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BMW of Darien - Service Center

Darien, CT

4.7
1,322 Reviews

1,322 Reviews of BMW of Darien - Service Center

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November 10, 2023

Efficient service team. Always addresses the issue and fix what is needed. Highly recommend this team. More

by mdz8868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

BMW of Darien responded

We appreciate your high recommendation and are glad to know our service team at BMW of Darien has been efficient in addressing your needs. Thanks for the positive review!

November 09, 2023

Smooth, easy, pleasurable, informative from Vincent to the ride home and all others involved…superlative! More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know name of guy who drive me home, sweet fellow!
Nov 09, 2023 -

BMW of Darien responded

Sue, we're delighted to know that Vincent and the rest of our team at BMW of Darien provided you with a smooth and informative experience. Thanks for your superlative review!

November 08, 2023

Great team and service. Thank you for impeccable work on our X-1. Couldn’t recommend you more highly. More

by Hbertram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

BMW of Darien responded

We're delighted you had a great experience with our team at BMW of Darien. Thank you for trusting us with your X1 and recommending us so highly! Enjoy the ride!

November 08, 2023

Vincent is a great salesman always so courteous and helpful, and the videos now are so helpful More

by Arizzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

BMW of Darien responded

We're delighted you've appreciated Vincent and the videos we offer at BMW of Darien! Thank you for the 5-star review!

November 07, 2023

Very efficient and great service. Arranged a repair for my car on very short notice when needed the most. More

by Clarsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

BMW of Darien responded

Clarsen, we're happy to know our team at BMW of Darien helped you efficiently when it mattered most. Thanks for the positive feedback! We look forward to serving you again.

November 01, 2023

It is a very professional environment. Everyone is equally courteous and pleasant. The scent throughout the dealership is noticeable and exceptional. I appreciate that the service rep More

by Vicnitty3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

BMW of Darien responded

We're delighted to know you found our team at BMW of Darien professional and trustworthy. We aim for a pleasant atmosphere in all aspects - even down to the scent! Thanks for your trust and confidence in us.

October 27, 2023

The customer service at this BMW dealership is excellent, reliable and receptive which contributes greatly to my servicing my car there. More

by Pth0421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

BMW of Darien responded

We're delighted to know that you've had excellent experiences with our customer service at BMW of Darien. We appreciate your trust in us for servicing your car and look forward to continuing this relationship!

October 21, 2023

Always friendly and helpful. I know my car is in good hands. Never turned away when I feel it is an emergency when a light goes on in the car - I panic because I know nothing ab More

by Phyllis Summa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

BMW of Darien responded

We're glad to know you trust our team at BMW of Darien with your car's needs. It's always a pleasure assisting and making sure all issues are resolved promptly. Thanks for the shout-out about our customer service!

October 20, 2023

Trevor, the Service Manager of the dealership went out of his way to make sure that all my concerns are addressed and that I am 100% satisfied. More

by Mahvash Mirzai
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

BMW of Darien responded

Mahvash, we're delighted to know Trevor went above and beyond to ensure your satisfaction at BMW of Darien. Thanks for sharing this positive experience!

Oct 20, 2023 -

BMW of Darien responded

Mahvash, we're delighted to know Trevor went above and beyond to ensure your satisfaction at BMW of Darien. Thanks for sharing this positive experience!

October 12, 2023

Vince and the entire team at Darien BMW has consistently gone above and beyond for me every step of the way! Couldn’t ask for better! More

by Vjfrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

BMW of Darien responded

We're delighted to know that our team at BMW of Darien has consistently exceeded your expectations! Thank you for sharing this positive feedback. We look forward to serving you again in the future!

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