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BMW of Darien - Service Center

Darien, CT

4.7
1,325 Reviews

1,325 Reviews of BMW of Darien - Service Center

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November 15, 2022

Keith at BMW Darien listened to my concerns, sent videos of the service, and had the car delivered to my home by day’s end. Keith was terrific! More

by JoASmithMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with any of the above.
Nov 16, 2022 -

BMW of Darien responded

Thank you for the great review! We are so glad to hear that Keith delivered such a successful service experience. Drive safely, and we hope to see you back again at BMW of Darien!

November 15, 2022

Excellent service as usual! Had the front end bushings, rear brake pads and rotors, an alignment and tire rotation. Albano and team were fantastic on timing and the car feels am More

by Petrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albano Kroj, Chris Legere
Nov 15, 2022 -

BMW of Darien responded

Petrina, thank you for the great review! We are so glad to hear that you had a successful service experience working with Albano and the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

November 14, 2022

Their service continues to be outstanding! The whole process from check in to check out exceeded my expectations. More

by csteppacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Nov 14, 2022 -

BMW of Darien responded

This feedback is music to our ears! Thank you for choosing BMW of Darien and for sharing your experience with our team. Drive safely!

November 12, 2022

Fantastic! Well treated by experts that make you feel like a special customer. Always keeping you updated! More

by dewsmusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Nov 14, 2022 -

BMW of Darien responded

Thank you for taking the time to review us! We are thrilled to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

November 12, 2022

Just fine. Chris is courteous and efficient. Timing was great and loaner was all ready and very nice As always- expensive though More

by Stephen.binet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere
Nov 21, 2022 -

BMW of Darien responded

Thank you for this feedback! We are glad to hear that Chris delivered a successful experience. With regard to the rest of your review, we strive to keep our prices competitive, and I would be happy to speak with you to see what more I can do to help clear this up. If you are willing to discuss this further, please feel free to reach out. Best, Trevor Martin - Service Manager - 203-662-2027

November 07, 2022

Workers were professional and on time with the service requested. I miss the days when BMW dealers offered clients coffee and washed our cars as courtesy to their loyal customers. More

by daeltelima1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Tedesco
Nov 21, 2022 -

BMW of Darien responded

Thank you for sharing! We are glad to hear that you had a successful experience working with us. With regard to the rest of your review, we apologize for the lack of attentive service and will be sure to use this feedback to improve our practices in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Trevor Martin - Service Manager - 203-662-2027

November 04, 2022

Repair was on time and the price was the same as quoted. The loan-a-car was a new X5 More

by RodneyGT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

BMW of Darien responded

We're delighted that your repair needs were met so seamlessly. Thanks for choosing BMW of Darien. Safe travels!

November 03, 2022

The service always excellent people are very friendly and very professional. Thank you for the excellent service More

by Simon54_us
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

BMW of Darien responded

Thank you for the great review, Simon! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

November 02, 2022

Fast, friendly and efficient check in. Service done quick service. Explained everything before and after. World class dealership More

by Dan.wilczynski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Nov 03, 2022 -

BMW of Darien responded

Our team is always happy to help you out, Dan! Thank you so much for supporting BMW of Darien and please let us know if you need anything down the line!

October 27, 2022

I arrived without an appointment to the service department. I had discovered a bulging on the sidewall of my left rear tire. I was planning to leave the following morning for a road trip to FL. More

by Dregs83
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

BMW of Darien responded

We are happy that Vincent and the team could help! Thank you for choosing BMW of Darien and for sharing your experience. Drive safely until we see you again!

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