BMW of Darien - Service Center

Dealership and team members (Albano) communicate well. Leverages technology (e.g. text and email). Expectations set appropriately on timeline for turnaround. Helpful and respectful. Leverages technology (e.g. text and email). Expectations set appropriately on timeline for turnaround. Helpful and respectful. More

Brought car in for 10kmaintenance. Effortless with pickup and drop off. Staff is always upbeat and very pleasant everytime Effortless with pickup and drop off. Staff is always upbeat and very pleasant everytime More

They are not organized and capable of servicing their clients. During the last 2 years they messd up my appointment 3 times and I had to go there and and talk to the manager to get my car back. One tim clients. During the last 2 years they messd up my appointment 3 times and I had to go there and and talk to the manager to get my car back. One time I missed my flight because they double booked and didn't have time to get my car fixed and ready. More

Quality service, friendly and informative staff. Have both my BMWs serviced there since I purchased them. Have both my BMWs serviced there since I purchased them. More

Superb service from start to finish. Drop off, pick up, video of under carriage status, loaner availability, communication with specialist. Very professional and high quality. Drop off, pick up, video of under carriage status, loaner availability, communication with specialist. Very professional and high quality. More

Responsive and timely updates during the service. Received a loaner car and the service process was handled efficiently. Received a loaner car and the service process was handled efficiently. More

Always the best attention and service. Friendly, warm still maintaining professionalism. Responsive and surprises with terrific car wash Friendly, warm still maintaining professionalism. Responsive and surprises with terrific car wash More

Use of tech ahead of time minimizes paperwork on site to get you out faster get you out faster More

You have the most polite, efficient and wonderful employees. Everything was completed in a timely fashion. It is always pleasure to have your car serviced at BMW Darien!! employees. Everything was completed in a timely fashion. It is always pleasure to have your car serviced at BMW Darien!! More

Service was spotty. Like the video clip. Can improve on ordering Uber pick up. The return address was not given to Uber driver so I had to call back andask for another p Like the video clip. Can improve on ordering Uber pick up. The return address was not given to Uber driver so I had to call back andask for another pickup. More