Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of Darien - Service Center

Darien, CT

4.7
1,362 Reviews
Call Service Center (203) 656-1804

1,362 Reviews of BMW of Darien - Service Center

Sort by
May 10, 2023

Poor communication on timing and service took over a week. Very difficult to reach a live person on the phone to get answers. More

by Momcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Telesco
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere
Report | Print
May 11, 2023 -

BMW of Darien responded

We strive to deliver a seamless experience and it's disappointing to see we let you down. This does not sound like the thorough communication and timely service we pride ourselves on, and I apologize for any inconvenience we may have caused. I understand your frustration and I want to do what I can to make things right here. I won't be able to locate your contact information without a full name, so please reach out at your earliest convenience and I'll be sure to get back to you soon. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 06, 2023

Showed up w/o appointment - needed all tires changed. Got taken care of within 6hrs. Relatable professional service More

by Patrikbinkowskip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
Report | Print
May 08, 2023 -

BMW of Darien responded

We're delighted to read your review! At BMW of Darien, we always strive to provide our customers with timely and professional service. It's fantastic to hear that our team was able to meet your needs with the tire change and that you found them approachable. Thank you for sharing your positive experience with us!

May 05, 2023

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aa aa aa aa a a a a a a a a a a a a a a a a a More

by jlaird
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Report | Print
May 06, 2023 -

BMW of Darien responded

Thanks for your five stars! Let us know how the team at BMW of Darien can assist you in the future--take care!

May 04, 2023

My latest service appointment at Darien BMW was excellent. Very knowledgeable service coordinator & good communication throughout. More

by Pawallace627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

BMW of Darien responded

We appreciate you taking the time to share your positive experience at BMW of Darien! We're so glad our knowledgeable service coordinator provided excellent communication throughout your latest appointment. Thank you for entrusting us with your vehicle's maintenance needs, and we hope to see you back should the need arise!

May 03, 2023

Excellent service! Jamie arranged the service on my car promptly and had arranged for a loaner. Very courteous! More

by mariak.2013
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2023 -

BMW of Darien responded

Thank you for your 5 stars and shoutout to Jamie! All of us at BMW of Darien appreciate your business!

May 03, 2023

My last experience was not a good one. Everything was very disorganized and the advisor had a bad attitude. More

by Bmwds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2023 -

BMW of Darien responded

I'm sorry to hear about the negative experience you had during your recent visit. We strive to provide excellent service with a smile here, and it's disappointing to hear that we fell short in your case. I would like to learn more about what happened and find out how we can make things right for you. If you could give me a call at your earliest convenience, it would be much appreciated. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 02, 2023

Organized On time Follow up Courteous Inspection video was forwarded to me A professional dealership for service More

by Redwineconnor1
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2023 -

BMW of Darien responded

We're thrilled to receive your 5-star review! Our team understands the importance of follow-up and we're happy to hear that the inspection video was helpful. Thanks for your support!

April 28, 2023

Thomas Telesco (TJ), my service engineer, made my experience at Darien BMW an absolute pleasure. He was polite, professional and completely understood what I needed, and clearly explained the steps More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

BMW of Darien responded

Thank you for sharing your experience with us! It's wonderful to hear that TJ made sure everything was taken care of in regard to your service. We appreciate your trust in BMW of Darien and will always be here to help ensure your car stays in mint condition. Drive safely!

April 27, 2023

Good communication, excellent feedback mechanism on service and good service. Nice follow thru post closure. More

by Ash83aqua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Report | Print
Apr 27, 2023 -

BMW of Darien responded

Thanks for stopping by to leave our team five stars! We are delighted that you had an excellent experience and that you can rely on BMW of Darien to provide top-tier service. Take care and drive safely!

April 24, 2023

Easy, quick and hassle free. I like how they communicate how the process is going with a video clip. That was creative and helpful. More

by Sam
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
Report | Print
Apr 24, 2023 -

BMW of Darien responded

It's always a pleasure to deliver a seamless experience at BMW of Darien, Sam! We're so glad you've appreciated our videos and found them informative about the process. Safe travels, and we look forward to your next visit!

1
...
42
43
44
...
137