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BMW of Darien - Service Center

Darien, CT

4.7
1,317 Reviews

1,317 Reviews of BMW of Darien - Service Center

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April 03, 2024

I was pleased with the service from this dealership. Have been using them 10 years since buying the car and have never had an issue. More

by monalevey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

BMW of Darien responded

Mona, we're delighted to know that you've been satisfied with our service at BMW of Darien for the past decade. We appreciate your loyalty and look forward to serving you in the future!

March 24, 2024

Very professional. Called me and updated me during the whole time. My car was ready and waiting for me when I arrived to pick it up. More

by principatocj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

BMW of Darien responded

We're glad to know you had a smooth and professional experience with us at BMW of Darien. Keeping our customers updated is important to us, as well as ensuring your car is ready for pick-up on time! Thanks for the positive review!

March 22, 2024

Excellent service, communication and direction. Most appreciated the pick up and drop of the car. Everyone is professional and nice. More

by Marcey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

BMW of Darien responded

Marcey, we're glad to know you appreciated our service and communication at BMW of Darien. The pick-up and drop-off feature is indeed a favorite among customers! Thanks for your kind words!

March 21, 2024

I was especially pleased with your shuttle service to from my home to the dealership. Both drivers were very friendly. More

by shenderson7125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

BMW of Darien responded

We're glad to know that our shuttle service at BMW of Darien met your expectations and you found the drivers friendly. Thanks for sharing this positive feedback!

March 21, 2024

Two weeks prior I came into the service area and received a written quote for tires. At that point, I agreed to a date to come back to do a car service and four tire replacement . Two hours after dropping More

by Jack.chnowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

BMW of Darien responded

Jack, I'm sorry to learn of your disappointment. Your feedback is valuable as we strive to improve our services - especially in terms of clear communication and quotes. If you'd like to discuss further or have any other concerns, please reach out directly at your convenience. Thank you, Trevor Martin - Service Manager - 203-662-2027

March 20, 2024

Dealership was professional and friendly. They addressed my problem promptly and kept me advised of how the repair was progressing. They also provided a loaner to keep me on the road. More

by edzerdy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

BMW of Darien responded

We're glad to know you had a positive experience with our team at BMW of Darien. Keeping you informed and on the road is always our goal! Thanks for your review, we appreciate it!

March 19, 2024

Prompt scheduled maintenance work with added package value oil service. Labour costs are reasonable for this service. More

by christian.deala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luigi Devoto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

BMW of Darien responded

Christian, we appreciate your feedback! It's great to know that you found our maintenance work prompt and reasonably priced at BMW of Darien. We're here for all your future service needs!

March 18, 2024

BMW of Darien is professional and accommodating. I am always treated with respect and honesty. More

by carrierubinstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

carrierubinstein responded

I am a huge Jaime Gonzalez fan. He’s responsive, respectful & on top of the history of my service. I just blew out a back right tire & not only did I get prompt service, he reminded me I was under warranty which I’d forgotten! This is why I’m satisfied w BMW service, bc of exceptional people like him.

Mar 18, 2024 -

BMW of Darien responded

Jaime and the BMW of Darien Team are always happy to accommodate you, Carrie! Thanks for putting your trust in us - here's to smooth, safe miles ahead!

March 16, 2024

Excellent service. The service department could not be any more accommodating! The service report was very detailed and thorough. I would recommend Darien to any prospe More

by espo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

BMW of Darien responded

We're glad to know you had a positive experience with our service department at BMW of Darien! We strive for detailed and thorough reports. Thanks for your recommendation, we appreciate it!

March 12, 2024

BMW Darien is an outstanding dealership owned by the Callari family. Don Doria is the best salesman and Vincent Pampena is the best in their service department. More

by AM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

BMW of Darien responded

We appreciate your kind words about our team at BMW of Darien! It's great to know that you had a positive experience with us. We'll be sure to pass along the praise to Don and Vincent - thanks for choosing us!

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