BMW of Darien - Service Center

Always a satisfied customer All the personnel at BMW of Darien are so friendly and helpful and really go out of their way to see that I am satisfied with the service. Barbara M All the personnel at BMW of Darien are so friendly and helpful and really go out of their way to see that I am satisfied with the service. Barbara Monick is very knowledgeable about the BMW products and I can always rely on her good judgement when ordering a new car. I feel very good and comfortable whenever dealing with Barbara. Peter Nalbantian always treats me like a king and goes above and beyond to take care of me and keeps me informed on what is done and the status of things when the car is there for service. What a team! More

Great service thanks to Vince! Had a pungent smell in my car so I called BMW Darien who got me in right away. From scheduling to service they were very accommodating. I dealt with V Had a pungent smell in my car so I called BMW Darien who got me in right away. From scheduling to service they were very accommodating. I dealt with Vince Robustello who kept me updated on my car and was able to resolve the issue very promptly. Will definitely return and strongly recommend. More

Great, fast and fair price This was my first time at this location for service. I was greeted from the door with a big welcome. Staffs were attentive to my needs and Peter was e This was my first time at this location for service. I was greeted from the door with a big welcome. Staffs were attentive to my needs and Peter was excellent. Thank you for everything. See you on my next service. More

great service at a fair price I brought my 2009 328xi in for 2 factory recalls and an oil change. During the repair process they also discovered a cracked seal valve (which was sti I brought my 2009 328xi in for 2 factory recalls and an oil change. During the repair process they also discovered a cracked seal valve (which was still covered under warranty) and a 2 rear shocks that needed attention. My service coordiator, Anthony Fischetti, clearly explained my options and was very helpful thoughout the process. More

Class Act Experience If you ever want to be treated the way YOU want to be treated, BMW of Darien is the place for you! Frank, my Service Consultant, Vince Robustello, the If you ever want to be treated the way YOU want to be treated, BMW of Darien is the place for you! Frank, my Service Consultant, Vince Robustello, the Service Director are the most knowledgeable Advisors I have ever worked with. The leadership of Mr. Matt Cosgrove, their General Manager exemplifies the entire atmosphere of the store! Expect nothing but true professionalism if you ever have to do business with this hand picked team of professionals. Fred S. Milford, Ct. More

60.00 oil change I took my 08 bmw here for an oil change and the service dept tried to convince me i needed new brakes, I knew my car had just had them done at my own I took my 08 bmw here for an oil change and the service dept tried to convince me i needed new brakes, I knew my car had just had them done at my own certified bmw mechanic, when the dash light came on the dealer refused to reset it, he told me he could not, he told me to do it myself and read my manual,so, i took it back to my mechanic and behold my brake sensor was clearly tampered with and that it what caused the indicator light to come on! soo for a 60.00 oil change which i had a coupon it was more of a headache than anything, i have spent a few thousand dollars at this dealership on different things for my car but after this I will NEVER return. I reached out to BMW corporate and surprisingly they were not shocked to hear my complaint about this place. they asked me to send the tampered part to them and they would investigate. I guess this place needs money badly since a former employee was arrested for embezzlement so maybe they think customers should pay!!! not me!never ever again!!! More

Well worth the trip! The service manager, Vince Robustello, is really exceptional! So much so, that I travel from Chappaqua NY to Darien for service! The entire dealersh The service manager, Vince Robustello, is really exceptional! So much so, that I travel from Chappaqua NY to Darien for service! The entire dealership is responsive, polite and accommodating! My service advisor, Anthony was also wonderful. He took the time to explain everything and make certain that I was satisfied Compliments to Darien BMW!! More

Vince Pampena and service department My experience with the service department on 2/12/18 was excellent. I am always pleased with the work done there. Vince Pampena my service rep is won My experience with the service department on 2/12/18 was excellent. I am always pleased with the work done there. Vince Pampena my service rep is wonderful. Highly responsive , thorough and knowledgeable . He always has my interest in mind. I enjoy working with him . High marks for all involved. More