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BMW of Darien - Service Center

Darien, CT

4.7
1,324 Reviews

1,324 Reviews of BMW of Darien - Service Center

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February 16, 2023

Excellent service, timely updates and reasonable costs. It was a pleasure working with everyone at the dealership. More

by shrikant.murali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

BMW of Darien responded

Thank you for choosing BMW of Darien! We're glad that our team offered timely service at reasonable rates. We appreciate your business, and we will see you next time!

February 11, 2023

Very friendly, very organized, very responsive and very timely. I was greeted with a smile, cruised through my service and had a clean car back to me in no time at all. More

by tcapola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

BMW of Darien responded

Thank you for the great review! We're glad that the BMW of Darien team was responsive, timely, and welcoming. See you again next time!

February 09, 2023

Scheduled me for service and a loaner very quickly. Listened to my concerns and confirmed issues within a day. Parts was ordered and fixed very quickly without lacking quality. Was kept informed with e More

by Anthony P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

BMW of Darien responded

We are delighted to hear that Jaime provided excellent support during your car's service, Anthony. Thank you for working with the BMW of Darien team!

February 08, 2023

Been a loyal Darien BMW customer for YEARS! . Both sales and service team are wonderful and always make me feel like I am just as important as a customer buying a much more expensive vehicle. More

by MBF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

BMW of Darien responded

Thank you so much for this wonderful five-star review! It is wonderful to hear that the BMW of Darien team continues to deliver excellent work from sales to service. We are grateful to have you as a valued customer!

February 03, 2023

Good customer service , treated me the same with my old station car as they would with a newer one. Appreciate working with Chris. More

by Librandifamily
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Feb 06, 2023 -

BMW of Darien responded

Thanks for this feedback! It is great to hear that you felt taken care of by Chris and the team. We are here to help with any of your future service needs!

February 03, 2023

The customer service provided by Vince was second to none. Responsive. Professional. Knowledgeable. Highly highly recommended. More

by Tplosker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

BMW of Darien responded

It is great to hear that Vince provided outstanding customer service. He and the team appreciate your trust and support!

January 31, 2023

Keith is a gem! You are so lucky to have him working at BMW Darien. He was so helpful, kind, great personality. I felt so comfortable talking with him. He is certa More

by Lindagardner5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
Jan 31, 2023 -

BMW of Darien responded

Keith is exactly as you described. He has a passion for assisting clients and is packed with knowledge. He will appreciate your kind feedback, Linda. Thank you for working with the BMW of Darien team. Until next time!

January 27, 2023

Service department was a pleasure from the minute I made the appointment by phone. They were super accommodating as to availability and car loaner. I arrived and was met by the nicest Assiciates and Amber w More

by nanci810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber
Jan 27, 2023 -

BMW of Darien responded

Thank you for taking the time to share this feedback with us! It is great to hear that Amber and Vincent earned your trust and loyal business. We are here to take care of you and your X3! Until next time!

January 26, 2023

Always professional service. Lounge area is comfortable and like the complimentary coffee. Service was done is less than 3 hours while I waited. Fine there. More

by Joe G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

BMW of Darien responded

We're thrilled our team has consistently delivered professional and timely service, Joe! It's also great to see you've appreciated our lounge and complimentary coffee. Thank you for being a BMW of Darien customer!

January 24, 2023

The service and communication was excellent. The technician described the issues well and also send a recording to listen. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
Jan 24, 2023 -

BMW of Darien responded

Maria, thank you for the review! We appreciate the kind feedback and hope to see you back again at BMW of Darien. Safe travels!

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