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BMW of Darien - Service Center

Darien, CT

4.7
1,324 Reviews
Call Service Center (203) 656-1804

1,324 Reviews of BMW of Darien - Service Center

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May 12, 2023

Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori More

by BillEpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere, Albano Kroj
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May 12, 2023 -

BMW of Darien responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

May 11, 2023

Great service in very sense. Anthony explained me everything, totally recommend. They give me a very nice new BMW as a replacement car More

by martinbenitezyavar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

BMW of Darien responded

Thank you so much for taking the time to review BMW of Darien! We will pass along your appreciation to Anthony. Safe travels!

May 10, 2023

Poor communication on timing and service took over a week. Very difficult to reach a live person on the phone to get answers. More

by Momcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Telesco
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere
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May 11, 2023 -

BMW of Darien responded

We strive to deliver a seamless experience and it's disappointing to see we let you down. This does not sound like the thorough communication and timely service we pride ourselves on, and I apologize for any inconvenience we may have caused. I understand your frustration and I want to do what I can to make things right here. I won't be able to locate your contact information without a full name, so please reach out at your earliest convenience and I'll be sure to get back to you soon. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 06, 2023

Showed up w/o appointment - needed all tires changed. Got taken care of within 6hrs. Relatable professional service More

by Patrikbinkowskip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
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May 08, 2023 -

BMW of Darien responded

We're delighted to read your review! At BMW of Darien, we always strive to provide our customers with timely and professional service. It's fantastic to hear that our team was able to meet your needs with the tire change and that you found them approachable. Thank you for sharing your positive experience with us!

May 05, 2023

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by jlaird
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Legere
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May 06, 2023 -

BMW of Darien responded

Thanks for your five stars! Let us know how the team at BMW of Darien can assist you in the future--take care!

May 04, 2023

My latest service appointment at Darien BMW was excellent. Very knowledgeable service coordinator & good communication throughout. More

by Pawallace627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

BMW of Darien responded

We appreciate you taking the time to share your positive experience at BMW of Darien! We're so glad our knowledgeable service coordinator provided excellent communication throughout your latest appointment. Thank you for entrusting us with your vehicle's maintenance needs, and we hope to see you back should the need arise!

May 03, 2023

My last experience was not a good one. Everything was very disorganized and the advisor had a bad attitude. More

by Bmwds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

BMW of Darien responded

I'm sorry to hear about the negative experience you had during your recent visit. We strive to provide excellent service with a smile here, and it's disappointing to hear that we fell short in your case. I would like to learn more about what happened and find out how we can make things right for you. If you could give me a call at your earliest convenience, it would be much appreciated. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 03, 2023

Excellent service! Jamie arranged the service on my car promptly and had arranged for a loaner. Very courteous! More

by mariak.2013
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

BMW of Darien responded

Thank you for your 5 stars and shoutout to Jamie! All of us at BMW of Darien appreciate your business!

May 02, 2023

Organized On time Follow up Courteous Inspection video was forwarded to me A professional dealership for service More

by Redwineconnor1
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2023 -

BMW of Darien responded

We're thrilled to receive your 5-star review! Our team understands the importance of follow-up and we're happy to hear that the inspection video was helpful. Thanks for your support!

April 28, 2023

Thomas Telesco (TJ), my service engineer, made my experience at Darien BMW an absolute pleasure. He was polite, professional and completely understood what I needed, and clearly explained the steps More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

BMW of Darien responded

Thank you for sharing your experience with us! It's wonderful to hear that TJ made sure everything was taken care of in regard to your service. We appreciate your trust in BMW of Darien and will always be here to help ensure your car stays in mint condition. Drive safely!

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