BMW of Darien - Service Center

I was very pleased with the service I received. They were reasonable and efficient. Nice touch washing the car as well. They were reasonable and efficient. Nice touch washing the car as well. More

I have always had a good experience at this dealership. This visit was more unusual than most. The previous time I brought my car in, which was for servicing last June, I asked them to put back the sunroo This visit was more unusual than most. The previous time I brought my car in, which was for servicing last June, I asked them to put back the sunroof seal that had fallen out shortly before the visit. It was an extremely dry summer after that. At the beginning of winter I noticed water fogging the window. I couldn't figure out the source. Eventually I noticed water under the rubber floor mats, a lot of it. It took awhile for there to be a loaner available and at least a week for someone to look at the vehicle once it was at the shop, compounded by the Christmas holiday. When Chris saw the water damage he suggested that I call my insurance company since in addition to fixing the issue, the carpets should be taken out for cleaning to remove the musty smell. It was thoughtful of Chris to suggest this. When the insurance company wanted me to take photos myself, he advised me that the insurance company was obligated in Connecticut to send someone in person. Another thoughtful suggestion. I called them and had an adjuster go to the shop. I have now gotten my car back, fixed, dry, shiny clean, detailed, and gleaming. All this time I had a fun loaner so I appreciated the full service and was not in a hurry. Nothing to do with the service review, but this is a 2013 335xi. It has some nice improvements over my previous 1999 328i. One flaw though is that leaves gather where the windshield meets the hood. I don't park directly under a tree but there are many trees in our neighborhood and falling leaves get stuck there so I am constantly opening the hood to clean them out as best I can. Not sure if this contributed to my problem or not. Thank you, Chris, for being thorough, professional, and kind. More

Darien BMW has best service department very professional and efficient could not ask any better and efficient could not ask any better More

The Darien dealership is characterized by helpful and professional service associates. They always provide clear explanations of the issues and needed repairs for your vehicle. professional service associates. They always provide clear explanations of the issues and needed repairs for your vehicle. More

Darien BMW is very professional and very friendly. I’m always happy with their service. Thank you! I’m always happy with their service. Thank you! More

Very helpful and professional. Made arrangements for transportation. Completed the work as promised on time Made arrangements for transportation. Completed the work as promised on time More

They took great care of both my car and me. It was a very good experience. It was a very good experience. More

Very frustrated with service couldn’t talk to a manager or mechanic went in for rear brakes cost me $4300. One day later my light is on snd front light bulbs are out. Terrible. They said I need tires we or mechanic went in for rear brakes cost me $4300. One day later my light is on snd front light bulbs are out. Terrible. They said I need tires went to a tire dealership they said I have 5000 miles left on tires. I will call and try snd talk to a manager tomorrow, More

Simple oil change and break fluid flush required three visits to dealer due to hoses not being reconnected and oil plug not being fully secured. Poor communication including service rep never answering hi visits to dealer due to hoses not being reconnected and oil plug not being fully secured. Poor communication including service rep never answering his phone. Very disappointing experience particularly given the very high price associated with the service More

Efficient service department. Pick up and drop of service is very convenient. Appreciate the frequent text communications to keep me updated. Great experience with video from tech Pick up and drop of service is very convenient. Appreciate the frequent text communications to keep me updated. Great experience with video from tech going over the car on the lift in the shop sent to me for review. More