BMW of Darien - Service Center

Took care of my car in the short time I had Available… very impressed with the service! very impressed with the service! More

Dan is the best for customer service. He kept me aware of what was going on the whole time. Appreciate the attention. He kept me aware of what was going on the whole time. Appreciate the attention. More

BMW of Darien is a fantastic dealership. My husband and I have purchased/leased cars with them for several years and bring our cars here for service. Highly recommend. They make things easy! My husband and I have purchased/leased cars with them for several years and bring our cars here for service. Highly recommend. They make things easy! More

Awesome service! Luigi is excellent. Service quick and efficient. Received a video of work performed prior to checkout. Luigi is excellent. Service quick and efficient. Received a video of work performed prior to checkout. More

Jaime really was amazing. Went out of his way to make it all super convenient. Went out of his way to make it all super convenient. More

Great service for my 2024 M2. Super responsive and dependable. Highly recommend Darien BMW. Thx very much. Super responsive and dependable. Highly recommend Darien BMW. Thx very much. More

Dishonest. not what they pretend to betray . Needs new Management. Front desk Good. The other Guys at the other next need to Go . not what they pretend to betray . Needs new Management. Front desk Good. The other Guys at the other next need to Go . More

Very clear communication and helpful with a loaner. Always a bit of sticker shock but pleasant and convenient service. Always a bit of sticker shock but pleasant and convenient service. More

Great Experience, my service advisor Dan, was amazing. Great communication and timeliness, would highly recommend. Great communication and timeliness, would highly recommend. More

I brought my X7 in with complaints of squeaky brakes and tire light warnings. Even though I chose "waiter" when making the appointment, no one called to tell me this would take a minimum of three hours. I c tire light warnings. Even though I chose "waiter" when making the appointment, no one called to tell me this would take a minimum of three hours. I chose to get dropped off at the Darien Library, which is .5 miles from the dealership. I had to call Vince multiple times to inquire about getting picked up (he never answers his work phone or cell phone). I was stuck in the library a full hour AFTER he told me the work was finally done and he would send someone to pick me up. I would have walked back but it was 15 degrees outside with 40 knot winds. I said I would order my own Uber and he told me to wait. When he finally gave me a summary of the work performed, he told me that they ran a full diagnostic of the brake system and everything was fine. The techs did in fact hear the squeaking, but according to Vince that's "normal due to the X7's sport brakes." Never mind that it only started two years into owning the car. I have to wonder if their sales people tell potential customers that they can expect squeaky brakes? In summary, I wasted FOUR HOURS of my day to be condescended and lied to, and my brakes still squeak. I will now (and forever) go to the dealership in Bridgeport to figure out what's really going on. I will also tell my dozen friends who own BMW's in Westport where they should buy and service their vehicles. Extremely dissatisfied. More