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BMW of Darien - Service Center

Darien, CT

4.7
1,323 Reviews

1,323 Reviews of BMW of Darien - Service Center

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June 08, 2023

Courteous and responsive. Service was completed promptly and the car returned washed and looking good. More

by Patrick D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

BMW of Darien responded

Patrick - Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

June 08, 2023

I love getting my car serviced at Bmw Darien. Thomas Telesco was one of the greatest service advisors I’ve ever worked with if you need a good service advisor , please go to Bmw in darien and wor More

by Pablo117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Cosgrove, George Santangelo, Chris Legere, Albano Kroj
Jun 09, 2023 -

BMW of Darien responded

Thank you for reviewing BMW of Darien! We will pass along your appreciation to Thomas and the team. Safe travels!

June 07, 2023

It’s a customer-first experience at Darien BMW. Excellent communication and responsiveness. Everyone who answers the phone is knowledgeable and helpful. More

by LibertyShea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Jun 07, 2023 -

BMW of Darien responded

We are pleased to hear that you had a friendly and efficient experience at BMW of Darien. It's always great to know our team is providing excellent communication and assistance to our clients. Thank you for taking the time to leave us a positive review!

June 06, 2023

Professional, helpful service, pleasant experience with Keith and the rest of the team Darien BMW More

by ZKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

BMW of Darien responded

We are glad to hear that Keith and the team provided excellent support! Thank you for choosing BMW of Darien.

June 06, 2023

Jaime was very helpful and very understanding to my needs especially it was my first time at BMW Darien. Thank you More

by Annevictorin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

BMW of Darien responded

We're glad you had a great first visit with us at BMW of Darien! It's wonderful to hear that Jaime provided you with helpful and understanding service. Thank you for taking the time to share your experience, and we hope to see you again down the road.

June 06, 2023

20 years of experience all good great service and easy to get a loaner if car will be in all day More

by Gkendallhubbard3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kozlowski
Jun 06, 2023 -

BMW of Darien responded

It's our pleasure to provide loaner vehicles and help make our customers' experiences successful! Thank you for supporting BMW of Darien with your loyalty these past two decades. We look forward to your next visit!

June 03, 2023

Friendly, quick, and efficient service. Appreciate timely response. TJ was great to work with. The drivers were very nice. More

by carolinepham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

BMW of Darien responded

We appreciate your positive feedback, Caroline! At BMW of Darien, it's always our privilege to provide you prompt and friendly services. We're delighted to know TJ and our drivers took excellent care of you. Thank you for being a loyal customer!

June 03, 2023

Dealer does a great job servicing the car. I like the video recap of the appointment a lot. Very helpful and clear. But they are not great at giving an update on the timing for completion and More

by BobS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

BMW of Darien responded

We appreciate the positive feedback, Bob! Our team is thrilled to hear that you found our video recap to be helpful and clear. We apologize for not providing timely updates on completion and pickup, but we assure you that we'll work on making improvements in the future. It's always a pleasure serving you at BMW of Darien!

June 01, 2023

Responsive service. Always provides great detail on the work being done. Polite and courteous team. More

by Aspada1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

BMW of Darien responded

Thanks for sharing! We appreciate your business and five stars for BMW of Darien. See you next time!

May 31, 2023

Outstanding communication and customer service. Very thorough and accommodating. Excellent experience. I will be back again in the future. More

by mlaplace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Jun 01, 2023 -

BMW of Darien responded

We're thrilled to hear that you enjoyed your experience with us at BMW of Darien! We appreciate your business and hope to see you back again down the road!

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