1,361 Reviews of BMW of Darien - Service Center
Stephen and Vince Saved it!! I frankly was pretty frustrated with my experience until Stephen and then Vince got involved. They quickly stepped into action and answered all my que I frankly was pretty frustrated with my experience until Stephen and then Vince got involved. They quickly stepped into action and answered all my questions and treated me like a valued customer. Thanks guys!! More
Great Service Seb is great, he is a professional, honest, and personable salesman. We had a great experience at BMW of Darien and everything was handled well. Seb is great, he is a professional, honest, and personable salesman. We had a great experience at BMW of Darien and everything was handled well. More
Willing to help Despite knowing that I would not be a future client on account of living several hundred miles away, Customer Service Manager Stephen Parrett went out Despite knowing that I would not be a future client on account of living several hundred miles away, Customer Service Manager Stephen Parrett went out of his way and assisted me with determining some critically important information regarding my vehicle. More
Darien Service-- Why would anyone go elsewhere! I called for an appointment. The service reception was more than courteous, and very helpful. My service advisor Vince Pampena [who I understand I called for an appointment. The service reception was more than courteous, and very helpful. My service advisor Vince Pampena [who I understand is new] was wonderful.... I didn't feel rushed, he answered any questions I had, and with the text he sent to me, I actually remembered a request, I hadn't thought of before, that was taken care of. The total experience was professional, competent, and stressless. More
Excellent customer service I couldn't be any happier with BMW of Darien! Anytime I have gone there or had to call everyone is beyond eager to help me and any issue that I may ha I couldn't be any happier with BMW of Darien! Anytime I have gone there or had to call everyone is beyond eager to help me and any issue that I may have had was taken care of immediately! Anthony Martinez and Chris Lagere I've had the opportunity to work with and they have always gone above and beyond!! Thank you! More
Repair /Service I brought my 340xi into BMW of Darien for have front end checked after encountering a pothole on the highway (I am glad I purchased tire/wheel insuran I brought my 340xi into BMW of Darien for have front end checked after encountering a pothole on the highway (I am glad I purchased tire/wheel insurance upon lease origination). My advisor was thorough and professional. Pete called me mid-day with an update and any decisions to be made. The vehicle was ready by the end of the day, including having performed routine maintenance as well. This is a well run dealership that I would highly recommend! More
Service visit My car was acting weird and I dropped it off for a check up . The place is great. Excellent customer service. Everybody was very nice and it was fixed My car was acting weird and I dropped it off for a check up . The place is great. Excellent customer service. Everybody was very nice and it was fixed it the next day. More
Finally my vehicle is fixed!!! Anthony Fiscitti was far superior than any other service advisor I have met anywhere else. He was very interested in my vehicles service history which Anthony Fiscitti was far superior than any other service advisor I have met anywhere else. He was very interested in my vehicles service history which sets him apart from others. He was very knowledgable and tenacious as well. He resolved my vehicles problem within days when I had been to the Greenwich/Port Chester service station at least six times for the same problem. His patience and professionalism are to be commended. Thank you Anthony!!!!! More
They went the extra mile for me I dropped my car off early, well before my scheduled appointment and they did everything they could finisher the service early. Peter, my service mana I dropped my car off early, well before my scheduled appointment and they did everything they could finisher the service early. Peter, my service manager was great. He kept me up to date via text the whole time. Great experience. More
Engine Malfunction after my X5 serviced at BMW Darien I had oil service and spark plug replacement of my X5 at BMW Darien. Shortly after I drove out, my vehicle lost most of power on highway. And because I had oil service and spark plug replacement of my X5 at BMW Darien. Shortly after I drove out, my vehicle lost most of power on highway. And because it was uphill, the speed suddenly dropped from 60 to below 30. This message "Engine malfunction! Reduced power" came up. I was lucky enough to not get run over by a tractor trailer and to slowly drive home. I've never had this problem on my X5 before. Apparently their mechanic did something seriously wrong with the engine (probably replaced with bad spark plugs?). I know it was the day before thanksgiving, but how can you take the safety of your customers so lightly? I'm able to replicate this issue by hitting gas a bit harder. So they could have found it if they ever tested the engine. More