BMW of Darien - Service Center

Unprofessional customer service. I spoke with Brad - Unprofessional customer service. I spoke with Brad - service appointment coordinator. He promptly returned the call after I had left him a voice Unprofessional customer service. I spoke with Brad - service appointment coordinator. He promptly returned the call after I had left him a voice mail. But I wish he had not. ...That was the most unpleasant conversation of my week. Brad's manner to speak to a customer is bordering outright rude and has a distinctive flair of smart-xxx behavior. He sounded like he was making me a favor talking to me, and he was distinctly passive aggressive and showing me attitude when I asked him things that weren't clear to me from his explanations. I hope not to have to speak to that person again, and that all other employees of the dealership are different. More

Jill Brown is extremely responsive, courteous and efficient. I never have to wait too long for an answer as to why my car needs repair and she is very good at explaining maintenance problems in a way efficient. I never have to wait too long for an answer as to why my car needs repair and she is very good at explaining maintenance problems in a way that is easy to understand. (This way I understand exactly what I am paying for!) I can always depend on Jill to see that my car is serviced swiftly and effectively. And she is super nice. More

Trevor Martin is an assett to BMW of Darien. We had a few bumps with service after the purchase of our used car and he took care of everything and kept us in the loop. He went above and beyond for us an few bumps with service after the purchase of our used car and he took care of everything and kept us in the loop. He went above and beyond for us and has made us comfortable with our purchase and our continued dealings with BMW of Darien as they "did the right thing" when it was necessary. We love our car and are 100% confident when we call Trevor to make our service appointments that he will make sure the job is done as it should be. More

I called late on a Thursday afternoon and Joe was able to accomodate me early on Friday morning. He arranged for a shop foreman to take a drive with me to see what the issue with my car was. The problem was accomodate me early on Friday morning. He arranged for a shop foreman to take a drive with me to see what the issue with my car was. The problem was diagnosed, the car taken into the shop, I was given a ride to my office and four hours later the car was done. I doubt that anyone can ask for more than that. Outstanding group at BMW of Darien. Friendly and courteous and always willing to help. Thank you. More

Joe is a true professional. Yesterday morning, my car Joe is a true professional. Yesterday morning, my car would not start, I had my vehicle towed to BMW of Darien. Joe had answers for me immediately Joe is a true professional. Yesterday morning, my car would not start, I had my vehicle towed to BMW of Darien. Joe had answers for me immediately! Joe even took time during his lunch to give me a call, not only tell me what happened, but to give me an in depth explanation of how/why it happened. Joe also had it ready for me the same day! He provides great service and is the main reason that I continue to have my vehicle serviced in Darien. He is always there with answers to my questions quickly and accurately. He is prompt with his responses and gives honest recommendations. I would recommend him highly. More

She is great to deal with and is very professional.I drop off the car and everything is handle.I never have to worry about anything.She call's when she says she will and everything is on time.I highly recomm off the car and everything is handle.I never have to worry about anything.She call's when she says she will and everything is on time.I highly recommend her to everyone. More

Jill is the most caring and accommodating service representative I have ever had. I have been a Mercedes Benz and Lexus owner for many many years. I have never found anyone as accommodating as Jill. representative I have ever had. I have been a Mercedes Benz and Lexus owner for many many years. I have never found anyone as accommodating as Jill. Unfortunately, I find the 550x I own a spectacular automobile, but I am very concerned about the number of times I have had to have a tire replaced. More

I called to make an appointment for service and was able to take my car in within two days. Trevor was very competent and was able to answer all of my questions regarding the problems I was having with my to take my car in within two days. Trevor was very competent and was able to answer all of my questions regarding the problems I was having with my car. I picked up my car at the end of the day and everthing was working fine. The whole service experience was excellent. More

Joe is by far the best service guy in this dealer. He knows the products and is very up on all the functions and repair info. He will even make simple repairs himself in the lot. Who else goes that extra knows the products and is very up on all the functions and repair info. He will even make simple repairs himself in the lot. Who else goes that extra mile to save me time. Thank you Joe!! I followed him here from Mercedes of Fairfield and have bought BMW since he has switched brands. This is a guy to keep around. He has a following of customers that will only work with him. More

Joe is really friendly and knowledgeable and responsive. Always goes the extra mile. He knows about current issues with the car and always is looking to figure out what to do. Always goes the extra mile. He knows about current issues with the car and always is looking to figure out what to do. More