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BMW of Darien - Service Center

Darien, CT

4.7
1,367 Reviews

1,367 Reviews of BMW of Darien - Service Center

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December 19, 2023

Process was quick and easy thanks to jamie. Definitely the best advisor. Will always be requesting him from now on. Always keeps up and communicating on point. Thanks jamie More

by sakib.ali99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

BMW of Darien responded

We're delighted to know that Jamie provided you with such a seamless experience at BMW of Darien. We'll be sure to pass on your kind words and we look forward to assisting you in the future!

December 18, 2023

Jamie was extremely hospitable. In addition, he was very knowledgeable and helpful in getting my warranty claim paid. More

by donalfredo64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

BMW of Darien responded

We're glad to know Jamie was able to assist with your warranty claim at BMW of Darien. Thank you for the positive feedback!

December 18, 2023

Technical adviser understood the problem and provided reassurance that I need not be concerned about correcting the parts that were faulty More

by nigelhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

BMW of Darien responded

Nigel, we're glad to know our technical adviser at BMW of Darien was able to provide you with the reassurance and solutions you needed. Thanks for sharing your experience!

December 15, 2023

Excellent service. Very professional and personable service. Never hurried. Always takes the time to inform or explain to you and answer your concerns. The staff is v More

by rosemary.casson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi DeVoto
Dec 18, 2023 -

BMW of Darien responded

Rosemary, we're delighted to know you found our service at BMW of Darien professional and personable. Our team always aims to provide informative, respectful assistance without rushing. Thank you for your kind words!

December 15, 2023

Dealer handled all aspects of the service without any problems and communication was excellent as well More

by jpnjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

BMW of Darien responded

We're glad to know that you had a smooth experience with our service at BMW of Darien. Thanks for highlighting the excellent communication, we appreciate your feedback!

December 14, 2023

Great service and informative of time and costs. Parts took longer than expected but had a loaner. More

by lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi
Dec 14, 2023 -

BMW of Darien responded

Lisa, thank you for leaving BMW of Darien a five-star review! We are thrilled that our team was informative and timely. Your patience with our parts order is appreciated, and if you need anything else, please let us know!

December 14, 2023

Fast efficient they were able to provide me with a loaner sans charge Car was quickly repaired and washed More

by MarkG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

BMW of Darien responded

Mark, we're glad to know you had a quick and efficient experience at BMW of Darien. We always aim for top-notch service! Enjoy your freshly repaired and washed car!

December 14, 2023

Dealership is in a convienent location, service team is helpful and friendly. Loaners are provided upon request. More

by VM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

BMW of Darien responded

We appreciate your feedback! It's great to know that our location, service team, and loaner policy met your expectations at BMW of Darien. Thanks for choosing us!

December 14, 2023

We have been using BMW of Darien for 30 years and they have always been efficient, reliable and very courteous. In service, I like how they send a video of the car inspection which shows exactly where the More

by mailpicache
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

BMW of Darien responded

Your loyalty to BMW of Darien means the world! It's great to see our efforts in providing efficient, reliable service and personal attention don't go unnoticed - thanks for your high recommendation!

December 12, 2023

Jaime is terrific! Honest, patient, respectful, knowledgeable. I’m in good hand when he’s in charge-huge relief! More

by carrierubinstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

BMW of Darien responded

Carrie, we're delighted to know that Jaime provided you with such a positive experience at BMW of Darien. We appreciate your feedback and look forward to serving you again in the future!

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