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BMW of Darien - Service Center

Darien, CT

4.7
1,360 Reviews

1,360 Reviews of BMW of Darien - Service Center

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April 14, 2023

Jamie provided top notch service and addressed all of my cars needs on a prompt basis and with the highest level of professionalism. More

by Blattandrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

BMW of Darien responded

Thank you for sharing your experience at BMW of Darien! We are thrilled to hear that Jamie provided top-notch service during your visit. We're grateful for your support and trust in our business. Safe travels!

April 09, 2023

I have heard that BMW Darien was not as attentive to its customers as other BMW locations but was pleasantly surprised by my treatment and the candor of my service rep. I will be working with them more in t More

by eric.apfel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

BMW of Darien responded

Eric, thank you for the review! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

April 06, 2023

Easy to get an appt. Quick service. Good customer service staff. Reasonable cost. Convenient location. Nice waiting area. Overall good experience. More

by Richboe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

BMW of Darien responded

Thanks for the positive review of BMW of Darien, Rich! We are grateful to have you as a client.

April 06, 2023

It was a grest experience. My appt was on a timely manner. They were very eficient and profesional atvthe front desk More

by gladysortiz2254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front desk
Apr 06, 2023 -

BMW of Darien responded

Our team sincerely appreciates your continued support! Thank you for choosing BMW of Darien!

Apr 07, 2023 -

gladysortiz2254 responded

The service at Darien BMW was very professional and very efficient. Jaime called me and sent me a video of my car as he was inspecting it. He really surprised me. I was not expecting that. Really great experience!

Apr 07, 2023 -

gladysortiz2254 responded

Great experience at Darien BMW and great service. Keep up with your great work Jaime.

April 05, 2023

They provided Great service and attention to customer needs and concerns. They were Very professional and friendly More

by Jkkrumpelbeck
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

BMW of Darien responded

Customer service is our priority, and we're thrilled this was reflected in your visit! Thanks for stopping by to leave us a positive review. - The BMW of Darien team

April 05, 2023

They are always punctual and friendly . They always try to be as accommodating as possible. I moved out of state but come back when I can for great service! More

by stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamilka
Apr 06, 2023 -

BMW of Darien responded

Wow, this review is so touching, Stacey! We are honored to have you as a loyal customer--thank you for making the trip from out of state to choose BMW of Darien. It is our pleasure to accommodate and assist you. Take care until we meet again!

April 03, 2023

Scheduled routine maintenance for the next day. When I arrived, the process was very efficient. Service department turned the car around more quickly than I expected. Both the dealership overall an More

by jeffery.arnier
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Apr 04, 2023 -

BMW of Darien responded

Jeffery, thank you so much for stopping by to review Chris and BMW of Darien! We are delighted your service experience went off without a hitch. Take care!

March 28, 2023

Could not have been nicer or more efficient in dealing with my tire blowout emergency. More

by ngmatty
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

BMW of Darien responded

We are glad to hear that our team saved the day and got you back on the road quickly! Thank you for sharing this positive feedback with BMW of Darien.

March 25, 2023

Wonderful! From beginning til the end, BMW of Darien took care of everything! Couldn’t be happier! More

by driscoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere
Mar 27, 2023 -

BMW of Darien responded

We are delighted that you had such a positive experience from start to finish! Thank you for choosing BMW of Darien and for sharing your experience. Have a wonderful day!

March 24, 2023

From front desk greeting to the service advisor Vince, to the people that service your car and person who hands you the loaner car, superb service by the whole team! More

by andreasmessis
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

BMW of Darien responded

We appreciate your review of Vince and our team! It is validating to our team to know we are providing this level of service and care to you! Thank you for your business, from your friends at BMW of Darien.

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