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BMW of Darien - Service Center

Darien, CT

4.7
1,323 Reviews

1,323 Reviews of BMW of Darien - Service Center

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June 30, 2023

Excellent - they found the problem, fixed it, and also found an existing warranty that they applied, lowering the service bill by over $2k (this on a 2014 BMW Alpina). More

by jimcampbell13
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

BMW of Darien responded

Thank you for the great review! We are glad to have your business here at BMW of Darien and appreciate your trust in us to keep your service bill low. Safe driving out there, and we're here for you if anything else comes up!

June 29, 2023

I have found this BMW dealership to have excellent professional, attentive, and responsive service. Well recommended!. More

by rogerkobert
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
Jun 30, 2023 -

BMW of Darien responded

Roger, thank you for the great review! We're so glad to hear that our team at BMW of Darien provided you with excellent service. We appreciate your recommendation and look forward to serving you again in the future!

June 29, 2023

I have been having my car serviced by BMW of Darien for over two years and have been totally satisfied. Communication pre, during and post service has been excellent. More

by reed_deluca
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

BMW of Darien responded

We're so glad to hear that you've been satisfied with the service at BMW of Darien, Reed. Our team works hard to provide excellent communication throughout the entire process and it's great to hear we're succeeding. Until next time!

June 29, 2023

I dropped my car off for its first service today and Jaime was a great service advisor! You can clearly see his professionalism and passion for the BMW brand. He was super helpful in helping me understa More

by antonsons27
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

BMW of Darien responded

Thank you for taking the time to share your positive experience with Jaime and our service team here at BMW of Darien! We're so glad that he provided you with excellent customer service and helped ensure the health of your vehicle. We appreciate your recommendation and look forward to assisting you in the future. Until then!

June 29, 2023

Jamie was super helpful, knowledgeable and most of all nice! He explained everything to me and did an outstanding communicating with me throughout the time my car was serviced. More

by hsmcoggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

BMW of Darien responded

Thank you for the positive review! We're glad to hear that Jamie provided excellent service and kept you informed throughout your car's servicing. We appreciate your kind words and hope to see you again at BMW of Darien in the future!

June 29, 2023

Courteous, efficient, excellent service - big difference from other dealers I’ve been to - highly recommend! More

by RJ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere
Jun 29, 2023 -

RJ responded

Always have had the most efficient and prompt service - keep it up!

Jun 30, 2023 -

BMW of Darien responded

Thank you for choosing BMW of Darien as your go-to dealership! We appreciate your support of our team.

June 28, 2023

BMW of Darien was very efficient getting my brake pads replaced. My car alerted me to an issue with the brake pads. I called and was able to book an appointment the next day. More

by Kris
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

BMW of Darien responded

Kris, we're glad to hear that our amazing team at BMW of Darien could assist you! Thank you for choosing us and taking the time to leave a review! Drive safely and have a great day!

June 23, 2023

BMW Darien is exceptional dealership. The staff is friendly, professional and patient. Vincent, in the service department, is an amazing communicator. He is honest, provides a clear pictu More

by DOC7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

BMW of Darien responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

Jun 23, 2023 -

DOC7 responded

Exceptional Service! Vince is a standout in his professionalism and support!

June 22, 2023

Valet service was great and I was given a good summary of what my service options were and what the results of the service check were. More

by Jmacc
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
Jun 22, 2023 -

BMW of Darien responded

Thanks for the great review! We're glad to hear that you had a good service experience with our team. If you have any more questions or need further assistance, don't hesitate to reach out. Safe travels ahead! - The BMW of Darien Team

June 22, 2023

Chris Legere is an asset to your company … very Refreshing when someone “Try’s Harder !” especially during these unprecedented times! More

by gjcortesesr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Jun 22, 2023 -

BMW of Darien responded

Thank you for the review! We appreciate the kind feedback about Chris and hope to see you again at BMW of Darien. Safe travels!

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