BMW of Darien - Service Center

Great Service Seb is great, he is a professional, honest, and personable salesman. We had a great experience at BMW of Darien and everything was handled well. Seb is great, he is a professional, honest, and personable salesman. We had a great experience at BMW of Darien and everything was handled well. More

Willing to help Despite knowing that I would not be a future client on account of living several hundred miles away, Customer Service Manager Stephen Parrett went out Despite knowing that I would not be a future client on account of living several hundred miles away, Customer Service Manager Stephen Parrett went out of his way and assisted me with determining some critically important information regarding my vehicle. More

Darien Service-- Why would anyone go elsewhere! I called for an appointment. The service reception was more than courteous, and very helpful. My service advisor Vince Pampena [who I understand I called for an appointment. The service reception was more than courteous, and very helpful. My service advisor Vince Pampena [who I understand is new] was wonderful.... I didn't feel rushed, he answered any questions I had, and with the text he sent to me, I actually remembered a request, I hadn't thought of before, that was taken care of. The total experience was professional, competent, and stressless. More

Finally my vehicle is fixed!!! Anthony Fiscitti was far superior than any other service advisor I have met anywhere else. He was very interested in my vehicles service history which Anthony Fiscitti was far superior than any other service advisor I have met anywhere else. He was very interested in my vehicles service history which sets him apart from others. He was very knowledgable and tenacious as well. He resolved my vehicles problem within days when I had been to the Greenwich/Port Chester service station at least six times for the same problem. His patience and professionalism are to be commended. Thank you Anthony!!!!! More

They went the extra mile for me I dropped my car off early, well before my scheduled appointment and they did everything they could finisher the service early. Peter, my service mana I dropped my car off early, well before my scheduled appointment and they did everything they could finisher the service early. Peter, my service manager was great. He kept me up to date via text the whole time. Great experience. More

Engine Malfunction after my X5 serviced at BMW Darien I had oil service and spark plug replacement of my X5 at BMW Darien. Shortly after I drove out, my vehicle lost most of power on highway. And because I had oil service and spark plug replacement of my X5 at BMW Darien. Shortly after I drove out, my vehicle lost most of power on highway. And because it was uphill, the speed suddenly dropped from 60 to below 30. This message "Engine malfunction! Reduced power" came up. I was lucky enough to not get run over by a tractor trailer and to slowly drive home. I've never had this problem on my X5 before. Apparently their mechanic did something seriously wrong with the engine (probably replaced with bad spark plugs?). I know it was the day before thanksgiving, but how can you take the safety of your customers so lightly? I'm able to replicate this issue by hitting gas a bit harder. So they could have found it if they ever tested the engine. More

Refused to work with my insurance company I have an extended warranty from a major insurer on my car and came to them to repair a severe oil leak. It was my first time at Darien BMW and WILL B I have an extended warranty from a major insurer on my car and came to them to repair a severe oil leak. It was my first time at Darien BMW and WILL BE MY LAST TIME COMING HERE. I always had my car serviced at Port Chester BMW or Westchester BMW and never had issues with my extended warranty paying for repairs. The service advisor at Darien BMW refused to work with my insurance company because he was saying that they weren't willing to pay his prices and he won't fix my car for the price they are willing to pay. The insurance company said they will not pay over the mechanics guide that they use to estimate repair cost. The dealership and my insurance company were at an impasse so the dealer said I need to pickup my car because there is nothing they can do. Since the car wasn't driveable I asked if it could be towed for FREE to my regular dealership but BMW of Darien refused. I contacted my insurance and they offered to pay towing to my regular dealership and got my car towed to BMW of Greenwich/Port Chester because the car wasn't driveable. Port Chester BMW repaired the car in a few days and worked with my extended warranty as they usually do to pay for the repair. It was a great experience at Port Chester BMW but I can't say any kind words about BMW of Darien. This whole repair was such a royal headache and stressful experience for me that I would never come back to BMW of Darien again. I would have perhaps tolerated this kind of a hassle from a mainstream brand but not from a luxury brand like BMW. More