BMW of Darien - Service Center

Dealer does a great job servicing the car. I like the video recap of the appointment a lot. Very helpful and clear. But they are not great at giving an update on the timing for completion and I like the video recap of the appointment a lot. Very helpful and clear. But they are not great at giving an update on the timing for completion and pickup. This is not the first time I’ve had to call towards the end of the day (after 4) to figure out when the car would be ready. More

Outstanding communication and customer service. Very thorough and accommodating. Excellent experience. I will be back again in the future. Very thorough and accommodating. Excellent experience. I will be back again in the future. More

Responsive service. Always provides great detail on the work being done. Polite and courteous team. Always provides great detail on the work being done. Polite and courteous team. More

Easy to use service department. The extended warranty was honored without hesitation and a $2500 repair cost me $106.35 The extended warranty was honored without hesitation and a $2500 repair cost me $106.35 More

Great service; timely and courteous. Everyone I spoke with was pleasant and helpful. Thank you very much. Everyone I spoke with was pleasant and helpful. Thank you very much. More

Terrific service. The car was ready on time and they thoroughly explained all the work that was performed. The car was ready on time and they thoroughly explained all the work that was performed. More

Great quality! However, administrative procedures and personal service have been deteriorating recently and need improvement. However, administrative procedures and personal service have been deteriorating recently and need improvement. More

The service person was not very helpful or available to respond to questions. I felt he did the minimum he could and did not provide good advice. I don’t like doing everything mostly by text. Phone calls w respond to questions. I felt he did the minimum he could and did not provide good advice. I don’t like doing everything mostly by text. Phone calls would have been preferred. More

Chris has always been a big help to me. I was happy to see him back at Darien I was happy to see him back at Darien More

The service was great. Everything went smooth and easy. He took care of everything. Thank you. Everything went smooth and easy. He took care of everything. Thank you. More