BMW of Darien - Service Center

great service at a fair price I brought my 2009 328xi in for 2 factory recalls and an oil change. During the repair process they also discovered a cracked seal valve (which was sti I brought my 2009 328xi in for 2 factory recalls and an oil change. During the repair process they also discovered a cracked seal valve (which was still covered under warranty) and a 2 rear shocks that needed attention. My service coordiator, Anthony Fischetti, clearly explained my options and was very helpful thoughout the process. More

Class Act Experience If you ever want to be treated the way YOU want to be treated, BMW of Darien is the place for you! Frank, my Service Consultant, Vince Robustello, the If you ever want to be treated the way YOU want to be treated, BMW of Darien is the place for you! Frank, my Service Consultant, Vince Robustello, the Service Director are the most knowledgeable Advisors I have ever worked with. The leadership of Mr. Matt Cosgrove, their General Manager exemplifies the entire atmosphere of the store! Expect nothing but true professionalism if you ever have to do business with this hand picked team of professionals. Fred S. Milford, Ct. More

60.00 oil change I took my 08 bmw here for an oil change and the service dept tried to convince me i needed new brakes, I knew my car had just had them done at my own I took my 08 bmw here for an oil change and the service dept tried to convince me i needed new brakes, I knew my car had just had them done at my own certified bmw mechanic, when the dash light came on the dealer refused to reset it, he told me he could not, he told me to do it myself and read my manual,so, i took it back to my mechanic and behold my brake sensor was clearly tampered with and that it what caused the indicator light to come on! soo for a 60.00 oil change which i had a coupon it was more of a headache than anything, i have spent a few thousand dollars at this dealership on different things for my car but after this I will NEVER return. I reached out to BMW corporate and surprisingly they were not shocked to hear my complaint about this place. they asked me to send the tampered part to them and they would investigate. I guess this place needs money badly since a former employee was arrested for embezzlement so maybe they think customers should pay!!! not me!never ever again!!! More

Well worth the trip! The service manager, Vince Robustello, is really exceptional! So much so, that I travel from Chappaqua NY to Darien for service! The entire dealersh The service manager, Vince Robustello, is really exceptional! So much so, that I travel from Chappaqua NY to Darien for service! The entire dealership is responsive, polite and accommodating! My service advisor, Anthony was also wonderful. He took the time to explain everything and make certain that I was satisfied Compliments to Darien BMW!! More

Vince Pampena and service department My experience with the service department on 2/12/18 was excellent. I am always pleased with the work done there. Vince Pampena my service rep is won My experience with the service department on 2/12/18 was excellent. I am always pleased with the work done there. Vince Pampena my service rep is wonderful. Highly responsive , thorough and knowledgeable . He always has my interest in mind. I enjoy working with him . High marks for all involved. More

Excellent well run department. We are extremely pleased with our decision to service our vehicle at BMW of Darien.. Their work is excellent. Easy to make an appointment, taken on We are extremely pleased with our decision to service our vehicle at BMW of Darien.. Their work is excellent. Easy to make an appointment, taken on time and car is ready when promised. They are pleasant to deal with, communicate well and and deliver what they say they will. The department is extremely well run. We travel 45 minutes each way and it is worth it. More

Good Service I've been to this location several times for service/recall related visits and have had good experiences each time. I recently mistakenly accused the I've been to this location several times for service/recall related visits and have had good experiences each time. I recently mistakenly accused them of losing several sets of wheel locks, however Vince was very gracious when I called to apologize after having realized my mistake. Will hopefully be using them again! More

Help on the Road While visiting family in Stamford, the “add coolant” indicator came on. I stopped at unannounced at BMW of Darien and was greated by Steve Parrett who While visiting family in Stamford, the “add coolant” indicator came on. I stopped at unannounced at BMW of Darien and was greated by Steve Parrett who personally topped off the fluid. When I stopped by 2 days later to check the coolant level, the service tech, Neal, removed the engine cover and pointed out that coolant lines needed replacement. That’s the type of service that completes the experience of owning and driving a BMW. More

Extra helpful! Stephen Parrett, Customer Service Manager, has been wonderfully responsive and helpful. I have alway found having my 330xi serviced at BMW of Darien Stephen Parrett, Customer Service Manager, has been wonderfully responsive and helpful. I have alway found having my 330xi serviced at BMW of Darien to be an easy experience. They go out of their way to make the car care experience a pleasant one. More

Stephen and Vince Saved it!! I frankly was pretty frustrated with my experience until Stephen and then Vince got involved. They quickly stepped into action and answered all my que I frankly was pretty frustrated with my experience until Stephen and then Vince got involved. They quickly stepped into action and answered all my questions and treated me like a valued customer. Thanks guys!! More