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BMW of Darien - Service Center

Darien, CT

4.7
1,362 Reviews

1,362 Reviews of BMW of Darien - Service Center

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February 22, 2023

Every experience ( purchase & service ) has been a good experience. Excellent follow up and communication is important and BMW of Darien has certainly paid attention to every detail More

by Razoo92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

BMW of Darien responded

We aim to deliver communicative, seamless service, and we're thrilled this has been reflected in your experience! Thank you for supporting us with this positive review. We will pass your kind words along to our team at BMW of Darien!

February 22, 2023

Very happy with the level of service my service advisor provided Vince made it a point of keeping me informed what the issues were during the few days my car was being repaired My car is running fantasti More

by petergreenberg13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

BMW of Darien responded

Thanks for the 5-star review of BMW of Darien, Peter. It is great to hear that Vince provided excellent communication and service. The team appreciates your support!

February 21, 2023

Have been going to Darien BMW for years and they never disappoint. Great service. Service reps are friendly and informative and efficient. More

by Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Feb 22, 2023 -

BMW of Darien responded

Thank you for being a loyal client of BMW of Darien! We appreciate your trust in our business.

February 20, 2023

Vince was exceptional. Efficient, courteous, meticulous, highly recommended. responsive, flexible, detailed, very pleased with service. More

by jlandle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

BMW of Darien responded

Thank you for the review! We appreciate the kind feedback about Vince and hope to see you again at BMW of Darien. Safe travels!

February 18, 2023

I am a long-time customer at BMW of Darien because the staff is courteous, knowledgeable, and thorough. My experience with the team is always pleasurable and convenient, from scheduling the appointment th More

by StephJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Vigo
Feb 20, 2023 -

BMW of Darien responded

Thank you for the great review! We love hearing that the BMW of Darien team was knowledgeable, courteous, and nice to work with. We appreciate your business and these kind words. See you again next time!

February 18, 2023

Jamie & Trevor are the best! My 2015 335 had its engine light come on. I took it in to get service and after getting a much larger bill than expected, the team worked with me to More

by gvladimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

BMW of Darien responded

Thank you for the review! While we apologize for the mixup regarding your bill, we are so glad to hear that Jamie, Trevor, and the team were able to help fix things. We will be sure to pass on the kind words to them. Drive safely, and we hope to see you back again at BMW of Darien!

February 17, 2023

Jamie couldn’t have been more helpful and courteous arranging replacement tires two times this year! More

by Lisa.Ehrich.3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2023 -

BMW of Darien responded

Lisa, we can't wait to pass along your appreciation to Jamie and the team! Thank you from all of us at BMW of Darien!

February 16, 2023

Excellent service, timely updates and reasonable costs. It was a pleasure working with everyone at the dealership. More

by shrikant.murali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

BMW of Darien responded

Thank you for choosing BMW of Darien! We're glad that our team offered timely service at reasonable rates. We appreciate your business, and we will see you next time!

February 16, 2023

Always polite and accommodating. They explain work that needs to be done and follow up with you when work is completed in your car. More

by b.wegrzyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
Feb 17, 2023 -

BMW of Darien responded

Thanks so much for taking the time to recommend the BMW of Darien service team. We appreciate your kudos and look forward to seeing you again next time!

February 11, 2023

Very friendly, very organized, very responsive and very timely. I was greeted with a smile, cruised through my service and had a clean car back to me in no time at all. More

by tcapola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

BMW of Darien responded

Thank you for the great review! We're glad that the BMW of Darien team was responsive, timely, and welcoming. See you again next time!

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