BMW of Darien - Service Center

Staff was professional and courteous, my car was serviced fairly quickly and the whole process was easy. Shout out to Dan Eager! fairly quickly and the whole process was easy. Shout out to Dan Eager! More

Ideal in every respect! Keith was great. Appreciated the baker service and the car wash too Keith was great. Appreciated the baker service and the car wash too More

Booked a wheel resurface. Upon arrival was informed they only work on certain days. The agent really did not care that I could not get what I had booked. Upon arrival was informed they only work on certain days. The agent really did not care that I could not get what I had booked. More

Excellent service as always, I have tried all the BMW dealer/service shops in CT and by far BMW of Darien is the best. Always professional, timely and willing to accommodate requests. It's a pleasure wor dealer/service shops in CT and by far BMW of Darien is the best. Always professional, timely and willing to accommodate requests. It's a pleasure working with them. More

My service was completed Right on time Vincent was helpful and friendly He was professional helpful and friendly He was professional More

My 7 years owning a BMW, I prefer this dealer for their consistent experience and customer service. Even though it's not the closest BMW shop to where I live…I always bring my business here. consistent experience and customer service. Even though it's not the closest BMW shop to where I live…I always bring my business here. More

Routine maintenance, friendly and prompt service. Good set up for check in upon arrival. pleasant waiting room. Good set up for check in upon arrival. pleasant waiting room. More

Excellent service and expertise. Darien BMW is efficient and friendly with very competent and personable people. Darien BMW is efficient and friendly with very competent and personable people. More

I had a break job coupon for $50 so I decided to use it. During vehicle drop off interview I was quoted around $277 excluding tax and discount coupons to do the break fluid change so the $50 would be disco During vehicle drop off interview I was quoted around $277 excluding tax and discount coupons to do the break fluid change so the $50 would be discounted from $277, so I was told. When I picked up the car apparently the discount could not be applied and on top of that I was charged $56 for performing a "standard reset scope" even though I specifically stated that I only need to do the break fluid change, so I ended up paying $320 total for the break fluid change. My suggestion to the dealership if you are going to disregard what customer needs and still do other services on the vehicle, clearly state that to the customer. And if you are sending out coupons to allure them, you should really honor it. Sure the guys at service department are nice, but that's besides the point.. so 2 stars. More

Everyone is very helpful and attentive. Nothing is ever too much for them to help you with. Nothing is ever too much for them to help you with. More