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BMW of Darien - Service Center

Darien, CT

4.7
1,323 Reviews

1,323 Reviews of BMW of Darien - Service Center

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August 01, 2023

Worst dealership experience ever. Rude and unprofessional. Didn't fix what they were suppose to. In fact created damage and they claim no responsibility. If you have no issues and More

by dgcpa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ebony Haney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Cosgrove
July 29, 2023

Everyone I dealt with was kind and friendly. The work was done at a reasonable time More

by Uraluc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

BMW of Darien responded

Thank you for the review! We hope to see you back again at BMW of Darien!

July 28, 2023

Very clean. Good service. Customer focused and responsive. Addressed concerns and helpful to me. Thanks BMW. More

by Cmbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

BMW of Darien responded

We're glad to know you found our service at BMW of Darien customer-focused and responsive. We'll continue doing our best to address any concerns that come up.

July 28, 2023

Once there was great. Just at start confusion with my reservation time. After that everything went as promised More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

BMW of Darien responded

Kathy, we're glad to know that your experience at BMW of Darien was positive overall. We apologize for the initial confusion with your reservation time but are happy everything else went smoothly!

July 28, 2023

Very attentive and knowledgeable service. No waiting time. Everything as expected plus more. Thank you very much! More

by bobbiwhitebook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

BMW of Darien responded

We're glad to know you had a positive experience with our team at BMW of Darien! We strive for attentive and knowledgeable service. Thank you for the kind words, we appreciate it!

July 27, 2023

Great experience. Easy to drop off, coordinate a loaner, and get the car back in great shape More

by harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

BMW of Darien responded

Harold, thank you for the review! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back!

July 27, 2023

Smooth and efficient, Vince communicated very well. Definitely recommend this Service Department. Thanks for all your hard work. More

by LD51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

BMW of Darien responded

We're glad to know that Vince went above and beyond to assist you. Drive safely, and we hope to see you back again at BMW of Darien. Safe travels!

July 25, 2023

Well organized team that is very customer focused and keeps the customer informed about the status of their car. More

by Jmv
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

BMW of Darien responded

We're glad to know you appreciated our customer-focused approach and communication at BMW of Darien. Thank you for the positive feedback. We look forward to serving your future needs!

July 22, 2023

Fantastic service at BMW Darien from Daniel on my leased vehicle! Easy to schedule, offered loaner car, fast & professional across both sales and service!! A true pleasure and you feel very special as a c More

by Lisa CT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

BMW of Darien responded

Lisa, thank you so much for the fantastic review! We're delighted to hear that Daniel and our team at BMW of Darien provided you with exceptional service. Your satisfaction is our top priority, and we appreciate your kind words. Have a wonderful day!

July 22, 2023

This was a class act. Jimmy was aware of the problems and won't be on to address what else have to be done. I was very pleased with your room service. The car came back to More

by dsgottlieb1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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