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BMW of Darien - Service Center

Darien, CT

4.7
1,367 Reviews

1,367 Reviews of BMW of Darien - Service Center

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December 11, 2023

Communicate well on issues with car, timing and delivery . Loaner car available. Thorough review of repairs needed and condition of car. More

by Tom Epes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
Dec 11, 2023 -

BMW of Darien responded

Tom, we appreciate your feedback about our communication and loaner car service at BMW of Darien. Thanks for your suggestions—we hope to have the opportunity to assist you in the future.

December 11, 2023

did a oil change it took three hours, and then they overfilled the oil had to go back on Monday to redo it again: My car was making a rattling noise More

by cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

BMW of Darien responded

Cynthia, we apologize for the inconvenience you experienced during your oil change at BMW of Darien. We're committed to improving our service and appreciate your patience as we worked to rectify the issue. Thanks for bringing this to our attention!

December 06, 2023

Excellent service delivery without leaving my house. Thank you BMW if Darien for offering this service on a recalled matter and sending a very professional and personable technician. Between Vince Pampe More

by Lauri H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Goldstein
Dec 06, 2023 -

BMW of Darien responded

Lauri, we're glad to know that Vince and Brad provided you with excellent service at BMW of Darien. We always aim for a smooth experience, especially when it comes to recalls. Thanks for your kind words!

December 06, 2023

I was very pleased with my service and the quick turnaround for an unexpected repair. More

by jkegarch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Darien responded

Thank you for reviewing BMW of Darien! We are delighted that your visit went smoothly. Safe travels!

December 05, 2023

Nice, polite, organized, nice car rental, informative, nice touch on car video, highly recommended, staff is helpful! More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Informative but don’t remember
Dec 05, 2023 -

BMW of Darien responded

Christopher, we're delighted to know you had a positive experience at BMW of Darien! Thanks for the high recommendation and kind words about our staff. Safe travels in your rental!

November 22, 2023

Helped me out while traveling and handled the problem with concern and professionalism. Could not have been more satisfied. More

by davidmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

BMW of Darien responded

We're glad to know our team at BMW of Darien was able to assist you while traveling and address your concerns professionally. Your satisfaction is important to us, thank you for the review!

November 21, 2023

Great people, great service. Jaime did an awesome job getting me in and communicating the status of my service the whole way through. Will be coming back! More

by Drew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

BMW of Darien responded

Drew, we're delighted to know Jaime and our team at BMW of Darien provided you with such great service. We look forward to seeing you again! Take care!

November 21, 2023

Vince Pampena was great to work with, attentive to my needs and stayed in touch throughout the drop off More

by Hi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

BMW of Darien responded

We're glad to know that Vince was attentive and kept in touch throughout your experience at BMW of Darien. Thanks for sharing this positive feedback!

November 20, 2023

I could not do better in terms of level of service. Personal and comprehensive. I strongly recommend the team More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

BMW of Darien responded

Joe, we're delighted to know you had such a positive experience with our team at BMW of Darien. Thanks for the recommendation!

Nov 20, 2023 -

joe responded

You are lucky/smart to have Jamie Gonzalez as an employee

November 19, 2023

It takes much too long to drop off and pick up car. Your crew needs to look and act more professional More

by haritonjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vince Pampena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

BMW of Darien responded

I'm sorry to learn that your experience with us was less than satisfactory. We aim for efficiency and professionalism in all our interactions, so it's disappointing to know we fell short this time. Your feedback is valuable as it helps us improve. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Trevor Martin - Service Manager - 203-662-2027

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