BMW of Darien - Service Center

Jill is the most caring and accommodating service representative I have ever had. I have been a Mercedes Benz and Lexus owner for many many years. I have never found anyone as accommodating as Jill. representative I have ever had. I have been a Mercedes Benz and Lexus owner for many many years. I have never found anyone as accommodating as Jill. Unfortunately, I find the 550x I own a spectacular automobile, but I am very concerned about the number of times I have had to have a tire replaced. More

I called to make an appointment for service and was able to take my car in within two days. Trevor was very competent and was able to answer all of my questions regarding the problems I was having with my to take my car in within two days. Trevor was very competent and was able to answer all of my questions regarding the problems I was having with my car. I picked up my car at the end of the day and everthing was working fine. The whole service experience was excellent. More

Joe is by far the best service guy in this dealer. He knows the products and is very up on all the functions and repair info. He will even make simple repairs himself in the lot. Who else goes that extra knows the products and is very up on all the functions and repair info. He will even make simple repairs himself in the lot. Who else goes that extra mile to save me time. Thank you Joe!! I followed him here from Mercedes of Fairfield and have bought BMW since he has switched brands. This is a guy to keep around. He has a following of customers that will only work with him. More

Joe is really friendly and knowledgeable and responsive. Always goes the extra mile. He knows about current issues with the car and always is looking to figure out what to do. Always goes the extra mile. He knows about current issues with the car and always is looking to figure out what to do. More

We followed a salesman there after having a very positive experience with him at Greenwich. Initially the service we were receiving was great, when Ron was there. Then, about two years ago, it changed dr experience with him at Greenwich. Initially the service we were receiving was great, when Ron was there. Then, about two years ago, it changed dramatically. (as soon as the car went off warranty) The service staff was extremely rude, and I have recently discovered that we were charged over $300 for what was a light bulb. They did not call us when the car was repaired. They no longer washed the car as part of the service. After the car was off warranty, we no longer had loaners. It seems as if they do everything to force you to buy a new car from them. When we purchase a new BMW, we will find a different dealership. We have recently found a good BMW mechanic and will use him in the future for our X5 and Z3. More

Horrific. Go elsewhere. Anywhere else. We purchased a few cars from this dealership and are still met with a very rude service staff, that is if you could even get an actual person on the phone. What a c few cars from this dealership and are still met with a very rude service staff, that is if you could even get an actual person on the phone. What a complete annoyance it is dealing with BMW of Darien. Always leave there without the slightest feeling of satisfaction. Complete waste of time. Buy an Audi or it you must get a BMW try the dealership in the New Haven area, they have been beyond accommodating when BMW of Darien failed us more than once. More

I asked for a scheduled maintenance, they stuck me with an "Inspection II" service - $1,000 later ($600 of which was for labor, most of it just "inspecting" the car). I complained, but was yelled at by se an "Inspection II" service - $1,000 later ($600 of which was for labor, most of it just "inspecting" the car). I complained, but was yelled at by service manager. They the oil and topped off a couple of other fluids. Service people were argumentative, and service manager was confrontational. Completely unacceptable. More

They seem to have a problem serving African Americans. xxxx poor attitude toward customers spending their hard earned money. They quoted one price for a part over the phone, then changed the price the fol xxxx poor attitude toward customers spending their hard earned money. They quoted one price for a part over the phone, then changed the price the following day without explanation. I guess different prices for different customers. They will even lie to your face if they don't "like" you. The parts manager told me that they don't accept credit cards over the phone and that they don't ship parts, both of which are confirmable lies. I'm not surprised that some people have great experiences though. Depending on your caste, you just might. Bottom line, these people are hideous. They are a disservice to the company they represent and the community at large. More

I have had a horrible experience with BMW of Greenwhich. I am 19 years old and they treat me horrible there. I wanted them to fix a problem with my car's engine, they didnt want to do it so the service wri I am 19 years old and they treat me horrible there. I wanted them to fix a problem with my car's engine, they didnt want to do it so the service writer lied to my face and told me (at 35,000 miles on my car) that my engine wasnt warrantied. OK.<br><br>I took my car to Darien BMW for this same problem. I have had this problem for over a year and nobody has every been able to diagnose it. I finally couldnt take it anymore and had them look at it. I must say i was surprised to be treated as well as i was. I'm used to getting xxxx poor treatment from Greenwhich. Anyway, they did everything in their power to correct my problem. An oil change didnt work so they are replacing something that requires them to drain the oil so they are even going to refund my money for the last oil change. They have knmowledgable tech's and I am very pleased with their service. More

Just bought the new 745LI and it's been in the shop longer then I've own the car.They wanted to give me a Chrysler loaner car while I'm paying 1035.00 a month for a bmw.They don't treat you very well w longer then I've own the car.They wanted to give me a Chrysler loaner car while I'm paying 1035.00 a month for a bmw.They don't treat you very well when you go for service.I've owned Mercedez for the last 14 years ans switched to a bmw for the first time boy am I sorry they should take a lesson from Mercedez how to treat customer that just spent 85.000.00 on a car. More