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BMW of Darien - Service Center

Darien, CT

4.8
1,375 Reviews
Call Service Center (203) 656-1804

1,375 Reviews of BMW of Darien - Service Center

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January 28, 2020

Every time I get work done here I regret it! I get up-sold on everything I don’t need. I have a 2015 X5 with a 144,000 that I specifically told the rep I will most likely get rid of and upgrade in th More

by Ferrpa03
Recommend Dealer
No
Employees Worked With
Service
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Jan 28, 2020 -

BMW of Darien responded

I just wanted to address your concern about our notification video. In order for you to have a full understanding of your current vehicle condition we perform a detailed inspection and send you a video of our findings. This is done at no charge or obligation to you. This is a tool to advise our customers on the current and possible future repair needs. This information is provided for you to make an educated decision on how to budget repairs or possibly replace an aging vehicle that may need more in maintenance/repairs than might be sensible. You could ask your service advisor to forego the inspection and video at the time of write up, I'm not certain why you would not want to receive such valuable and at times safety related information but it is up to you. Thank you, Vincent Robustello Fixed Operations Manager BMW of Darien

January 28, 2020

Service visit was seamless! I was in and out in 15 minutes at drop off a loaner. Pick up was similarly a breeze. All staff were professional and pleasant. More

by deldrid
Recommend Dealer
Yes
Employees Worked With
Vince Robustello
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Jan 29, 2020 -

BMW of Darien responded

Thank you for taking the time to share your five-star experience with us! At BMW of Darien, we are committed to customer satisfaction and it's great to hear that came through to you. We look forward to working with you at your next visit!

January 27, 2020

Having worked in retail for 59 years greatest compliment was always that I made the shopping experience easy and enjoyable.this was my experience today with James Kavaines More

by JoeyD
Recommend Dealer
Yes
Employees Worked With
James Kavallins
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Jan 27, 2020 -

BMW of Darien responded

Joey, thank you for the review! We are so glad that James made your experience enjoyable here at BMW of Darien. We will be sure to pass on your kind words!

January 21, 2020

Excellent and clear communication throughout my service. Courteous and responsive. I received text messages and emails reminding me about my appointment and also updating me on service. More

by Ksfazio
Recommend Dealer
Yes
Employees Worked With
Vincent Pampena
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Jan 22, 2020 -

BMW of Darien responded

Thank you for sharing this feedback about your recent service visit to BMW of Darien! We love to hear that you received communicative service and updates. We look forward to your next visit with us.

January 19, 2020

Great job. Worked with me to manage what was an urgent fix and what could wait. Price matched tires. Very communicative and stayed in touch regarding timing. More

by Priscilla Wong
Recommend Dealer
Yes
Employees Worked With
Chris Legere
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Jan 20, 2020 -

BMW of Darien responded

Priscilla, thank you for your 5-star review. It makes our day to hear that our team took such great care of you and your vehicle! On behalf of everyone at BMW of Darien, we look forward to working with you in the future.

January 18, 2020

Excellent. First class. Runs like a Swiss watch. Everyone was a pro to the guy who checked me in, the receptionist/ cashier and Frank C. More

by jserinojr
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
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Jan 20, 2020 -

BMW of Darien responded

Thank you for your 5-star review! Our team members at BMW of Darien strive to make every experience excellent and we are thrilled to know we hit the mark. We are looking forward to seeing you at your next visit!

January 17, 2020

BMW of Darien made service for a recall easy. My loaner vehicle was ready and waiting for me when I arrived to drop of my car. Service kept me updated regarding status during the repairs. Retrieving my car More

by NovaBMW
Recommend Dealer
Yes
Employees Worked With
Chris Legere
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January 17, 2020

Anthony is the best. I trust his advice and appreciate his insight. The use of a loaner car is a big help. Everything went seamlessly. More

by Dedgar
Recommend Dealer
Yes
Employees Worked With
Anthony
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Feb 07, 2020 -

BMW of Darien responded

Thank you so much for taking the time to leave us this great review, Dedgar! We're thrilled to know you had such a great experience working with Anthony and that he was able to make the process smooth and straightforward for you. We will make sure to pass along your kind words to him. We look forward to assisting you again here at BMW of Darien!

January 17, 2020

Fantastic service. God I love Darien BMW!! Barbara Monick is the greatest sales person ever. We will only buy BMW and only through Barbara. Anthony Fischetti is great too. More

by Dizzard
Recommend Dealer
Yes
Employees Worked With
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 14, 2020

I am always happy to have my car serviced at BMW of Darien! Christopher Legere in service is a pleasure to deal with and a credit to the Brand! More

by MLN576
Recommend Dealer
Yes
Employees Worked With
Christopher Legere
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Jan 15, 2020 -

BMW of Darien responded

Thank you for doing business with us here at BMW of Darien. We are pleased to hear you say that you enjoy working with our service team! We will certainly let Christoper know that you appreciate his help!

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