BMW of Darien - Service Center

Vince Pampena and service department My experience with the service department on 2/12/18 was excellent. I am always pleased with the work done there. Vince Pampena my service rep is won My experience with the service department on 2/12/18 was excellent. I am always pleased with the work done there. Vince Pampena my service rep is wonderful. Highly responsive , thorough and knowledgeable . He always has my interest in mind. I enjoy working with him . High marks for all involved. More

Excellent well run department. We are extremely pleased with our decision to service our vehicle at BMW of Darien.. Their work is excellent. Easy to make an appointment, taken on We are extremely pleased with our decision to service our vehicle at BMW of Darien.. Their work is excellent. Easy to make an appointment, taken on time and car is ready when promised. They are pleasant to deal with, communicate well and and deliver what they say they will. The department is extremely well run. We travel 45 minutes each way and it is worth it. More

Good Service I've been to this location several times for service/recall related visits and have had good experiences each time. I recently mistakenly accused the I've been to this location several times for service/recall related visits and have had good experiences each time. I recently mistakenly accused them of losing several sets of wheel locks, however Vince was very gracious when I called to apologize after having realized my mistake. Will hopefully be using them again! More

Help on the Road While visiting family in Stamford, the “add coolant” indicator came on. I stopped at unannounced at BMW of Darien and was greated by Steve Parrett who While visiting family in Stamford, the “add coolant” indicator came on. I stopped at unannounced at BMW of Darien and was greated by Steve Parrett who personally topped off the fluid. When I stopped by 2 days later to check the coolant level, the service tech, Neal, removed the engine cover and pointed out that coolant lines needed replacement. That’s the type of service that completes the experience of owning and driving a BMW. More

Extra helpful! Stephen Parrett, Customer Service Manager, has been wonderfully responsive and helpful. I have alway found having my 330xi serviced at BMW of Darien Stephen Parrett, Customer Service Manager, has been wonderfully responsive and helpful. I have alway found having my 330xi serviced at BMW of Darien to be an easy experience. They go out of their way to make the car care experience a pleasant one. More

Stephen and Vince Saved it!! I frankly was pretty frustrated with my experience until Stephen and then Vince got involved. They quickly stepped into action and answered all my que I frankly was pretty frustrated with my experience until Stephen and then Vince got involved. They quickly stepped into action and answered all my questions and treated me like a valued customer. Thanks guys!! More

Great Service Seb is great, he is a professional, honest, and personable salesman. We had a great experience at BMW of Darien and everything was handled well. Seb is great, he is a professional, honest, and personable salesman. We had a great experience at BMW of Darien and everything was handled well. More

Willing to help Despite knowing that I would not be a future client on account of living several hundred miles away, Customer Service Manager Stephen Parrett went out Despite knowing that I would not be a future client on account of living several hundred miles away, Customer Service Manager Stephen Parrett went out of his way and assisted me with determining some critically important information regarding my vehicle. More

Darien Service-- Why would anyone go elsewhere! I called for an appointment. The service reception was more than courteous, and very helpful. My service advisor Vince Pampena [who I understand I called for an appointment. The service reception was more than courteous, and very helpful. My service advisor Vince Pampena [who I understand is new] was wonderful.... I didn't feel rushed, he answered any questions I had, and with the text he sent to me, I actually remembered a request, I hadn't thought of before, that was taken care of. The total experience was professional, competent, and stressless. More