1,323 Reviews of BMW of Darien - Service Center
Worst dealership experience ever. Rude and unprofessional. Didn't fix what they were suppose to. In fact created damage and they claim no responsibility. If you have no issues and Rude and unprofessional. Didn't fix what they were suppose to. In fact created damage and they claim no responsibility. If you have no issues and everything is picture perfect than this is an ok dealership. Have an issue or a complaint. You are better of pounding sand than seeking a fair resolution. Live and learn. So readers know I am objective. I bought a new 2023 BMW 540XI in New Jersey in 01/23. Got home, in Connecticut, and car was dead in driveway 2 days later. BMW of Darien, (Connecticut) stepped up and got me a loaner and my car back on the road very quickly. My luck of good service unfortunately did not last. Luckily for me there are several other reputable BMW dealers in this area. More
Everyone I dealt with was kind and friendly. The work was done at a reasonable time The work was done at a reasonable time More
Very clean. Good service. Customer focused and responsive. Addressed concerns and helpful to me. Thanks BMW. Good service. Customer focused and responsive. Addressed concerns and helpful to me. Thanks BMW. More
Once there was great. Just at start confusion with my reservation time. After that everything went as promised Just at start confusion with my reservation time. After that everything went as promised More
Very attentive and knowledgeable service. No waiting time. Everything as expected plus more. Thank you very much! No waiting time. Everything as expected plus more. Thank you very much! More
Great experience. Easy to drop off, coordinate a loaner, and get the car back in great shape Easy to drop off, coordinate a loaner, and get the car back in great shape More
Smooth and efficient, Vince communicated very well. Definitely recommend this Service Department. Thanks for all your hard work. Definitely recommend this Service Department. Thanks for all your hard work. More
Well organized team that is very customer focused and keeps the customer informed about the status of their car. keeps the customer informed about the status of their car. More
Fantastic service at BMW Darien from Daniel on my leased vehicle! Easy to schedule, offered loaner car, fast & professional across both sales and service!! A true pleasure and you feel very special as a c vehicle! Easy to schedule, offered loaner car, fast & professional across both sales and service!! A true pleasure and you feel very special as a customer :) More
This was a class act. Jimmy was aware of the problems and won't be on to address what else have to be done. I was very pleased with your room service. The car came back to Jimmy was aware of the problems and won't be on to address what else have to be done. I was very pleased with your room service. The car came back to me in the kind of xxxx that I always wish it would be, and I thought that they were professional and courteous. Thank you very much. More