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BMW of Darien - Service Center

Darien, CT

4.7
1,322 Reviews
Call Service Center (203) 656-1804

1,322 Reviews of BMW of Darien - Service Center

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November 22, 2023

Helped me out while traveling and handled the problem with concern and professionalism. Could not have been more satisfied. More

by davidmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2023 -

BMW of Darien responded

We're glad to know our team at BMW of Darien was able to assist you while traveling and address your concerns professionally. Your satisfaction is important to us, thank you for the review!

November 21, 2023

Great people, great service. Jaime did an awesome job getting me in and communicating the status of my service the whole way through. Will be coming back! More

by Drew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2023 -

BMW of Darien responded

Drew, we're delighted to know Jaime and our team at BMW of Darien provided you with such great service. We look forward to seeing you again! Take care!

November 21, 2023

Vince Pampena was great to work with, attentive to my needs and stayed in touch throughout the drop off More

by Hi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2023 -

BMW of Darien responded

We're glad to know that Vince was attentive and kept in touch throughout your experience at BMW of Darien. Thanks for sharing this positive feedback!

November 20, 2023

I could not do better in terms of level of service. Personal and comprehensive. I strongly recommend the team More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

BMW of Darien responded

Joe, we're delighted to know you had such a positive experience with our team at BMW of Darien. Thanks for the recommendation!

Nov 20, 2023 -

joe responded

You are lucky/smart to have Jamie Gonzalez as an employee

November 19, 2023

It takes much too long to drop off and pick up car. Your crew needs to look and act more professional More

by haritonjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vince Pampena
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

BMW of Darien responded

I'm sorry to learn that your experience with us was less than satisfactory. We aim for efficiency and professionalism in all our interactions, so it's disappointing to know we fell short this time. Your feedback is valuable as it helps us improve. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Trevor Martin - Service Manager - 203-662-2027

November 16, 2023

Great experience from drop off to pick up. Excellent communication regarding service.Advisor Daniel Eager was excellent. More

by Bgazzini1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

BMW of Darien responded

We're glad to know your experience at BMW of Darien from drop-off to pick-up was excellent! Thanks for giving Daniel a shout-out. Safe travels!

November 15, 2023

The service staff was ready for me immediately when I arrived and Vince noted my requests expeditiously. Everything was done on schedule and the car was washed. Highly recommend. More

by Ezkwiatkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

BMW of Darien responded

We're glad to know that Vince and our team at BMW of Darien were able to provide you with prompt and efficient service. Thanks for recommending us and for sharing your feedback!

November 13, 2023

I’ve been dealing with BMW BMW for decades I think they have great service but when someone purchase a car I think they should have extended warranty depending on how long you use them More

by smith.holsey36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

BMW of Darien responded

Thank you for your loyalty and honest feedback! It's great to know you've been satisfied with our service at BMW of Darien over the years, and we'll certainly take your suggestion about extended warranties into consideration. Safe travels!

November 11, 2023

Jaime was knowledgable of the services required to keep my vehicle running safe and smooth. He also genuinely tried to find me the best pricing option. I appreciate thag courtesy. More

by allen.huang.usc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

BMW of Darien responded

Allen, we're glad to know that Jaime was able to assist you effectively and find the best pricing option for your vehicle's needs at BMW of Darien! We appreciate your feedback — thank you!

November 11, 2023

Vinny is my service partner and he is very thorough, polite, knowledgeable and very helpful. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

BMW of Darien responded

We are glad to hear that our team provided excellent service. Thank you for choosing BMW of Darien.

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