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BMW of Darien - Service Center

Darien, CT

4.7
1,406 Reviews

1,406 Reviews of BMW of Darien - Service Center

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June 04, 2025

I stopped by Darien BMW without an appointment and the team pleasantly fit my car in and saved me a return trip. More

by kara.lamparelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

BMW of Darien responded

Kara, we're delighted to hear that our team at BMW of Darien could accommodate you without an appointment. Thanks for sharing your experience with us!

June 03, 2025

Great service and loaner. Luigi made for an easy drop off and pickup with recall More

by gsousa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

BMW of Darien responded

We're happy to hear that Luigi made your BMW of Darien experience a smooth success!

June 01, 2025

Great service. Needed an emergency repair and they were able to fit me in quickly. More

by hsb01001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

BMW of Darien responded

Thank you for reviewing BMW of Darien! Safe travels!

May 31, 2025

Easy appointment process, simple communication with service advisor and thorough review of my vehicle. Highly recommend. More

by ctleidlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

BMW of Darien responded

We're delighted to hear that you had a seamless experience with our team at BMW of Darien. Thank you for recommending us, and we look forward to assisting you in the future!

May 30, 2025

Jaime’s expertise and service at BMW of Darien was great. He was a professional and very informative. More

by AMV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

BMW of Darien responded

We're delighted to hear that Jaime provided you with excellent service and expertise at BMW of Darien. Thank you for sharing your positive experience!

May 28, 2025

Dan was excellent. Provided quick service on an urgent tire matter (flat tore), He kept me informed and the car was returned the same day. Dan also ensured that the More

by cbcesare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yussef Warde
May 28, 2025 -

BMW of Darien responded

We're delighted to hear that Dan provided you with excellent service and quick assistance at BMW of Darien. It's great to know he kept you informed and ensured your tire replacement was covered under your plan. Thank you for sharing this positive experience!

May 28, 2025

This is my second car with this dealership. It is an absolute pleasure working with them. Very professional. They are all about customer service. Can’t say enough good things about the enti More

by cbcesare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

BMW of Darien responded

Thank you for choosing BMW of Darien again! We're delighted to hear that Dan and the team provided excellent service. We appreciate your kind words and look forward to serving you in the future!

May 24, 2025

Excellent service and excellent attention to my wife and me as customers. I’d certainly recommend to anyone. More

by nigelfchilds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

BMW of Darien responded

Thank you for the wonderful feedback, Nigel! We're delighted to hear that you and your wife received excellent service at BMW of Darien. Your recommendation means a lot to us!

May 22, 2025

Prompt and courteous service and good communication. Was very helpful in explaining what services they will be doing on my vehicle. More

by jjdetm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

BMW of Darien responded

We're delighted to hear that you received prompt and courteous service at BMW of Darien. It's great to know our team communicated effectively and explained the services clearly. Thank you for sharing your experience!

May 21, 2025

Very poor customer service. Act like they could care less about solving issues and interacting with customers. Would not recommend. More

by Blank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Zarembski
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

BMW of Darien responded

This feedback is discouraging, as we strive to provide attentive and helpful service. If you're open to discussing further or have any unresolved issues, please reach out at your convenience. Thank you, Trevor Martin - Service Manager - 203-662-2027