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BMW of Darien - Service Center

Darien, CT

4.7
1,318 Reviews

1,318 Reviews of BMW of Darien - Service Center

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March 12, 2024

BMW Darien is an outstanding dealership owned by the Callari family. Don Doria is the best salesman and Vincent Pampena is the best in their service department. More

by AM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

BMW of Darien responded

We appreciate your kind words about our team at BMW of Darien! It's great to know that you had a positive experience with us. We'll be sure to pass along the praise to Don and Vincent - thanks for choosing us!

March 09, 2024

Quick and easy drop off and pick up, and service rep kept me informed of status throughout the day. More

by capogrossi
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

BMW of Darien responded

We're glad to hear working with our team was a breeze! We appreciate your business and hope to see you for another efficient service visit to BMW of Darien!

March 07, 2024

Easy to schedule service appointment, friendly service advisors, high quality professional service, timely execution. Highly recommend this dealership. More

by LK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

BMW of Darien responded

We're delighted to know that you found our service easy and professional at BMW of Darien. Thanks for the high recommendation!

March 07, 2024

Excellent explanations of service needed. Videos were a big help to explain situation. Gave rationale of what needed to be done now More

by petertarrant
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

BMW of Darien responded

Peter, we're glad to know our explanations and videos were helpful during your service visit at BMW of Darien. We always aim for clear communication so you can make informed decisions about your vehicle's needs. Thanks for the review!

March 05, 2024

Exceptional service! I had a problem with my 440i hard top convertible. The service department addressed the problem immediately but after two weeks, the problem re-occu More

by debloban
Recommend Dealer
Yes
Employees Worked With
Tim Haines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

BMW of Darien responded

We're so glad to know that our service department at BMW of Darien was able to address your 440i's issue effectively. It's great hearing how Vince kept you updated throughout the process, and we appreciate your kind words about our team!

March 03, 2024

I have received my cars at this dealership for the past 20+ years and have always been more than satisfied with the sales and service. More

by James
Recommend Dealer
Yes
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

BMW of Darien responded

James, we're so grateful for your loyalty to BMW of Darien over the past two decades! It's always a pleasure serving you and ensuring that both sales and service exceed expectations. Here's to many more years together!

March 02, 2024

Professional, timely, and great service all around. Keith was great and informative throughout. Thanks again. More

by Dcarney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
Mar 04, 2024 -

BMW of Darien responded

We're glad to know you had a great experience with Keith at BMW of Darien. Thanks for the positive feedback!

February 22, 2024

Great service. Jaime Gonzalez has consistently been helpful, courteous and kind. He's the absolute best and I would never go elsewhere. More

by Jamie Becker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

BMW of Darien responded

Jamie, we're so glad to know that Jaime has been consistently helpful and courteous during your visits to BMW of Darien. Thanks for your loyalty and glowing review - drive safely!

February 19, 2024

I’ve been in and out the shops for 40 years. Hands down the best experience I’ve ever had was my last week’s visit to BMW of Darien. My service advisor Daniel provided me with an exceptional le More

by Farzd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

BMW of Darien responded

Farzad, we're delighted to know that Daniel provided you with such a memorable experience at BMW of Darien! We appreciate your kind words and look forward to serving you for many years to come. Safe travels!

February 18, 2024

Service department was able to execute excellent short notice service. Handled complications efficiently, timely and without error. Keith ensured I was a happy customer. More

by elizabethh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

BMW of Darien responded

Elizabeth, we're glad to know our service department at BMW of Darien was able to meet your needs on short notice. It's great that Keith ensured a smooth and efficient process for you!

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