BMW sets a high standard with their level of customer service and quality. recently. I own other makes of cars, and BMW sets a high standard with their level of customer service and quality. More

Efficient and prompt response. Permanent update on service job. Very good attention. Very fast delivery at the pick up Permanent update on service job. Very good attention. Very fast delivery at the pick up More

There was No response on text message system and. Car was supposed to be delivered on Friday and did not arrive until Saturday. Car was supposed to be delivered on Friday and did not arrive until Saturday. More

The whole process of buying my BMW X3 here, to doing my service here has been excellent. The process of scheduling the service was easy, questions beforehand were answered and the service was flawless. A g service here has been excellent. The process of scheduling the service was easy, questions beforehand were answered and the service was flawless. A great experience overall More

My service advisor, Jamie Gonzales, was terrific. He understood my problem My service advisor, Jamie Gonzales was terrific. He understood my problem, took the car in on an emergency basis and kept He understood my problem My service advisor, Jamie Gonzales was terrific. He understood my problem, took the car in on an emergency basis and kept me informed as to progress. When done he offered to have the car deliver to my because I was recovering from surgery but my doctors OKd me for driving allowing me to pick it up at the dealership. More

I have done business with them for 20 years and have always been satisfied with sales and service. always been satisfied with sales and service. More

Great service department. Professional, courteous and quick. Great hours makes it easy to drop car off before work. The car comes back washed and vacuumed. Professional, courteous and quick. Great hours makes it easy to drop car off before work. The car comes back washed and vacuumed. More

I never received a phone call of status of my car. I brought it in at 7:30am, and when I called at 4:00, they said it wasn’t even in the garage yet. I told them I needed my car for a trip I was takin I brought it in at 7:30am, and when I called at 4:00, they said it wasn’t even in the garage yet. I told them I needed my car for a trip I was taking. They told me it might not be done on time. I was out on hold for 15 minutes, and then told they would do the work and call me by 5:45. I never received a call on the update. I usually get a video of the work done on my car, but never got one. Was the work even done? I didn’t get out of there until after 6:00. Very disappointing. No customer service. Also I sent all my information the night before to pre register, but they never got the paper work. More